Response to Complaint: ID [redacted] This is in response to the complaint against ushave enclosed transcripts of emails as well of dated and time stamped follow up from our sales person An email lead was received on a vehicle we had on 10-3-on a SilveradoOur sales person spoke with the customer and then sent multiple emails with no responseOn the call the customer stated he would be in “some time next week” to look at the truckOn Wednesday 10/08/the customer called in and spoke with another sales person and asked if the truck was still availableThe salesmen told him that it was still hereA bit later the bank called asking for the totalThe salesman provided the institution with the total In our business we receive multiple calls on the same vehicles from multiple peopleWhile I am sure that the customer had good intentions of buying the vehicle he had never saw the vehicle in person or test drove itHe may have had financing lined up but could have gotten here and not liked the vehicle or the vehicle may have not suited his exact needs or may have not shown up at allThe customer stated something to the effect “if I like it I will buy it”If the roles were reversed and he came here and did NOT like the truck I am sure he would rescind the “verbal agreement”It happens to us on a daily basisPeople are expecting certain things and when they see the vehicle in person they may not like it As far as the resolution the customer is seeking I am not sure we can come to termsWe suggested he take a look at the rest of our inventory, and he responded with the exact quote(as you can read in the yellow highlighted email transcripts) “no thanks your inventory is xxxx other than the truck you just sold.” With that being said I do not think that we will be able to to business with this customerI wish him/her the best of luck in his vehicle purchase Thank you, [redacted] Sales Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The bank notified the dealership, and we stated we would be there that friday am to pick upThe next we heard it was sold and was stated a deposit was needed but was not told to us until after the truck was soldDo not want this to happen to another customer!! Regards, [redacted]
Response to Complaint: ID [redacted] This is in response to the complaint against ushave enclosed transcripts of emails as well of dated and time stamped follow up from our sales person An email lead was received on a vehicle we had on 10-3-on a SilveradoOur sales person spoke with the customer and then sent multiple emails with no responseOn the call the customer stated he would be in “some time next week” to look at the truckOn Wednesday 10/08/the customer called in and spoke with another sales person and asked if the truck was still availableThe salesmen told him that it was still hereA bit later the bank called asking for the totalThe salesman provided the institution with the total In our business we receive multiple calls on the same vehicles from multiple peopleWhile I am sure that the customer had good intentions of buying the vehicle he had never saw the vehicle in person or test drove itHe may have had financing lined up but could have gotten here and not liked the vehicle or the vehicle may have not suited his exact needs or may have not shown up at allThe customer stated something to the effect “if I like it I will buy it”If the roles were reversed and he came here and did NOT like the truck I am sure he would rescind the “verbal agreement”It happens to us on a daily basisPeople are expecting certain things and when they see the vehicle in person they may not like it As far as the resolution the customer is seeking I am not sure we can come to termsWe suggested he take a look at the rest of our inventory, and he responded with the exact quote(as you can read in the yellow highlighted email transcripts) “no thanks your inventory is xxxx other than the truck you just sold.” With that being said I do not think that we will be able to to business with this customerI wish him/her the best of luck in his vehicle purchase Thank you, [redacted] Sales Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The bank notified the dealership, and we stated we would be there that friday am to pick upThe next we heard it was sold and was stated a deposit was needed but was not told to us until after the truck was soldDo not want this to happen to another customer!! Regards, [redacted]