Stinelli Bros Moving & Storage Inc

Review: Friday 11/6 the packers were to come and help pack in preparation for moving the following Monday 11/9. It had been raining since 4 am. They arrived with no foot protection, bottom line they forgot to put on the truck and they and their office supervisors made a hundred excuses for the error, insulted me, and made no effort to apologize and ensure better professionalism. I have been in contact with Rick at the office many times and specifically stated what boxes I would need when the packers came on 11/6. They did not bring them, again excuses. I asked the packers to go and fetch the boxes and 1/3 of the boxes they brought back were soaking wet at the corners. Not comfortable with the lack of care I discussed with Rick that I will pack my things the rest of the weekend. We are stuck having them move out things given we need to leave in a few days and the other companies are not available, or we would use them. Rick had been rude and continues to make no offers to do better and keeps saying "we are top rated." They have demonstrated nothing of the sort, are costing us more money and have wasted valuable time. I have been a professional my entire life and would never treat my clients or patients this way. I understand that one of their staff in the office had appendicitis, but this is no excuse go their lack of professionalism towards me and being ill prepared for pack and move that has been "planned" well in advance.Desired Settlement: Assurances that they will pack and move my home professionally and a reduction in charges as I have had to miss work to complete the packing that their packers never did. Supplying boxes at "cost" is not enough and is over priced compared to other outlets that I do not have access to now given the late nature of their errors.

Business

Response:

This is a copy of the complaint below we were sent Good Day, Stinelli’ has not responded to my emails or calls. Today a truck from the national company Arpin arrived to load my things but no packers from Stinelli showed up to finish packing. We had to cancel the truck and reschedule. This continues to put us behind, and will force more missed work days. There were no notes or messages on file from Stinelli to Arpin regarding this move or anything. Arpin was surprised by this and apologetic that their local agent has been so unprofessional. At this point, I have no idea how much this move will cost as I am doing all the packing. Someone needs to give me a new quote. I want to be be fully reimbursed for the boxes Stinelli charged me for as less than fair compensation for missed work days. Thank you,[redacted]_________________________________________________[redacted]Company answer to [redacted] We first meet Dr. [redacted] for a survey on October 6, 2015 and gave her a free estimate for a move to Idaho with full packing included. She wanted to discuss ways to get a lower price and asked us to come out again on October 17, 2015 and offer another estimate. We told her that there are 2 ways to lower the cost. Take less items and do some or all the packing herself. She decided to cut back on some items to take and she stated that she will pack as much as she can to lower the cost. We sometimes have used cartons available on a limited basis and offered free of cost to deliver what we had available to help her with the carton cost. We made 2 free used box deliveries to her on October 21, 2015 and October 29, 2015.We agreed that she would not get it all done so we scheduled 2 men to pack the remaining items on November 6, 2015 for a signed contract date for loading on Monday November, 9th. Both days of November 6 and 9, she asked our men to take their shoes off. We stated for insurance reasons and workplace safety rules that we are required to wear proper footwear. We would, however, put down floor and carpet runners for protection. She refused and sent both work crews away each day. Each day the crews were experienced packers with over 25 years of reputable work performance. We discussed on Friday November, 6 after the men got back to the office on how she would like to proceed. We offered her a chance to find another mover and would not charge for any of the services we performed and let her out of the contract. She took some time to think about it and called us back during lunch and stated she would do all the packing herself. We had no used boxes left so she agreed to buy 200 cartons, 100 lbs of packing paper and 18 rolls of tape at a discounted price of $ 915.00 from us. We delivered them 1 hour later. We expected to load it the following Monday November 9, however she wasn’t done, the crew offered to help finish the packing if she wanted but she sent them away. She did the packing herself but they did not finish until Wednesday, 2 days after the schedule loading date. The driver and his crew had 2 extra days of overnight expenses that we did not charge her for. She clearly has misstated that we did not show up or respond to her calls or emails. How could she pay for boxes and supplies, take delivery of the items, if we weren’t there or not returning calls or emails. We made 7 trips to her house, at no additional cost, except for the $ 915.00 of new supplies after she sent our men away. The job has been loaded and is in route to Idaho but she is still having some issues that we are still trying to resolve. Please call or email with any questions or concerns that we can help assist in helping with this complaint. Thanks Renee S[redacted]Customer ServiceStinelli Bros Moving & Storage, Inc.North Huntingdon PA 15642###-###-#### / Fax: ###-###-####Email: [redacted]