StLouis Ice Zone

HelloWe contacted the customer after they said they submitted this claim On the phone, I walked the customer through the places where the terms and conditions were shown to her before paying for the productShe also was mistaken that payment plans are different than full payment options We have a agreement in place for all tuition options We covered the policy with her and why it is in placeWe have documented email verification that she did indeed open and receive those emails prior to paying for the product We have always had our terms and conditions listed on our website as wellShe has agreed to continue in the program with the product and is looking forward to achieving her goalsShe admitted that she was hoping to see if it was possible for a refund in the first days, but since it is not, she wants to continue using the productWe have appeared to have resolved this issue on our own, after this claim was submittedPlease advise if this is sufficient