Stitching Bits and Bobs Reviews (%countItem)
Stitching Bits and Bobs Rating
Address: 211 E Bannister St Ste A9, Plainwell, Michigan, United States, 49080-1372
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I placed an order that was never filled and mailed. My account was charged and no refund has been given.
On Jan 24th I placed an order for thread, fabric and a pattern totaling $75.82. I patiently waited knowing that an item was out of stock and they were waiting to send everything at one time. On Mar 3rd I emailed asking for an eta when I might receive it. Mar 12th I got a reply that she would send everything that was in stock and send the last item later. Mar 21st I had not received anything and called the store. She said she would have to look up my order and call me back in about 1/2 hour. No call came. Mar 17th my account was debited. Mar 24th I called and left a message to cancel my order. No response. Apr 4th I was able to reach her by phone and was told that a refund was sent to my account Mar 31st. I never received the refund.
I want a refund on the items I never received. Thank you
Customer was already refunded and had been informed of the refund back to original payment method before she filed this complaint. There is no additional refund owed.
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive the refund on May 6th more than 5 weeks after I was told it had been sent. I believe that ignoring customer emails and phone calls is a HORRIBLE way to do business. I will always check the Revdex.com website when dealing with new companies from now on.
Ordered several charts on 8/7/19 - multiple calls & emails sent. Never received. Terrible company.
8/7/19 - Order placed for several cross stitch charts.
9/3/19 - after phone call inquiring where my order was - email received from "***" that "item out of stock is on the way from the designer so your order will go out to you this week ".Note when ordering there was no notation that any of the items were out of stock.
9/17/19- email sent to *** stating order still not received despite her email stating it was to be sent out 2 weeks ago.
10/2/19-email sent to *** after phone message to *** also asking to cancel the backordered chart so the rest of my order could be sent. Considered cancelling entire order but did not want to order somewhere else if this order still coming - asked to please reply.
10/3/19 - email received from *** - states she remembers speaking to me (she never spoke to me but did receive a voice mail). States she marked my order as a partial & would get back to me when she got into the shop in the morning.
10/7/19 - email sent to *** telling her I was planning to report her to the Revdex.com as order still not received & no further contact. Website states order still backordered as of 9/30/19.
10/28/19 - checked website for update - note entire order cancelled. I never cancelled order. No notification of cancelled order
This shop is a scam & should be put out of business
Please make this business accountable to all of the people that have been scammed.
We are in no way "scamming" anyone - I made an error and did not flag her order for a partial to go out and the customer was quite understandably upset. I apologized for my error and asked if she would like me to ship the partial that day (October 4). I did not get a reply from her until October 7 and that email indicated that she was going to make a complaint to the Revdex.com and wanted to order elsewhere so I cancelled her order, replied to her email to inform her it had been cancelled as requested, and updated the website to reflect this the same day (October 7). I am sincerely sorry for my error and also the backorder issue.
Charged for an item that has not been received. Vendor refusing to respond to emails
Below is a copy of the email sent to Stitching Bits and Bobs on Sept, 13, 2019
Hello Bobbie,
May I please have your response to my email of 9 September?
A refund for the missing embellishment pack is quite ok (USD18-70).
Regards,
***.
This is the response received.
Hi ***,
You were not charged for the One Good Urn - you were charged the same amount ($18.70) for the order #***. Hope that helps?
In Stitches,
Bobbie
This is a copy of my reply.
Hello Bobbie,
I received the chart for "One Good Urn" in the first parcel you sent. I asked you to confirm the outstanding items (which included the embellishment pack for "One Good Urn") which you did.
The amount that was debited to my credit card totalled USD127.08. Given previous items received and the agreed outstanding items I believe that the debited total is
Dinky Dyes 159 "Cherry Wood" USD3.83
Heartstring Samplery "New Every Morning" chart USD10.20
Samplers Not Forgotten "Mary Shepherd" chart USD12.75
Jeannette Douglas Designs "A Needle and Thread Sampler" embellishment pack USD18.70
Jeannette Douglas Designs "My Stitching Treasures Accessories" chart USD25.50
Jeannette Douglas Designs "My Stitching Treasures Accessories" embellishment pack USD37.40
TOTAL USD108.38 - These are the items that were received
The only other item outstanding was and is the JDD "One Good Urn" embellishment pack which was USD18.70 (which was NOT included and has not been received in either parcel) and brings the total to USD127.08 which is what I was debited.
If I have this wrong can you please explain it to me.
Regards,
***
Have emailed Bobbie twice since requesting her response without receiveing one. These orders date back to March this year.
Would like to receive a refund for the outstanding item.
Customer has already been refunded $18.70 back to her Visa for the discontinued One Good Urn embellishment/thread pack. She had an order #92636 for additions that totaled the exact same amount ($18.70) which is where the confusion and error was unintentionally made.
Hello,
Have just received advise from bank that the amount in question has been refunded, therefore a suitable resolution has been reached.
Thank you so much for your service. I believe that you made the difference in being able to find the solution.
Regards,
Louise Penglase.
I ordered 5 products for $92. Never received anything; they do not return emails or phone calls. Asked over and over for a refund.
Ordered 5 charts on Aug. 13 - Order # 93316. The products were never sent. I have contacted this shop multiple times by email and phone; no response. At first I asked for my products; now I am asking for a refund. No response. Please see attached document for order info and copies of some of the emails I have sent to them.
How can I recover my money?
I now see all the negative complaints on Revdex.com. There must be something I can do.
Refund of $92.50
I have responded to this customer via email several times confirming that her order was cancelled. Not sure if she is not checking her spam or just what. Our website has an order status feature that is available 24/7 that also indicates the order is cancelled. Customer was never charged as we do not charge cards until we ship the order. Have spoken with customer today on the phone and she indicated she had never checked with her card company to see if she had been charged so not sure why these statements were made to the Revdex.com!!
This is in regards to a cross stitch chart named ***.
I ordered the cross stitch chart, *** from Stitches Bits and Bobs on August 09, 2019. Order Number in #93258 for $14.30. I picked this on-line business because it was the only business I could find that this chart was available. They took the money the same day. Here it is September 11th and I left a message 2 weeks ago and still NO WORD. They stated in their phone message that they would get back to me the next day. NO CALL! I have never, ever had an online business regarding crafts do this.
I would like a billing adjustment for the $14.30. This way, I can order from a reputable party.
Contact Name and Title: Bobbie S, Owner
Contact Phone: ***
Contact Email: ***
Customer ordered on the evening of Thursday, 08/01/19. I reordered more of the chart on Friday, 08/02/19. When my package arrived on 08/06/19 this chart was not included and that is when I learned it had been discontinued. On that same day (08/06/19) I removed the chart from my website, cancelled this order as the item was no longer available, updated the customer's order status to reflect this, and emailed the customer to let them know as well. We do not charge the customer's credit card until we ship the order. Customer's card was never charged so there is not a refund due. The order status is available directly from our website 24/7 for the convenience of our customers. I am sorry for the inconvenience of the chart not being available - I had not been aware of it prior to my reorder not being filled. However, every effort was made to inform the customer and we did not ever charge the customer at all. Sincerely, Bobbie S.
Not receiving item ordered and paid for.
May 22, 2019 ordered/paid for a kit online, order #***. Emailed the business 7/2/19 inquiring about the status of my order I had not received. Did not receive a response so I began calling about my order. Was told the supplier was traveling and she was getting no response either.
On 8/2/19 she put a disclaimer on my order that it was back ordered and subject to a long wait. My calls are not being answered nor are the messages I an leaving being returned.
I suggested in my last phone message that I would agree to exchange the item I ordered for another in stock of equal value but there is no communication from the business. I am still willing to do this if she is agreeable but she has to communicate with me.
your order already shipped to you on August 6th with the original item ordered. There has never been a "disclaimer" nor any such note of "subject to a long wait" added to your order status. It has indicated out of stock only the entire time. Your order shipped to you the same day we received our shipment from the designer. As I indicated on the phone the designer is a traveling teacher which is her primary source of income and unfortunately my order reached her when she was teaching two classes back to back - one of them in Europe. I am very sorry for the delay with your order as I was not aware of her teaching schedule at the time.
Thank you
Company did not send full order and refuses to interact with me.
On Dec. 6 I ordered threads from this company I heard nothing from them. I phoned, and I emailed, I left messages on the website. No response. I was told later that there had been a death in the family, but that they would check my order. On January 28 they sent a partial order, only after I contacted them regularly, and said that the other threads would arrive when they came into the store. I heard nothing back from them until April when they responded to one of my emails. In the mean time, I phoned. The phone was never answered and no one ever phoned me back. I emailed regularly to ask the status of my order. Never a response. On March 29th I sent a letter and said to please let me know what was going on with my order. On April 10 I got a response (explaining that there had been a death in the family) and was told that the owner would send the thread"*** will be shipped separately as soon as back in stock." At that time the owner said that she would send the threads to me. The original order was $29.44. At this time, we were only talking about one thread skein. It was not sent to me. I heard nothing more. I sent more emails and phoned several more times. No one ever answers the phone and no one responded to my emails. On May 24th I sent another note saying that I would contact the Revdex.com if I did not get a response. I immediately heard from the owner and she said "I will get back to you later today when I am back in the shop." I did not hear from her. I waited a week, phoned and sent more emails and still no response. All she owes me is the money for one skein of thread or the threads themselves. It is ridiculous at this time and seems a bit petty, but , if she is going to run a business she needs to be able to at least communicate with those with whom she does business. I have been basically ignored for 6 months. None of my phone calls have been answered and none of my *** messages or emails have been answered.I am aware that her mother died. She told me. But, she still is running a business and could at least take the time to communicate to a customers' questions as to the status of their order or return their money.
I would like her to tell me the status of my order. I would like to either have her refund my money or send me the threads. If she had communicated to me in some way and answered my questions about the status of my order or even just answered the phone or wrote me a note I would not be so irritated. I have been ignored since December and that is ridiculous!
Contact Name and Title: Bobbie S, Owner
Contact Phone: 2696859418
Contact Email:***
We have had notices on our website and facebook explaining my absence and that due to my being out of the shop for nearly a year we were behind and catching up as quickly as we could. Customer has also filed a fraudulent dispute for the full amount of her order rather than the $2.04 for the backordered thread she is owed. Will gladly refund the $2.04 when she corrects the amount of her dispute or send the thread as soon as it comes in off backorder - whatever she prefers.
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner's explanation of a death in the family is not a reason to ignore a customer's questions in regard to an order for over 6 months. The portion of the order that I did receive, on January 28th, 2019, only came after many calls. Since then, my calls, emails, and messages asking for the status of my order have been ignored. On one occasion I was told in a message that they would check at the store and get back to me. That did not happen and I believe that the only reason I got a response that time was because I threatened to contact the Revdex.com. After that, I waited a couple of weeks and then realized that I could file a complaint with *** also. In my letter to ***, I made no fraudulent claims as I have been accused of making. I was very clear in my letter.I wrote the following letter to ***.
"I ordered threads from this company on December 6, 2018. I did not receive them until I complained. I received a partial order on January 28th. At that time, I received all but 1 item ( ***) from the company. Since then, I have phoned them. I have emailed them. I have written to them. I received an email that said they would send it. They did not. I phoned again. No response. I emailed them again and they said they would take care of it when they went to the store. Still, I have received nothing. They are ignoring me at this time and I am fed up! It has been 176 days since my original order and I think it is time for them to respond and either refund my money or send me the item."
The customer amended her claim with *** to the correct amount due of $2.04 and the customer was refunded immediately. When she submitted the original claim she was requesting the full amount of her order rather than $2.04 she was due. They do not go by what you write in the notes - they go by the dollar amount entered in the claim. Thank you for your assistance in resolving this!
I ordered some cross stitch fabric on January 9, 2019, and never received it. I attempted email communication as well as phone calls to no avail.
I ordered cross stitch fabric from this seller on 1-9-2019 for the amount of $24.50 and never received my order. I attempted to email the seller and I also called--twice. No response. Of course they billed me right away and now I am out the money. I demand a refund and I want you to add my complaint to the MANY that have already have been filed with your office.
Refund
This customer has already been refunded in full. Order came in while I was out of the shop caring for my terminally ill mother and there has been a notice on our website regarding this. We apologize for the inconvenience but would like to think that others can appreciate that one doesn't always know in advance that a loved one will become ill or how long that illness might last. Our rating on the Revdex.com was A+ until I had to step away to care for my mother!
(The consumer indicated he/she ACCEPTED the response from the business.)
I placed an order on 3/21/18 for $67.00 for merchandise which was paid for in advance.
Order #*** The order I placed was for $67.00 which I paid for using my Paypal account. I have yet to receive my merchandise or a refund for the $67.00. I was assured my item was back ordered and was told it would be coming soon. I filed a complaint with Paypal after about 6 weeks and was assured it would be coming. It's now too late to get Paypal to order the return of my money. The shop refuses to respond to emails and I have not been able to reach them by phone. I have requested a refund numerous times but still no response from the company.
I would just like a refund at this point in time.
Dear ***,
As you are well aware I did not promise I would have the Lakeside in soon - I said I HOPED to and we had even agreed on a substitute fabric as you indicated you didn't want to wait longer. Then you said you didn't want to go with the substitute that you would like to wait a bit more to see if the for the Lakeside came in. During this time I had to step away from the shop to care for my mom full time as you are also aware. You sent an email asking to substitute for NPI silks which I agreed to and you never got back to me regarding the color I did not have in stock. I understand you are frustrated about the Lakeside Linen - we all are! However, we have twice agreed to supply you with replacement items at your own request and each time you have changed your mind or not gotten back to us. Your comments here are not truthful nor fair under the circumstances.
(The consumer indicated he/she DID NOT accept the response from the business.)
The last email I received from you was from last summer. I'm sorry your mom is sick but I had absolutely no idea she is. I went through all of my emails both in the trash and received and I have no email from you regarding the NPI silks so I just assumed it was one more time of blowing me off to avoid the issue. Yes, I did change my mind about wanting to wait a bit longer for my linen but I think that a year is much longer than a bit. I emailed you several times but got absolutely no response which seems to be the way you operate your business. I think under the circumstances and the fact that it has been a year I think it would be best to return my $67.00 to my Paypal account. I no longer want to do business with you as I can no longer trust the response. I think that I have been more than patient and had you taken 2 minutes to respond to my emails about what was going on with my order I wouldn't be complaining. The last time I had checked my order status on your site it said that the order had been cancelled but I received no email stating that it had been cancelled. I think that the complaint regarding this issue is justified and fair.
You have ordered with us for years without any issues prior to this order when you chose to wait for the linen to possibly come in even when I informed you that I could not guarantee if or when it would arrive. You have been abusive via email and have slandered myself and my business here and elsewhere online by not stating the actual facts. I was trying to close out your order for months and you insisted you wanted to wait. I've made every effort to accommodate you with this order even during an extremely difficult time. There have been notices on our website while I was caring for my mom, when I moved her to Hospice care as well as when she passed away. I will send you the silks when the backordered color arrives (was told 7 - 10 business days) and I will cover the $3 difference and will consider this matter closed.
Sincerely,
Bobbie
(The consumer indicated he/she DID NOT accept the response from the business.)
I no longer have any need for the items she intends to send me. They were ordered from another shop and I have already received them. But she's determined to hold onto my $67 so she's probably going to send them anyway. I had no intention of waiting a year for this transaction to conclude. I'm sorry you had so many issues to deal with but one email response to the many emails I sent you would have resolved this months ago.
Item not dispatched within advertised time, emailed for cancellation, email ignored, charged for item and email requesting refund ignored
I placed an order with this company on 24 December 2018 using their website for the following items:
*** Sampler 61 Jingle Bells Christmas Tree Farm Leaflet $13.50
*** Sampler 61 Jingle Bells Christmas Tree Farm White Floss Accessory $13.00
International Shipping $15.25
The order was confirmed at 08:36 GMT (UK) time via email, order number ***.
At the time of placing the order, the product page indicated "Please anticipate a wait time of 2 - 4 weeks to arrive from Canada."
On 9 January 2019 I emailed the company using the contact email on their website (***) for the status of the order as I had no update regarding my order, and my order status was shown as "Being Processed". I didn't receive a reply to this email.
On 23 January 2019 (over 4 weeks after placing the order and after the indicated delivery time) I emailed the company again using the same contact email address (***) to cancel the order. This email was sent before the items were dispatched as per the company's cancellation policy which states "Cancellation Policy: If you wish to cancel any item(s) from your order we must be notified prior to shipping."
On 29 January 2019 I received the item to my home address and I was charged $41.75 to the credit card used to purchase the products.
The shipping date on the packaging was 26 January 2019 (a date after I had cancelled the order).
On 30 January 2019 I emailed the company again to the contact email (***) to ask why:
The order had been shipped even though I had cancelled this prior to dispatch, following the company's Cancellation Policy
To request a refund of $41.75 to my credit card
To offer to return the items once they had provided me with a returns postage label.
Again, this email was ignored.
I require a full refund of $41.75 for the unwanted items (as I have purchased these elsewhere, once I had cancelled the order). I can return the unwanted items once I have received a pre-paid returns label as I don't think it fair for me to incur return postage costs as I followed the Cancellation Policy of cancelling the order before dispatch.
As indicated on our website the *** items are available by special order only and once ordered can't be cancelled nor exchanged. Our website indicates a wait time of up to 4 weeks and possibly longer if there are customs delays as the company in located in Canada. Even though the customer ordered December 24 and the designer was closed for the holidays we still had the item in within the 4 week estimate and shipped to the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
On the product page for the items I ordered was the following information:
"*** for The ***
Please anticipate a wait time of 2 - 4 weeks to arrive from Canada."
At no point does this say that this is a "special order", nor was it made apparent to me that I should expect further delays due to placing the order over the Christmas holidays.
Additionally this information wasn't provided to me on my order form, nor via email (even though I had made effort to contact the company to enquire - see original case description).
4 weeks after Monday 24 December was Monday 21 January and I left it an additional couple of days before cancelling the order via email (on 23 January - see original case description).
Using the tracking information provided on the packaging the item wasn't shipped to me until 26 January (after both the 4 week period listed on the website and after I had sent the cancellation email).
I am more than happy to return the items if a pre-paid label is provided and I still require a refund for these now unwanted items.
I'm sorry you did not take the usual wait time and the holidays into consideration when placing your order. The notice on every page of the *** items should make it clear enough that there would be a wait time of up to four weeks and I think it's a bit of a common sense issue that one would realize that ordering on December 24 might impact that time frame as there would be two major no mail holidays falling in there during the busiest mailing season of the year. Our website also indicates more in detail on our INFO/FAQ page: Backorders, imported products, hand dyed items and special orders often take several weeks to arrive and this is beyond our control. We make every effort to inform you of the wait time on these items by having notices on the top of each page of such items. Please consider the possible wait time prior to ordering these items as we can't cancel them once they have been ordered from our supplier.
Once the items were ordered for you they were not eligible for cancellation. You are correct that our checkout does not remind you of the waiting time frame nor do we send out another email stating this as it's already posted on the page you used to put the item into your shopping cart.
We will not accept a return nor refund for these items.
Sincerely,
Bobbie
I placed an order in June 2018, as of today November 14, 2018, the order has not been sent and no communication from the company.
I placed on order in June 2018, to date, November 14, 2018 I have not received my order. I ordered charts that were marked as "sale" items on the website. I "assumed" if the charts were on sale, that the business had them in stock and had marked them down to move them. The "sale" charts were not in stock. I have phoned and emailed the shop several times to get a refund, but nobody will email or call me back. Very poor customer services.
I would like a refund of my money.
Contact Name and Title: ***, Owner
Contact Phone: ***
Contact Email: ***@***.***
This customer's order was cancelled months ago due to non-payment as her credit card was declined each of the three times we attempted to process it. We sent her an email as well as PayPal invoice and did not hear anything from her until now. No refund is due as she was never charged...
If I could give negative stars I would! I placed on order 8/27/2018. After waiting 2 weeks for my package to arrive I found out that the item was out of stock and they were awaiting it's arrival - thanks for being informative during the ordering process and good job communicating with your customers about what's going with their orders (I hope you can feel the sarcasm dripping off of those words!). No big deal, but had I known that they needed to order it in I would have gone elsewhere. After waiting 5 weeks and it was still out of stock I attempted to cancel my order as I could get it somewhere else much quicker. Not only did no one answer or return calls, no one would reply to emails. Therefore I was just charged for my shipment of items that I NO LONGER NEED. Waiting more than 8 weeks for items that DO NOT SAY they are out of stock on the website when you place the order, no replies to emails or calls, even requests to confirm that email was received (as you can track that emails have been received and read, but no reply from this company). I WILL NEVER AGAIN USE THIS COMPANY! HORRIBLE CUSTOMER SERVICE! I do hope that my review will sway anyone from using this *** company for any of their needs.
Did not receive all items I ordered and paid for
I placed an order (#89080) with this company on 2-17-2018. Here is my order summary:
Item Description Unit Price Extended Price
-Carriage House Samplings
Glad Tidings 6.75 6.75
-Clearance My Big Toe Designs
Rejoice & Be Glad 4.80 4.80
-Ewe & Eye & Friends
Glad Tidings 7.20 7.20
-Gentle Pursuit Designs
Glad Tidings Bell Needlecase 9.60 9.60
-NeedleWork Press
Glad Tidings 6.40 6.40
-Shepherd's Bush Kits
Glad Tidings Fob 14.00 14.00
Merchandise Total 48.75
US Shipping 7.00
Total 55.75
Number of items: 6
Saturday, 2-17-2018 19:40:26 GMT . Paid with PAYPAL
Part of my order was finally shipped on 5-11-18. I never received the other items in my order. These are the items I haven't received: Gentle Pursuit Design Glad Tidings Bell Needlecase ($9.60) and Shepherd's Bush Kits Glad Tidings Fob ($14.00).
I have tried several times to contact the owner, Bobbie Sankatsing, by e-mail and phone and she won't respond. I have asked her to either send the items or refund my money ($23.60)
Either send the items they owe me or refund my money
You were refunded for the chart that is no longer available. The other item that was on backorder was already shipped to you - you are not due a refund on that item.
Thank you,
Bobbie
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received either of these out of stock items. Here is the e-mail I received regaurding the out of stock items:
Bobbie
Thu, May 10, 10:33 PM
to me
Hi ***,
I am waiting on these two items:
Gentle Pursuit Designs - Glad Tidings Bell Needlecase
Shepherd's Bush Kits - Glad Tidings Fob
I am shipping you the rest now, and those two later when I finaly get them!
Thank you,
Cam
I never received either of these items, therefore you still owe me a refund for the glad tidings fob.
Please send tracking info if it was indeed shipped. I only have tracking info for the items first shipped in May. thank you
Just received the item in the mail. I wish you would have let me know you mailed it before I went through finding and copying the old e-mails. Just glad this is over. What a hassle.
I made a purchase totaling $87.20 on 4-14-2018. To date, I have not received any of the items in the order but my credit card was charged immediately
I placed an order #*** on 4/14/18 for 7 cross stitch charts, a mini fob and Bee pins. I have never received any of the items. Each time I check order status it says "Leaflet out of stock". I called the business in late May and was told it was 1 chart that was out of stock but it was supposed to be in the next week. I have facebook messaged 3 separate times and emailed at least 2 times. Each time I am told something different. I was told the wrong chart came in. Then, the next time I was told they would go ahead and ship everything but the one chart. I still have never received anything despite my credit card being charged immediately. In addition, I was told the designer was notoriously slow at sending charts. I contacted the designer personally and was told this shop has not ordered charts since 2015. I have asked nicely to simply get a refund for the full amount credited back to my card. I have filed a PayPal dispute and they still will not respond. I will dispute with my credit card company next if they do not refund my money. At this point, I do not want their product and never want to do business with them again. I have also read reviews in the Stitch Manynia Facebook group that SEVERAL people have experienced this same problem. People place orders, their credit card is charged, and they do not receive their items for months and months or not at all. They should not be allowed to conduct internet business at all if this is how they conduct themselves.
I want a full refund of $87.20 placed back to my credit card. I should ask for interest on the money you have used for two and a half months but I will be glad just to be done with you!
The customer did not pay for the order with us by credit card - she paid us via PayPal which is in an instant payment. She may have funded that payment with her credit card via PayPal but we do not see any of that information. When paid directly with a credit card the card will not be charged until the order ships. This is explained in detail on our website and also PayPal shows it during checkout on their end as well.
This order did come in during a time when I was not able to be in the shop much due to caring for my terminally ill mom. We are sincerely sorry for the inconvenience caused to our customers - we fully acknowledge it and are working hard to get caught back up.
You've already been refunded in full via PayPal and again we do apologize for the inconvenience.
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive a refund after filing a Revdex.com complaint and a PayPal dispute. This company never explained to me that they were having an issue with not being in the shop due to family illness. I would have accepted and understood that fully. I was actually continually told that part of the order was not there yet and they blamed the designer which was not true. In addition, they told me they were mailing my partial order and never did. Other times I did not receive a response at all. Honesty would have been appreciated. You have my sympathies and prayers if you are truly dealing with a sick loved one.
After phoning this business several times and sending numerous emails without response, I have still not received product paid for on P.O. ***
My order (*** was paid and placed on May 24, 2018. I contacted the business (Stitching Bits and Bobs) on June 5 and a gentleman named '***' told me the order was missing one spool of thread which they had to order and that it was expected to arrive late last week and I would get the complete order in the mail early the following week. After several attempts via email and voice messaging (I can provide emails and date/times of phone calls) with NO response from anyone from this business, I am forced to ask the Revdex.com for assistance in this matter. I wish for a full refund on the amount of $20.50 to the credit card that was used under last name 'Elhard.'
This business does not care about their reputation or their paying customers based on the number of similar and identical complaints reported to the Revdex.com.
A full refund in the amount of $20.50 to the credit card under the last name "Elhard" and an apology for neglecting to serve a customer.
I am sorry for any misunderstanding regarding this order. Your order was cancelled as requested per your voicemail. Kindly be aware that you are not due a refund as the card was never changed. We do not charge the credit card until the order ships and since your order was cancelled it was never charged.
Best Wishes
(The consumer indicated he/she DID NOT accept the response from the business.)
My daughter checked and her credit card was not charged. A quick response from the owner to any one of my emails or voice mail messages could have immediately resolved this issue. If they did not have the items in stock, they should have notified me instead of making me think that the product was on its way. My project has been delayed due to their inability to fill the order. No excuse for poor customer service.
It's funny how quickly the owner responded to the Revdex.com when there is s complaint made against the business. It's a shame they don't respond to their customers needs as quickly.
Placed order with them in march as of today I still dont have the order and I call only to get answering machine.
Placed an order with stitching bits and bobs back in march 3 2018 as of today still no order I have called several times was told the order was shipped. Called back to let them know I still havent recieved the order only get answering machine. The order was for a birthday gift.
Would like the items ordered.
Contact Name and Title: ***, ***
Contact Phone: ***
Contact Email: ***@***.***
This order was cancelled at the customer's request as she indicated she did not want it as it would reach her too late for the birthday she had intended it for. If she wants the order to be filled we can certainly do that.
(The consumer indicated he/she DID NOT accept the response from the business.)
I placed the order 3 months ago. No I do not want the order now as its too late. Why should it take contacting the Revdex.com to get my order? Especially since they lied and said they shipped my order and then I call and they say oh sorry it didnt get shipped. Three months to wait is way too long. I will never do business with them again. They have poor customer service.
(The consumer indicated he/she DID NOT accept the response from the business.)
I placed the order 3 months ago. No I do not want the order now as its too late. Why should it take contacting the Revdex.com to get my order? Especially since they lied and said they shipped my order and then I call and they say oh sorry it didnt get shipped. Three months to wait is way too long. I will never do business with them again. They have poor customer service.
Our records indicate that you called to inquire about the order status on March 13th and said if we were not sure the out of stock item would be received in time for you to have the complete order in time to give for the intended birthday gift that you would need to cancel the order. As we were not certain of the delivery date on the item the order needed we canceled the order per your instructions. We would not have told you the order had been shipped as it was not complete. Also had we shipped your order we would have charged your credit card. Your credit card was never charged as the order was cancelled.
I do sincerely apologize for any misunderstanding there may have been. I'm not sure what resolution you are looking for at this point. When you made your complaint you indicated your desired resolution was for the items you ordered. I offered to send your order and you said it's too late. If there is something more I can do to rectify this for you kindly let me know.
Best Wishes
The absolute WORST customer service I've ever dealt with. I placed an order over a month ago and was told it was on back order. If you don't have the product, you shouldn't be selling it nor should you charge my credit card. I send an email 6 days ago asking for a refund, no response. How they stay in business is beyond me.
Twice I have ordered from this business and twice they have taken over 2 to 3 months to fulfill my orders. I have tried to contact them and don't get any replies. BE WARNED! This business is not a good one.
Order placed, merchandise never received. Refund never issued.
March 3, 2018 purchased items in store, and placed order for two patterns which the store didn't have in stock. Sales Clerk (***) advised they could be ordered and shipped to my residence. End month of March submitted email to owner requesting update on shipment. Was told they were waiting for one pattern, it was delayed the result of the *** Show. I requested refund, but after reassurance from Owner (***) it would be shipped. Following her advice I agreed to wait another week. April 3, 2018 One month after original order I submitted email again to cancel order and offer refund. I felt waiting one month for merchandise with no communication from shop or explanation for delay I again requested refund. Called the shop, spoke with Owner. She said order was cancelled and credit would be issued when Visa completed batching. Waited one week for refund, contacted store spoke with Clerk,(***) who remembered my original purchase, and stated refund should have been done, normal turn around 3 days. Now the owner refuses to accept my calls, or emails, and refuses to issue refund.
Refund for Merchandise not received.
I have absolutely not refused your calls - I have been out of the shop quite often the past few weeks. I have been ill and also taking my mother to almost daily medical appointments due to her recent terminal cancer diagnosis. Not being here to speak to you immediately when you phone does not equal refusing to take your calls. There is nobody here named *** and has never been. It is just me (***), *** who handles the phone and walk-ins, and *** who assists with the online end of things. Your refund was issued as requested back to the original payment method - the credit card belonging to *** - in the amount of $15.26 for the two charts. We do not have any control over how long a credit takes to be posted by your card issuer.
I do apologize that the wait time for the second chart was longer than we originally estimated. I am also sorry that you were not able to speak to me immediately when you phoned and emailed.
Sincerely
Credit has been issued to my account. Thank you.
Placed an order on January 10, 2018. Today is Feb. 20 and I still do not have my order. My credit card has been charged.
On January 10, 2018 I placed an order with Stitching Bits and Bobs. I have repeatedly checked the status of my order as per their website and all I get is awaiting backordered item. I wrote to them regarding my order (#***) on Feb.12, 2018 and received no reply. I have tried calling them on Feb. 17 and again today Feb. 20. All I get is the answering machine and a promise that they will call me back. They have never returned my calls. At this point I just want a refund issued to my credit card for the amount they charged! They had no problem charging my credit card but do not have the courtesy of keeping in contact with the customer. This is the first time I have dealt with them and it will be the last! They have no idea of the meaning of customer service!
At this point I do not with to deal with this company as they appear to be deadbeats. I want a refund issued to my credit card!
Contact Name and Title: ***, Owner
Contact Phone: ***-***-***
Contact Email: ***@***.***
The customer's order included import items from Italy and our website clearly states they will take several weeks to come in and requests that the wait time be taken into consideration before ordering these items.
I replied to her 02/12 afternoon email the following day at 10:33am. I indicated we were waiting on the Gingergirl and offered to ship the rest of the order immediately and ship the Gingergirl separately if she did not want to wait for that one to arrive from Italy. I received no response.
I check the voicemail every day (even on Sundays & Mondays when we are closed as I can do it remotely) and have not had a voicemail message from her or I would have responded to her. I've already issued a refund to the customer today (02/21) as I received notice via PayPal this morning that she had made a claim.
Sincerely
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never received any sort of reply to either my phone calls or my email to Ms.. From what I see in searching online this is par for the coarse with this business.
She says she had no response from me but had no trouble charging my credit card for the entire price of the order. If she was unsure if I was going to ask to drop the item they are supposedly waiting, for why would she charge me for the entire order?
Additionally, I never applied to PayPal for a refund as I paid with my credit card.
I am glad the purchase price has been refunded, as I do not care to do business with this store and will not do so in the future. This was the first time doing business with them and it is surely the last!
Please let it be known that I am glad I was issued a refund, but was NOT happy with the inaccurate information given to the Revdex.com by the business owner!