Stitch Design Custom Embroidery

The customer did purchase three jackets and was to stop back by my booth to confirm the sizes.  He did not come back.  Upon returning home from the show I telephone Mr. [redacted] and left and message on February 4, 2015.  On February 18th, 2015 I left an additional message since I...

had not received a return call.  On February 24, 2015 he finally returned my called and confirmed that he needed to size L and 1 XL.  I explained that I did not have the second L in stock and would have to order it. He said that would be fine and asked that I go ahead and stitch the two jackets which I had in stock and ship to him.  On March 5th the two jackets shipped to the address he had provided, [redacted].  I have not heard from Mr. [redacted].  A lady called me inquiring about the status of the jackets she did not leave a name only [redacted].  I explained to her that they had been shipped but did not have any information with me as I was out of town at a show.  I would get back to her as soon as I returned home.  She hung up and called back in 30 minutes requesting the same information, I explained the same thing to her again.  This went on most of day with her calling every 30 minutes she had the attitude of a bull dog, I eventually stopped answering her calls.  I am sure the jackets have been delivered as I have not heard back from her this week.  Since I returned home this week I have received the additional jacket which Mr. [redacted] ordered.  The jacket will be stitched and shipped on Monday.  The biggest delay in their order was the fact that they would not return my calls so I could go ahead and process the order with the correct sizes.

Customers jackets were shipped as promised on Monday.  Customer telephoned me and I verified that jackets had been shipped.  Jackets were delivered to customer on Thursday, the same day she filed this complaint.  Also She telephoned me and I spoke with her on the phone she states in...

her complaint was disconnected.   I told customer when we talked I would track package.  Customer stated she would call me back on Friday the 28th.  I have not heard from her since and she does not return my calls.  When I tracked the package it showed that she had already received the package when she called me.

Very professional & excellent work!

Review: I ordered 3 jackets from her at the red bluff gelding sale. She had a booth set up there in a trailer. I paid for the order in full at the time of the order... it's been 2 months and I have not received my jackets. She claims she sent 2 and one is on order... she can not give me a tracking number so we can locate the jackets She can't even tell me where they were shipped.. now she is avoiding my phone calls... I left multiple messages. At this point I'd just like reimburse for the jackets I've never recivedDesired Settlement: No jackets were received want refunded

Business

Response:

The customer did purchase three jackets and was to stop back by my booth to confirm the sizes. He did not come back. Upon returning home from the show I telephone Mr. [redacted] and left and message on February 4, 2015. On February 18th, 2015 I left an additional message since I had not received a return call. On February 24, 2015 he finally returned my called and confirmed that he needed to size L and 1 XL. I explained that I did not have the second L in stock and would have to order it. He said that would be fine and asked that I go ahead and stitch the two jackets which I had in stock and ship to him. On March 5th the two jackets shipped to the address he had provided, [redacted]. I have not heard from Mr. [redacted]. A lady called me inquiring about the status of the jackets she did not leave a name only [redacted]. I explained to her that they had been shipped but did not have any information with me as I was out of town at a show. I would get back to her as soon as I returned home. She hung up and called back in 30 minutes requesting the same information, I explained the same thing to her again. This went on most of day with her calling every 30 minutes she had the attitude of a bull dog, I eventually stopped answering her calls. I am sure the jackets have been delivered as I have not heard back from her this week. Since I returned home this week I have received the additional jacket which Mr. [redacted] ordered. The jacket will be stitched and shipped on Monday. The biggest delay in their order was the fact that they would not return my calls so I could go ahead and process the order with the correct sizes.