STM Factory Direct Spa's & Hot Tubs

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern:We are offering a $100.00 additional bonus to the "Dealership" card as part of the ** goodwill package going out to ** diesel owners.  I have attached the email that we sent out to our customer base.  It states on the bottom right of the mailer.... As a added Bonus...

Fairfax ** will add $100 dollars to you $500.00 dollardealership card for a $600.00 dollar total savings.   At the bottom of the email we added a disclaimer, Additional $100.00 is only valid when used at Fairfax **.  See dealer for complete details.  We are sorry that this caused confusion,  we have had no other issues with the advertisement at this point.   We will send out a follow up email to all customers who received the initial email just to clear up any misunderstanding anyone else may have.Please let us know if you see a issue with this advertisement and we will respond accordingly.Respectfully,John D[redacted]Service DirectorFairfax **/[redacted]

Date: Tue, Jun 27, 2017 at 2:29 PMSubject: Complaint ID #[redacted]To: [email protected] whom it may concern,I would just like to inform you that my complaint ID #[redacted] has been resolved. Business contacted me and has sent the check to my bank. Thank you for helping!Best,[redacted]

Date: Wed, Sep 7, 2016 at 1:29 PMSubject: case # [redacted]To: [redacted]@myRevdex.com.orgcase # [redacted]    came in with the issue at hand and the vibration he was feeling    in his car..we road tested  the car with him and then  took him back to our shop to show...

him what was happening with his vehicle..we found that another shop had installed a motor mount incorrectand that was causing the vibration. we fixed and re-aligned the engine mountHe apologize to us and thanked us for our work. He is happy and will continue tocome to our store...if you have any questions regarding this matterplease call me..Oscar O[redacted]###-###-####

We have reviewed the complaint,  We can agree on the frustration that this issue with VW and the emissions problem has caused with both VW customers and the VW dealer network.  We believe the customer was handled appropriately.  Unfortunately,  the vehicle required a very...

expensive repair to address the issue.  My advisor agreed that it would not be worth fixing this issue since the car would be turned into VW anyhow.That being said,  in the interest of customer satisfaction.  We will agree to reimburse the customer for the diagnostic fee paid.  Out of the $165.65 that was paid,  $143.87 of that was for the diagnostic of the check engine light concern.  $21.78 was to replace a burnt out brake light bulb that the customer agreed too, including taxes & fees.  So we will refund the customer the $143.87.We will also take care of the cost of the rental vehicle.  The customer states they paid $48.00 for the rental vehicle.  I would ask for proof of that payment for one reason only,  [redacted] is billing me for the rental car as well.  I will take care of the rental bill on my end and the customer should not be charged for it.  They may be seeing a hold on their Credit Card in the amount of $50.00 dollars, which will be released.  If the customer was charged by [redacted] I would need a receipt from the customer for the rental so I can bring that up with [redacted].Please let us know if this will be satisfactory for the customer.John D[redacted]Service DirectorFairfax VW/[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:We brought in the vehicle in October 2017 to get the recall fixed. My question is, why were we never told that the part was to be ordered or the fact that I have to return for service even after the revision? I should have at least received a phone call to the fact that a new part was ordered for this issue and that I need to come in. I could have went on months before bringing it in to you for service, but the car could have caught on fire in the meantime. You misled me, as the consumer, to the current status of this issue when you had it in your knowledge. This is negligent care of customers where you did not want to provide us with the current details of this major electrical issue. Regards,
[redacted]

Date: Wed, Sep 7, 2016 at 1:29 PMSubject: case # [redacted]To: [redacted]case # [redacted] Mrs.[redacted] came in and talked to us about the transmission issueI explained to her that if she ever had any issues to please come to meand give me the opportunity to make it right for her..we...

reimburse  her the amount she was requesting..she was happy and thanked us for our help.. if you have any questions regarding this matterplease call me..Oscar O[redacted]###-###-####

We've contacted the customer and provided the remedy sought.

[redacted]I have had the opportunity to review your complaint submitted to the Revdex.com of Metro Washington DC & Eastern Pennsylvania. As I understand it, you believe that someone with our dealership submitted your information "to a large number of regional auto dealerships...

merchants". First, please note that we have conducted an internal investigation and found no evidence that an employee from Fairfax [redacted] engaged in any action(s) that would have resulted in you receiving calls or emails from other dealers. Secondly sharing customers information is in no way beneficial to us. At Fairfax [redacted] our top priority is taking care of you and helping you feel confident about shopping for your vehicle at Fairfax [redacted] We believe it is our responsibility to protect your information when you shop with us and we take this responsibility very seriously. While I can appreciate the concern you raised regarding the phone calls you received from other dealers, please understand the calls were in no way generated by any action taken by anyone associated with Fairfax [redacted]. Sincerely,Fawad O[redacted]General ManagerFairfax [redacted]

The stains were removed from the [redacted].  Customer picked the car up Friday evening.  Customer was satisfied with the results.

Date: Mon, Dec 11, 2017 at 2:04 PMSubject: [redacted] ComplaintTo: [redacted] <[redacted]@myRevdex.com.org>[redacted],As I explained to you on our earlier conversation, I was able to speak to [redacted] on 12/10/2017 in relation to her complaint to Revdex.com. I Apologized on our company's...

behalf  and promised her to write a formal apology letter to her and to [redacted] to request the inquiry to be removed. I hope this brings final resolution to the complaint at your entity. Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Is the money will be refund on the credit card?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have carefully reviewed and have decided to accept [redacted]'s request torefund him the $1750.00. We do however have a couple of stipulations. First we willmake the check payable to the Church who issued the original payment. Both partieswill need to be present to sign a release when the check is presented.Please have them contact me direct so we can work out the details.Thank you,Wes W[redacted]Service DirectorFairfax Honda###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Fri, Sep 9, 2016 at 3:17 PMSubject: case # [redacted]To: [redacted] <[redacted]>Mr. [redacted] brought his 2009  [redacted]to  have it inspected for a brake noise and a clicking noise.we took care of the brake problem that was also making a clicking noiseMrs. [redacted]  was driving the car and had to return with the clicking noise concern.we told her that the clicking noise was not the brakes and it appearedto be coming from the engine area..Mr.[redacted] returned with the vehicle and we inspected the carwith him in our shop so that he can see what we where talking about weexplained to him that another shop had replaced the oil pan and part ofreplacing the oil pan is lifting the engine out of its motor mountswhen they re installed the engine  they where not able to  align the engine to the mountsproperly and that is whatwas causing the noise, we went ahead and re-aligned the engine in themotor mounts to safe him a trip to the other honda dealer and alsoto make sure that the noise was taken care off. after the repair work was done  we road tested the car with the customer and found that the noise was no longer present . we also gave him an in store credit of $ 150.00 as a good willgesture to our store..   Mr. And Mrs.[redacted]  are now satisfied with the work and the credit given to themand will continue to use us a there preferred repair honda shop..   thank youand if you have any other questionsplease fee free to call me..Oscar O

Date: Fri, Dec 8, 2017 at 4:59 PMSubject: [redacted] Rebuttal ([redacted])To: [redacted]@myRevdex.com.org[redacted],We have already come to terms with [redacted]. Best regards,Will W

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]