We are highly discouraged upon hearing Mr***’s claimIt is first important to note that we deal with customized medication that is by law nonrefundable, and we never advertise or promote reimbursement or refunds We do state that if the tailor-made test dose does not work on the first visit, the patient will not be charged This message has remained consist since the day we opened This individual did in fact receive a response from the medication in the clinic and elected to purchase a large treatment plan on July 21, Upon purchasing this medication, he signed and agreed to the no refund policy on two different pagesMr [redacted] also was given the option of paying on a payment plan, that he is currently delinquent onMr [redacted] has been very difficult to get a hold of because of the delinquent account and last talked to our office on February 5, On February 6, 2018, Mr [redacted] was sent a response to his refund request (see attached)We have given refunds in the past, but it is mainly because of treatment failureThat is not the case hereThe medication has worked and we are willing to make the adjustments necessary to achieve the desired effects for this patientHe was encouraged to come in to the office to make the necessary adjustments and chose not toThe patient has not been heard from since that timeWe are sad to hear he is upset but we do have other options available that can help this patientThank you for bringing this to our attention We remain happy to assist this gentleman with his men’s sexual health needs
We are highly discouraged upon hearing this claim It is first important to note that we deal with customized medication that is by law nonrefundable, we never advertise or promote reimbursement or refunds We do state that if the tailor-made test dose does not work on the first visit, the patient will not be charged This message has remained consist since the day we opened This individual did in fact receive a response from the medication in the clinic, and elected to purchase a large treatment plan Upon purchasing this medication, he signed and agreed to the no refund policy We have given refunds in the past, but it is mainly because of treatment failureThat is not the case hereThe medication has worked and we are willing to make the adjustments necessary to achieve the desired effects for the patientHe was encouraged to come in to the office to make the necessary adjustments and chose not toThe letter sent to us on August 22nd, 2016, was responded to with a letter from our old Clinic Director on August 25th, 2016, again offering our services and expertiseThe patient has not been heard from since that timeWe are sad to hear he is upset but we do have other options available that can help this patientThank you for bringing this to our attention We remain happy to assist this gentleman with his men’s sexual health needs
We are highly discouraged upon hearing Mr***’s claimIt is first important to note that we deal with customized medication that is by law nonrefundable, and we never advertise or promote reimbursement or refunds We do state that if the tailor-made test dose does not work on the first visit, the patient will not be charged This message has remained consist since the day we opened This individual did in fact receive a response from the medication in the clinic and elected to purchase a large treatment plan on July 21, Upon purchasing this medication, he signed and agreed to the no refund policy on two different pagesMr [redacted] also was given the option of paying on a payment plan, that he is currently delinquent onMr [redacted] has been very difficult to get a hold of because of the delinquent account and last talked to our office on February 5, On February 6, 2018, Mr [redacted] was sent a response to his refund request (see attached)We have given refunds in the past, but it is mainly because of treatment failureThat is not the case hereThe medication has worked and we are willing to make the adjustments necessary to achieve the desired effects for this patientHe was encouraged to come in to the office to make the necessary adjustments and chose not toThe patient has not been heard from since that timeWe are sad to hear he is upset but we do have other options available that can help this patientThank you for bringing this to our attention We remain happy to assist this gentleman with his men’s sexual health needs
We are highly discouraged upon hearing this claim It is first important to note that we deal with customized medication that is by law nonrefundable, we never advertise or promote reimbursement or refunds We do state that if the tailor-made test dose does not work on the first visit, the patient will not be charged This message has remained consist since the day we opened This individual did in fact receive a response from the medication in the clinic, and elected to purchase a large treatment plan Upon purchasing this medication, he signed and agreed to the no refund policy We have given refunds in the past, but it is mainly because of treatment failureThat is not the case hereThe medication has worked and we are willing to make the adjustments necessary to achieve the desired effects for the patientHe was encouraged to come in to the office to make the necessary adjustments and chose not toThe letter sent to us on August 22nd, 2016, was responded to with a letter from our old Clinic Director on August 25th, 2016, again offering our services and expertiseThe patient has not been heard from since that timeWe are sad to hear he is upset but we do have other options available that can help this patientThank you for bringing this to our attention We remain happy to assist this gentleman with his men’s sexual health needs
We will be refunding the consumer as soon as the waiver of release document is signed