Stinnetts Auto Sales

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The Stinnett's have been issued citations by the KentuckyVehicle Commission for fraudWe will be going to a hearing on October They don't issues citations unless they believe something is unjust [redacted]

MrStinnett's states that he feels his first response explained the situation and his position remains the same

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***The Stinnett's have changed their story several times on what their mechanic did to the car and what they paid him to doThey told us they had cam work done on it when I originally called about the vehicleNow they say he didn't do cam workThe Ford dealership in Evansville says the mechanic had to see sludge in the motor when he changed the cam phaserThey refuse to provide a receipt for what the mechanic did and what they paid him, saying they paid him cash because he is a good friendI was originally told they took it to a ford dealership and paid $1200-$to make the truck in great shapeNow they say they paid him $cashI called them a week after buying the vehicle to tell them there was a problem so they sold me a warranty saying the warranty company would pay for repairsThe warranty company refused to pay anythingStinnett's won't pay foe a new motor or buy back the vehicleI have repeatedly had to call them for information on what was done for future reference on this truckThey have no regard for the problems and expense this purchase has caused usI have owned this truck since May and it's been in the shop for two months and I haven't been able to drive itEven the "shady used car salesman" persona, isn't this shady! Don't buy from these people

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Stinnett's have been issued citations by the KentuckyVehicle Commission for fraud. We will be going to a hearing on October 8. They don't issues citations unless they believe something is unjust. [redacted]

Mr. Stinnett's states that he feels his first response explained the situation and his position remains the same.

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
stinnett's auto sales
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]...

[redacted]
Staff Member:
Response:
I've been in business for 16 years and haven't ever had this type issue before. People tend to get online and complain way more than they praise. The truck in question was one I had bought and during the process I put all my vehicles through, I noticed a noise in the engine mainly after warm up. I have a friend that works at our local Ford dealership that looked at it for me and determined it to be timing chain related. I was afraid based on the Ford trucks reputation that it was the cam phasers. When the mechanic got into the engine he found that someone had already replaced the cam phasers, but the timing chain tensioners and guides needed replaced. I bought every piece of it new including a new oil pump because he said it was right there while he was in there. The mechanic replaced everything in the front of the engine with the exception of the phasers which once again were new. All noises went away and I drove the truck two days before offering it for sale and it ran as good as new. The customer has all the receipts for all work done to the truck including new struts with springs, New brakes (both ends). After this incident, I had consulted with my mechanic and he said that it didn't have any more dirt in the engine than any other one he does on a daily basis and added that some are worse than mine and they turn out okay. I've dealt with cars my entire life and its still hard to predict the outcome of a 90+ thousand mile vehicle, but I sell 200 or so a year and most people come back here and get their car.
Sent on: 8/22/2015 11:29:18 AM