Dear Ms. [redacted],Please let this serve as Stillwater Honda Cars' response to the complaint filed with the Bureau by Ms. [redacted]. At the root of Ms. [redacted]' frustration is her belief that Dealership employees "were not doing their jobs." The Dealership is saddened that Ms. [redacted] feels...
this way. The Dealership strives to make sure that every customer receives wonderful customer service and leaves feeling as truly valued as they are. Unfortunately, in this case that did not occur. The basis for not being able to perform the desired inspection is that Ms. [redacted]' vehicle is a Dodge and the Dealership is a Honda dealership. It is for this reason that the Dealership attempted to send Ms. [redacted] to their sister store (which is a Dodge store). At the sister store, of course, they would have the special tool required to do the inspection that Ms. [redacted] desired.Again, the Dealership is saddened that Ms. [redacted] was not 100% satisfied. However, the Dealership does feel as though they performed every inspection that they said they did and that they could. Accordingly, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf.Sincerely,[redacted] M. [redacted]For the Dealership
Initial Business Response /* (1000, 5, 2015/06/23) */
Dear Ms. [redacted]
Please let this letter serve as the Dealership's Response to the Complaint submitted to the Bureau by [redacted].
The Dealership would open by apologizing to Mr. [redacted] for any miscommunication or misunderstanding that...
may have occurred; however, the Dealership does not feel as though they have in any way acted inappropriately or unprofessionally. At the root of Mr. [redacted]'s Complaint is his belief that he was charged too much for transmission fluid. Mr. [redacted]'s basis for this is his belief that such fluid, per other Honda dealers, should be sold for $8.30 per quart as opposed to $13.99 per quart. The Dealership does not use other Honda dealers to set their pricing. Rather, the Dealership uses a third party matrix system to determine what their parts should be priced at.
Again, the Dealership would reiterate, that they have done nothing wrong. Still, the Dealership strives to have a very high customer satisfaction rate. As a result, and in an attempt to garner goodwill, the Dealership would inform Mr. [redacted] that he can present this Response at the Dealership's parts counter for a ten percent (10%) discount on any part in the Dealership's inventory at such time of presentation.
Given the above, it is the Dealership's hope and belief that this matter should be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate a 10% discount offer for parts that apparently can be 69% higher than list price, but I will politely and sarcastically decline. Although not satisfied, I do not wish to pursue this complaint any further, and will avoid doing any future business with Barry Sanders Honda.
Sincerely,
[redacted]
Perry, Oklahoma
Dear Ms. [redacted],Please let this serve as Stillwater Honda Cars' response to the complaint filed with the Bureau by Ms. [redacted]. At the root of Ms. [redacted]' frustration is her belief that Dealership employees "were not doing their jobs." The Dealership is saddened that Ms. [redacted] feels...
this way. The Dealership strives to make sure that every customer receives wonderful customer service and leaves feeling as truly valued as they are. Unfortunately, in this case that did not occur. The basis for not being able to perform the desired inspection is that Ms. [redacted]' vehicle is a Dodge and the Dealership is a Honda dealership. It is for this reason that the Dealership attempted to send Ms. [redacted] to their sister store (which is a Dodge store). At the sister store, of course, they would have the special tool required to do the inspection that Ms. [redacted] desired.Again, the Dealership is saddened that Ms. [redacted] was not 100% satisfied. However, the Dealership does feel as though they performed every inspection that they said they did and that they could. Accordingly, it is the Dealership's belief that this matter should be closed with a finding of no fault on either Party's behalf.Sincerely,[redacted] M. [redacted]For the Dealership
Initial Business Response /* (1000, 5, 2015/06/23) */
Dear Ms. [redacted]
Please let this letter serve as the Dealership's Response to the Complaint submitted to the Bureau by [redacted].
The Dealership would open by apologizing to Mr. [redacted] for any miscommunication or misunderstanding that...
may have occurred; however, the Dealership does not feel as though they have in any way acted inappropriately or unprofessionally. At the root of Mr. [redacted]'s Complaint is his belief that he was charged too much for transmission fluid. Mr. [redacted]'s basis for this is his belief that such fluid, per other Honda dealers, should be sold for $8.30 per quart as opposed to $13.99 per quart. The Dealership does not use other Honda dealers to set their pricing. Rather, the Dealership uses a third party matrix system to determine what their parts should be priced at.
Again, the Dealership would reiterate, that they have done nothing wrong. Still, the Dealership strives to have a very high customer satisfaction rate. As a result, and in an attempt to garner goodwill, the Dealership would inform Mr. [redacted] that he can present this Response at the Dealership's parts counter for a ten percent (10%) discount on any part in the Dealership's inventory at such time of presentation.
Given the above, it is the Dealership's hope and belief that this matter should be closed with a finding of no fault on either Party's behalf.
Sincerely,
[redacted]
For the Dealership
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate a 10% discount offer for parts that apparently can be 69% higher than list price, but I will politely and sarcastically decline. Although not satisfied, I do not wish to pursue this complaint any further, and will avoid doing any future business with Barry Sanders Honda.
Sincerely,
[redacted]
Perry, Oklahoma