Contact Name and Title: [redacted] owner Contact Phone: [redacted] Contact Email: ***@stlouisleatherrepair.com Mr***, Our sincerest apologies that you are not satisfied with rhetoric repair workUnfortunately, as was discussed upon the first and second repair attempt, pets can cause enzymatic changes to the dyes adhering to leather furniture, in addition, the dye that our technicians apply is only to the surface layers of the leatherLeather is dyed as an entire hide before it is then made into furniture which is why in most cases the initial color will last for many many yearsThe pH balances of every person and pet vary and as suchCan create areas of color loss or show more wear on the original color OR color repairs of our teamWe understand that this can be the case from time to time even after leather color restoration As by your letter you clearly indicated that one couch has remained in great shape after our repair team had finished and it still remains fineWhen we came back to do the free second restoration processIt was evident that pets had been on the furniture again via hair in the cushions and crevicesPets are family members tooWe fully appreciate thatBut the fact remains that the pets saliva and dander in addition to our own skins pH has caused the particular type of dye to fadeAnd further exposure to these elements despite your awareness of the situation has caused it to fade againDye is soluble and can be affected by spills, cleaners, saliva, sweat and other variables Our company you will find has great reviews because unlike our competitors we offer a day warrantyAnd within that warranty we came out and redid the jobNow it has been over a year and the warranty has clearly run outWe do value our clients and their happiness but we cannot offer a refund because we have full filled our end of the agreement and did the job not once but twice to your satisfactionFurthermore since one couch is completely in great standing you will agree that the other has been exposed to different conditionsAnd this is beyond our control
Contact Name and Title: [redacted] owner Contact Phone: [redacted] Contact Email: ***@stlouisleatherrepair.com Mr***, Our sincerest apologies that you are not satisfied with rhetoric repair workUnfortunately, as was discussed upon the first and second repair attempt, pets can cause enzymatic changes to the dyes adhering to leather furniture, in addition, the dye that our technicians apply is only to the surface layers of the leatherLeather is dyed as an entire hide before it is then made into furniture which is why in most cases the initial color will last for many many yearsThe pH balances of every person and pet vary and as suchCan create areas of color loss or show more wear on the original color OR color repairs of our teamWe understand that this can be the case from time to time even after leather color restoration As by your letter you clearly indicated that one couch has remained in great shape after our repair team had finished and it still remains fineWhen we came back to do the free second restoration processIt was evident that pets had been on the furniture again via hair in the cushions and crevicesPets are family members tooWe fully appreciate thatBut the fact remains that the pets saliva and dander in addition to our own skins pH has caused the particular type of dye to fadeAnd further exposure to these elements despite your awareness of the situation has caused it to fade again Dye is soluble and can be affected by spills, cleaners, saliva, sweat and other variables Our company you will find has great reviews because unlike our competitors we offer a day warrantyAnd within that warranty we came out and redid the jobNow it has been over a year and the warranty has clearly run outWe do value our clients and their happiness but we cannot offer a refund because we have full filled our end of the agreement and did the job not once but twice to your satisfactionFurthermore since one couch is completely in great standing you will agree that the other has been exposed to different conditionsAnd this is beyond our control
Contact Name and Title: [redacted] owner Contact Phone: [redacted] Contact Email: ***@stlouisleatherrepair.com Mr***, Our sincerest apologies that you are not satisfied with rhetoric repair workUnfortunately, as was discussed upon the first and second repair attempt, pets can cause enzymatic changes to the dyes adhering to leather furniture, in addition, the dye that our technicians apply is only to the surface layers of the leatherLeather is dyed as an entire hide before it is then made into furniture which is why in most cases the initial color will last for many many yearsThe pH balances of every person and pet vary and as suchCan create areas of color loss or show more wear on the original color OR color repairs of our teamWe understand that this can be the case from time to time even after leather color restoration As by your letter you clearly indicated that one couch has remained in great shape after our repair team had finished and it still remains fineWhen we came back to do the free second restoration processIt was evident that pets had been on the furniture again via hair in the cushions and crevicesPets are family members tooWe fully appreciate thatBut the fact remains that the pets saliva and dander in addition to our own skins pH has caused the particular type of dye to fadeAnd further exposure to these elements despite your awareness of the situation has caused it to fade againDye is soluble and can be affected by spills, cleaners, saliva, sweat and other variables Our company you will find has great reviews because unlike our competitors we offer a day warrantyAnd within that warranty we came out and redid the jobNow it has been over a year and the warranty has clearly run outWe do value our clients and their happiness but we cannot offer a refund because we have full filled our end of the agreement and did the job not once but twice to your satisfactionFurthermore since one couch is completely in great standing you will agree that the other has been exposed to different conditionsAnd this is beyond our control
Contact Name and Title: [redacted] owner Contact Phone: [redacted] Contact Email: ***@stlouisleatherrepair.com Mr***, Our sincerest apologies that you are not satisfied with rhetoric repair workUnfortunately, as was discussed upon the first and second repair attempt, pets can cause enzymatic changes to the dyes adhering to leather furniture, in addition, the dye that our technicians apply is only to the surface layers of the leatherLeather is dyed as an entire hide before it is then made into furniture which is why in most cases the initial color will last for many many yearsThe pH balances of every person and pet vary and as suchCan create areas of color loss or show more wear on the original color OR color repairs of our teamWe understand that this can be the case from time to time even after leather color restoration As by your letter you clearly indicated that one couch has remained in great shape after our repair team had finished and it still remains fineWhen we came back to do the free second restoration processIt was evident that pets had been on the furniture again via hair in the cushions and crevicesPets are family members tooWe fully appreciate thatBut the fact remains that the pets saliva and dander in addition to our own skins pH has caused the particular type of dye to fadeAnd further exposure to these elements despite your awareness of the situation has caused it to fade again Dye is soluble and can be affected by spills, cleaners, saliva, sweat and other variables Our company you will find has great reviews because unlike our competitors we offer a day warrantyAnd within that warranty we came out and redid the jobNow it has been over a year and the warranty has clearly run outWe do value our clients and their happiness but we cannot offer a refund because we have full filled our end of the agreement and did the job not once but twice to your satisfactionFurthermore since one couch is completely in great standing you will agree that the other has been exposed to different conditionsAnd this is beyond our control