Dear Mr***,Thank you for speaking with me this morning As discussed, a $parking fee and a $pet fee were the only fees charged to your credit card account There were no other charges placed on your account Any additional amounts are most likely just authorizations Authorizations will typically drop off within 5-business days I have sent you a copy of your receipt showing your charges for you to verifyRegarding your computer and as explained, it is the hotel's policy to secure all valuable items left in the hotel Only a manager has access to these items I realize your son visited the hotel to retrieve your computer but it was at 4:00a and unfortunately, there are no managers on property at that time As discussed, I will be contacting Ftoday to make arrangements to return your computer to you.Thank you
This complaint was posted on the Revdex.com reviews section yesterday and was resolved at that time.Unfortunately, Ms [redacted] did not book her reservation(s) directly with the hotel or on the hotel's websiteShe used a third party website to book this reservationThe reservation(s) was made on the Booking.com web-site and a confirmation e-mail was sent to her with all of their policies on their bookingThe web-site clearly states that the credit card used to make the reservation(s) will be charged immediatelyThe reservation(s) are not non-refundableThere is a hour cancellation policyI will be happy to cancel them with no penalty whatsoeverI'm very sorry this guest feels that she has not received good customer serviceWe found only one v-mail left at the hotelIt was left on March 30th with our accounting department I spoke to her on the same dayAfter speaking with Ms [redacted] yesterday and explained her misunderstandingI immediately cancelled her reservations, refunded her pre-payment and sent her via e-mail her refund receipts.Again, this matter was resolved yesterday, March 30th
Dear Mr***,Thank you for speaking with me this morning As discussed, a $parking fee and a $pet fee were the only fees charged to your credit card account There were no other charges placed on your account Any additional amounts are most likely just authorizations Authorizations will typically drop off within 5-business days I have sent you a copy of your receipt showing your charges for you to verifyRegarding your computer and as explained, it is the hotel's policy to secure all valuable items left in the hotel Only a manager has access to these items I realize your son visited the hotel to retrieve your computer but it was at 4:00a and unfortunately, there are no managers on property at that time As discussed, I will be contacting Ftoday to make arrangements to return your computer to you.Thank you
This complaint was posted on the Revdex.com reviews section yesterday and was resolved at that time.Unfortunately, Ms [redacted] did not book her reservation(s) directly with the hotel or on the hotel's websiteShe used a third party website to book this reservationThe reservation(s) was made on the Booking.com web-site and a confirmation e-mail was sent to her with all of their policies on their bookingThe web-site clearly states that the credit card used to make the reservation(s) will be charged immediatelyThe reservation(s) are not non-refundableThere is a hour cancellation policyI will be happy to cancel them with no penalty whatsoeverI'm very sorry this guest feels that she has not received good customer serviceWe found only one v-mail left at the hotelIt was left on March 30th with our accounting department I spoke to her on the same dayAfter speaking with Ms [redacted] yesterday and explained her misunderstandingI immediately cancelled her reservations, refunded her pre-payment and sent her via e-mail her refund receipts.Again, this matter was resolved yesterday, March 30th