Stillwater Communications

We recently received a call from [redacted] at [redacted] [redacted] was enraged and extremely agitated about a call he received from our company In our business, it is not uncommon for IT-related companies to reach out to similar businesses in the spirit of partnership Apparently [redacted] from [redacted] did not appreciate our efforts to partner.Our salesperson called [redacted] to introduce himself and was met with immediate hostility [redacted] at [redacted] then began to berate our salesperson with name-calling, insensitive slurs and just plain offensive behavior At this point, the salesperson huto put an end to ***’s verbal assault Our salesperson was visibly shaken after the conversation with [redacted] Hensley It was obvious by the overwhelmingly disproportionate and unprofessional response, that [redacted] at [redacted] is not thinking rationally We are unsure if there are other personal factors at play here relative to ***’s troublesome behavior.Immediately thereafter, [redacted] at [redacted] called into our offices to complain to management and verbally assaulted both our receptionist and sales manager Our sales manager did his best to pacify [redacted] Hensley, however he was still hostile and continued to speak in a threatening tone until he ultimately hung up on our sales manager That was our last contact with [redacted] at [redacted] It’s clear he is a very angry and vindictive person that has serious impulse control issues

Below is a timeline of exactly what transpired between *** *** and Stillwater Communications on our recent transaction noted on Revdex.com complaint #***. This matter shouldn’t have even been
submitted to the Revdex.com as it was resolved with a full refund on 5-20-and, what I believe to be a collections dispute. Stillwater’s business practices have been called out frivolously by a person/company who doesn’t have the business acumen to understand the specifics of their own order. Also, attached are all the business documents to support the transactionI’ve also attached a view into the availability of the products in question. As you can see on the attached screenshot image, there are none of these items in stock anywhere and the largest IT hardware supplier, Ingram Micro, won’t have these available to ship until 12-25-2018!! We attempted to help *** *** at every pass, but they were unable to accept the reality of their situation and could not cope with a backorder situation. I’M TRADING was unprofessional, combative and unrealistic when demanding a full refund in a matter of days of requesting one. One does not simply get a refund that quickly. It usually takes a few weeks to receive a refund in the best of situations
3-19-14: Stillwater Communications provided a quote for 08x ***(video cards) to *** *** ***. At that time Stillwater actively communicated that the products quoted are not in-stock items and are backordered through all major distribution channels and the manufacturer. Stillwater went further to even specify that we cannot be held responsible for delivery delays and that it is common that the manufacturer ETAs are unreliable. It was because of that reason Stillwater required a pre-payment and indicated that I’M TRADING’s order would be non-cancellable, non-refundable and non-returnable as clearly described on the quote, (see attached ** *** 3-19)
3-20-14: With all the specifics clearly written and communicated to I’M TRADING, *** ***(see attached ** *** PO) was submitted to Stillwater for the video cards. Stillwater was unable to process the order at this time because payment had not been received
4-1-14: weeks later we finally received a wire transfer from I’M TRADING for the full amount. I’M TRADING’s slowness in getting payment to Stillwater caused a massive delay in processing her order, which inevitably added to their own shipping delay. That same day, Stillwater booked I’M TRADING’s order as per our commitment and the product was given a lose day ETA from the manufacturer
4-9-through 4-14-14: *** *** called asking where the parts were and Stillwater was informed the video cards ETA was pushed out to 4-26-14. Stillwater passed that information down the line to I’M TRADING via phone and e-mail and communicated that the delivery is solely determined by the manufacturer, as these were not stocked items. Stillwater and I’M TRADING were at the mercy of the manufacturer for delivery
4-22-14: I’M TRADING asked to cancel the order and wanted a refund. Stillwater reiterated that the transaction was non-cancellable, non-returnable and non-refundable as per the conditions of the quote and order. It was obvious that I’M TRADING had no regard to the conditions set prior to the order
4-26-through 5-5-14: The video card manufacturer pushed out the release of the parts for a 2nd time to 5-26-14. This was communicated immediately to I’M TRADING and the message wasn’t received well *** *** began to bombard Stillwater with e-mails and phone calls demanding a refund for their order, even though they knew the PO was non-cancellable and non-refundable
5-8-14, 5-9-14, 5-12-: After receiving multiple calls and e-mails from *** ***, Stillwater encouraged *** *** to wait until the products ship and that shipping delays are an unfortunate common industry standard*** *** said that would not work and would be contacting the Revdex.com and outside agencies about Stillwater. At one point, an *** *** employee called into Stillwater posing as another company and began asking about Stillwater’s return policy in order to gain more information. Stillwater realized that the person on the phone was in fact *** *** and called her out on it. She became irate and began yelling and hung up. At this point Stillwater realized that *** *** was not a company with integrity and did not possess the professionalism to understand the challenges of manufacturer-direct-ship-only orders. Manufacturer’s shipping delays are an unavoidable reality of the business *** *** clearly doesn’t possess the business aptitude to understand this
5-15-14, 5-16-14: Stillwater began to pursue the proper channels towards receiving a refund from the manufacturer. We communicated this to I’M TRADING that we are seeking a refund and it will take some time to get this resolved. Stillwater continued to be harassed by *** *** and received badgering e-mails and phone calls demanding a refund even after we told them we would seek a refund.
5-20-14: Stillwater sent *** *** a refund check for the full amount, which has already cleared our financial institution
5-27-14: Stillwater received the Revdex.com complaint
Please don’t hesitate to contact me if you require any additional information
Thank you,

We
recently received a call from [redacted] at [redacted].  [redacted] was enraged
and extremely agitated about a call he received from our company.  In our
business, it is not uncommon for IT-related companies to reach out to similar
businesses in the spirit of partnership.  Apparently...

[redacted] from
[redacted] did not appreciate our efforts to partner.Our
salesperson called [redacted] to introduce himself and was met with
immediate hostility.  [redacted] at [redacted] then began to berate our salesperson
with name-calling, insensitive slurs and just plain offensive behavior. 
At this point, the salesperson hung-up to put an end to [redacted]’s verbal assault. 
Our salesperson was visibly shaken after the conversation with [redacted]
Hensley.  It was obvious by the overwhelmingly disproportionate and
unprofessional response, that [redacted] at [redacted] is not thinking
rationally.  We are unsure if there are other personal factors at play
here relative to [redacted]’s troublesome behavior.Immediately
thereafter, [redacted] at [redacted] called into our offices to complain to
management and verbally assaulted both our receptionist and sales
manager.  Our sales manager did his best to pacify [redacted] Hensley, however
he was still hostile and continued to speak in a threatening tone until he
ultimately hung up on our sales manager.  That was our last contact with
[redacted] at [redacted].  It’s clear he is a very angry and vindictive person
that has serious impulse control issues.

We
recently received a call from [redacted] at [redacted].  [redacted] was enraged
and extremely agitated about a call he received from our company.  In our
business, it is not uncommon for IT-related companies to reach out to...

similar
businesses in the spirit of partnership.  Apparently [redacted] from
[redacted] did not appreciate our efforts to partner.Our
salesperson called [redacted] to introduce himself and was met with
immediate hostility.  [redacted] at [redacted] then began to berate our salesperson
with name-calling, insensitive slurs and just plain offensive behavior. 
At this point, the salesperson hung-up to put an end to [redacted]’s verbal assault. 
Our salesperson was visibly shaken after the conversation with [redacted]
Hensley.  It was obvious by the overwhelmingly disproportionate and
unprofessional response, that [redacted] at [redacted] is not thinking
rationally.  We are unsure if there are other personal factors at play
here relative to [redacted]’s troublesome behavior.
Immediately
thereafter, [redacted] at [redacted] called into our offices to complain to
management and verbally assaulted both our receptionist and sales
manager.  Our sales manager did his best to pacify [redacted] Hensley, however
he was still hostile and continued to speak in a threatening tone until he
ultimately hung up on our sales manager.  That was our last contact with
[redacted] at [redacted].  It’s clear he is a very angry and vindictive person
that has serious impulse control issues.