Initial Business Response / [redacted] (1000, 8, 2015/10/22) */ We don't have a service shopThey did not want the extended warrantyThey just wanted to sell their carThey ended up using the money to get a different vehicleThey wanted something to tow a boatThey bought an Avalanche that had a bunch of upgrades to itThey had it and bought everything AS ISHer comment to me was that her dad was a retired ASC certified master mechanic and her husband was as well, and they can do any of the work themselves [redacted] was the one who was going to do the safety and emissions inspectionsWe did an oil change for themAbout a week later, something came up on the truck and they called usWe took care of this issue for her, no problemIt became a snow ball effectWe did this out of the kindness of our hearts, and they didn't want to go to the shop anymoreIssues started arising all the timeWe have probably spent and paid the bill just to be nice to themWe don't mind helping people out when it's a mutual understandingIt came to the point that [redacted] wouldn't honor their workWe contacted them and said they need to start warranting and honoring their work and they agreedThey had the car for two days and I heard nothingShe picked the car up and drove it home, and had the same problemsShe called us up upset that [redacted] didn't help with their issuesWe asked [redacted] to let us know what the issue wasThey said it was the same issue that they've had times in a rowShe got upset because [redacted] called usThere was no reason we should need to pay [redacted] anymore if they don't want to honor their workI spoke to her as she was going to [redacted] and let her know exactly what I told themI told her that she can call me while she's there and let them know they need to take care of herWe use a third party for a reasonThis dealer seems to be taking advantage of the situationWe can't afford this considering we weren't responsible in the first place, and were just trying to be niceShe was so upset with [redacted] (the company these customers chose to do the work), who was responsible for the work, that she filed the complaint against us instead of [redacted] ***This complaint should be filed against [redacted] ***, since they were the ones who were responsible for the insufficient workWe paid [redacted] for the time, money, and effort and they would not honor their workAll they tried to offer us was a discounted labor rate, which is completely unacceptableWe paid this shop what we were responsible forThey are the ones who didn't do the correct work on the truckThey did a band-aid job, just clearing the check engine light, for a temporary cover upThey are taking advantage of this customerThey had no answer of why they wouldn't be responsible for their workSince, this customer and her family members have been bashing my company on our Facebook page, for things that we aren't responsible for: the work we've done and our warrantyWe don't have a service shop, so we don't do the workThere is not a warranty through usWe were trying to be nice to this customer, and she has brought us down since we were too kind
Initial Business Response / [redacted] (1000, 8, 2015/10/22) */ We don't have a service shopThey did not want the extended warrantyThey just wanted to sell their carThey ended up using the money to get a different vehicleThey wanted something to tow a boatThey bought an Avalanche that had a bunch of upgrades to itThey had it and bought everything AS ISHer comment to me was that her dad was a retired ASC certified master mechanic and her husband was as well, and they can do any of the work themselves [redacted] was the one who was going to do the safety and emissions inspectionsWe did an oil change for themAbout a week later, something came up on the truck and they called usWe took care of this issue for her, no problemIt became a snow ball effectWe did this out of the kindness of our hearts, and they didn't want to go to the shop anymoreIssues started arising all the timeWe have probably spent and paid the bill just to be nice to themWe don't mind helping people out when it's a mutual understandingIt came to the point that [redacted] wouldn't honor their workWe contacted them and said they need to start warranting and honoring their work and they agreedThey had the car for two days and I heard nothingShe picked the car up and drove it home, and had the same problemsShe called us up upset that [redacted] didn't help with their issuesWe asked [redacted] to let us know what the issue wasThey said it was the same issue that they've had times in a rowShe got upset because [redacted] called usThere was no reason we should need to pay [redacted] anymore if they don't want to honor their workI spoke to her as she was going to [redacted] and let her know exactly what I told themI told her that she can call me while she's there and let them know they need to take care of herWe use a third party for a reasonThis dealer seems to be taking advantage of the situationWe can't afford this considering we weren't responsible in the first place, and were just trying to be niceShe was so upset with [redacted] (the company these customers chose to do the work), who was responsible for the work, that she filed the complaint against us instead of [redacted] ***This complaint should be filed against [redacted] ***, since they were the ones who were responsible for the insufficient workWe paid [redacted] for the time, money, and effort and they would not honor their workAll they tried to offer us was a discounted labor rate, which is completely unacceptableWe paid this shop what we were responsible forThey are the ones who didn't do the correct work on the truckThey did a band-aid job, just clearing the check engine light, for a temporary cover upThey are taking advantage of this customerThey had no answer of why they wouldn't be responsible for their workSince, this customer and her family members have been bashing my company on our Facebook page, for things that we aren't responsible for: the work we've done and our warrantyWe don't have a service shop, so we don't do the workThere is not a warranty through usWe were trying to be nice to this customer, and she has brought us down since we were too kind