I live in a Condo and was unable to reach management to repair a leakI contacted Minuteman and Ryan was dispatched to my home on a Saturday evening, stopped the leak, assessed the problem and returned the following day to do the repairsRyan was very professional and did a great job with cleanup which was a big mess, the cinder block wall had to be broken into and the main line repaired Ryan was very knowledgeable and the association agreed to refund me as the price was considered fair Overall, I would highly recommend this company for efficiency and Ryan's plumbing know how !
Jimmy was very thorough, informative, pleasant and excellent customer serviceI am so glad I found you guysI will be contacting you for other services Thank you
We called Minuteman Home Services in mid-November We had two bathroom faucets to installWe had all the parts including faucets and all the connects under the sink plumbing(metal and plastic piping)All these materials cost us about $and were provided by a plumbing specialist at Home DepotWe met some resistance on one faucet removing a faucet piece before we called MinutemanWe called Minuteman and a plumber showed upThe timing was the week before Thankgiving and we had my son and his family including a month old using the bathroom in question in several days
So yes, we were anxious to get it repaired! The Minuteman plumber was very professionalHe assessed the problem and said it would cost $to repairHe had no parts to provide since they were there from Home DepotWe were stunned by the price for a job that took no more than hrsYes - we were wrong in saying Yes to the bid estimate as we were anxious to get the job completedWe acknowledge this mistake
The plumber was in and out in less than hoursWe didn't have this amount of check or cash on hand, so we were able to finance the $with Red Brick Finance for months, $interest if paid by March 1,While we will meet this target date, finance company in Texas doesn't require any money to be paid in the months and does not send any REMINDERS in the mail/online until the NO INTEREST deadline (March 1,2017) is passedThen retroactively, you OWE up to $retroactively added to your $plumbing bill which makes it an almost $project excluding the $300+ we provided in plumbing parts for a hrstraight forward job at best
When I called the Minuteman Home Services owner after Thanksgiving to inquire about the steep price of the project, he took several days to return the callI never asked for any type of price rebate but rather WHY was the cost comparible to plumbing rates in the West ValleyWhen the owner called me back and I explained my purpose (understanding the nature of the job), he stated that he would get back to me with further specific information of the on job PRICINGTo this day, I have NOT heard a peep from MinutemanI have called several times and left my name; yet no responseWe called after Christmas to report a repair problem with one of the faucets sticking in the down-position and I have not hear a peep! We have resigned ourselves to paying what we OWE yet we will NEVER do business with Minuteman Home Services because of the TERRIBLE customer support and PRICE gauging for a job that took less than hrs, to my knowledge, we provided ALL the partsWe did extensive research after this MINUTEMAN fiasco and plumbing rates in the West Valley range from $to $175+ depending on the project complexity
I will not ever recommend Minuteman as remotely competent based on customer service and ' Inflated PricingProceed at your own peril
We called the business and a worker came out to fix an electrical problem
The problem was the power was out in our Arizona room
The worker asked me where the wall outlets are that have a reset button
I then reset the button in the Arizona room
Everything then worked except the electric dryer, which he failed to test
I then payed him the $service fee and did this thinking everything now worked
I then called Jessica at their office and she said:
"Mr***, I will out Ron again tomorrow and he will fix the dryer, and I will apply the $fee towards this new visit."
Ron then came out, worked for minutes, adjusted the wiring, and the dryer works now
And then when I called the office again, Eric said:
"You owe us another $dollars Mr***", which is the exact opposite of what Jessica had promised we would NOT have to pay!
I am shocked that they did NOT want to keep Jessica's verbal agreement with us!
John C ***
These statements are 100% true and ac
Minuteman refuses to replace a defective switch they installed, which I told them about repeatedly during their written yrwritten warranty periodThey made three appointments, which no workman showed up for, and the owner will not return my callsThis is a fire hazard
Also, they refuse to fill a drywall hole they made even though it was well within their written yrwarrantyBoth problems were found after I signed for the original work but well within the warranty period
The staff, from appointment setting to technician, was friendly, knowledgeable and helpfulThe appointment was set at my convenience, the technician was on time, fast and provided great information to ensure my heating unit would run for years to comeHighly recommended company and service
The service man was very courteous and informative He put me at ease.I feel that the pricing was quite high for such a small installation, and I realize that has nothing to do with the service provided
This company were very prompt coming to our homeThey were very professional and did the work with demonstrated expertiseRyan R*** was our technician and he was professional, knowledgeable, and extremely politeI would deal with this company again without hesitation
Jimmy our service tech was a very good representative for Minuteman Home ServicesVery knowable and polite
I live in a Condo and was unable to reach management to repair a leakI contacted Minuteman and Ryan was dispatched to my home on a Saturday evening, stopped the leak, assessed the problem and returned the following day to do the repairsRyan was very professional and did a great job with cleanup which was a big mess, the cinder block wall had to be broken into and the main line repaired Ryan was very knowledgeable and the association agreed to refund me as the price was considered fair Overall, I would highly recommend this company for efficiency and Ryan's plumbing know how !
Jimmy was very thorough, informative, pleasant and excellent customer serviceI am so glad I found you guysI will be contacting you for other services Thank you
We called Minuteman Home Services in mid-November We had two bathroom faucets to installWe had all the parts including faucets and all the connects under the sink plumbing(metal and plastic piping)All these materials cost us about $and were provided by a plumbing specialist at Home DepotWe met some resistance on one faucet removing a faucet piece before we called MinutemanWe called Minuteman and a plumber showed upThe timing was the week before Thankgiving and we had my son and his family including a month old using the bathroom in question in several days
So yes, we were anxious to get it repaired! The Minuteman plumber was very professionalHe assessed the problem and said it would cost $to repairHe had no parts to provide since they were there from Home DepotWe were stunned by the price for a job that took no more than hrsYes - we were wrong in saying Yes to the bid estimate as we were anxious to get the job completedWe acknowledge this mistake
The plumber was in and out in less than hoursWe didn't have this amount of check or cash on hand, so we were able to finance the $with Red Brick Finance for months, $interest if paid by March 1,While we will meet this target date, finance company in Texas doesn't require any money to be paid in the months and does not send any REMINDERS in the mail/online until the NO INTEREST deadline (March 1,2017) is passedThen retroactively, you OWE up to $retroactively added to your $plumbing bill which makes it an almost $project excluding the $300+ we provided in plumbing parts for a hrstraight forward job at best
When I called the Minuteman Home Services owner after Thanksgiving to inquire about the steep price of the project, he took several days to return the callI never asked for any type of price rebate but rather WHY was the cost comparible to plumbing rates in the West ValleyWhen the owner called me back and I explained my purpose (understanding the nature of the job), he stated that he would get back to me with further specific information of the on job PRICINGTo this day, I have NOT heard a peep from MinutemanI have called several times and left my name; yet no responseWe called after Christmas to report a repair problem with one of the faucets sticking in the down-position and I have not hear a peep! We have resigned ourselves to paying what we OWE yet we will NEVER do business with Minuteman Home Services because of the TERRIBLE customer support and PRICE gauging for a job that took less than hrs, to my knowledge, we provided ALL the partsWe did extensive research after this MINUTEMAN fiasco and plumbing rates in the West Valley range from $to $175+ depending on the project complexity
I will not ever recommend Minuteman as remotely competent based on customer service and ' Inflated PricingProceed at your own peril
We called the business and a worker came out to fix an electrical problem
The problem was the power was out in our Arizona room
The worker asked me where the wall outlets are that have a reset button
I then reset the button in the Arizona room
Everything then worked except the electric dryer, which he failed to test
I then payed him the $service fee and did this thinking everything now worked
I then called Jessica at their office and she said:
"Mr***, I will out Ron again tomorrow and he will fix the dryer, and I will apply the $fee towards this new visit."
Ron then came out, worked for minutes, adjusted the wiring, and the dryer works now
And then when I called the office again, Eric said:
"You owe us another $dollars Mr***", which is the exact opposite of what Jessica had promised we would NOT have to pay!
I am shocked that they did NOT want to keep Jessica's verbal agreement with us!
John C ***
These statements are 100% true and ac
Minuteman refuses to replace a defective switch they installed, which I told them about repeatedly during their written yrwritten warranty periodThey made three appointments, which no workman showed up for, and the owner will not return my callsThis is a fire hazard
Also, they refuse to fill a drywall hole they made even though it was well within their written yrwarrantyBoth problems were found after I signed for the original work but well within the warranty period
The staff, from appointment setting to technician, was friendly, knowledgeable and helpfulThe appointment was set at my convenience, the technician was on time, fast and provided great information to ensure my heating unit would run for years to comeHighly recommended company and service
The service man was very courteous and informative He put me at ease.I feel that the pricing was quite high for such a small installation, and I realize that has nothing to do with the service provided
This company were very prompt coming to our homeThey were very professional and did the work with demonstrated expertiseRyan R*** was our technician and he was professional, knowledgeable, and extremely politeI would deal with this company again without hesitation
Great service, reasonably priced, and the tech was very knowledgeableMy service was completed in less time than I had scheduled