Sto express

Sorry about your call wasn't answered during workdayProbably at that time the customer service was busy handling other customer's call or working to resolve other customer's serviceIf you have general questions, please feel free to call our corporate office's customer service at 510-683-for general information or our local shipping center's customer service phone number which can be found at our website Sent on: 10/17/ [redacted] 1:56:PM

Initial Business Response / [redacted] (1000, 6, 2015/11/12) */ Have received their payment Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/12) */ Have received their payment

Initial Business Response /* (1000, 6, 2015/11/12) */
Have received their payment
Initial Consumer Rebuttal /* (2000, 8, 2015/11/12) */
Have received their payment

Initial Business Response /* (1000, 5, 2015/10/05) */
We are sorry for the bad experience you had for your package. The reason that your package haven't arrive yet because China custom haven't release the package and they don't have the exact date of releasing the package. Once the China custom...

give us a date of release the package, we will continue the delivery process asap.
Because you had agree to our terms and conditions before shipping your package. Therefore, for the refund, please contact our customer service for the claim process. They will process your claim when your package met the conditions of our claim service.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't accept the response,120percent not accept. The company used the Chinese customs office as a shield which I cannot accept its excuse. I paid the customs fee for the company which is responsible for my good delivered to my hands. Until now(almost three months) I didn't see any hint of my packages. This is not a bad experience, it is the worst I've ever had. Btw, I didn't see any fair cluase of terms and conditions of the company on refund. And as I know, there are several victims as me. I suspect the company is frauding.
Final Business Response /* (4000, 9, 2015/10/19) */
For the terms and conditions for refund, they are listed on the website (Chinese version is http://www.stoexpress.us/listxx.aspx?id=58 and the English version is http://www.stoexpress.us/listxx.aspx?id=57). Once your package shipped out for more than 90 days, you may file the claim by sending email to [redacted]@stoexpress.com for the claim process which will be taking care of within 30 days.
Final Consumer Response /* (4200, 11, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its out of 90days and meet claim standards. I sent an email 2days ago on claim enquiry without any reply. I have no idea when I'll get my money back and I claim for a compensation.

Sorry about your call wasn't answered during workday. Probably at that time the customer service was busy handling other customer's call or working to resolve other customer's service. If you have general questions, please feel free to call our corporate office's customer service at 510-683-6188 for...

general information or our local shipping center's customer service phone number which can be found at our website.
Sent on: 10/17/[redacted] 1:56:27 PM