[redacted] , thank you very much for your helpI did receive the product last Friday, 6thIt looks like your interference finally got their attention to look for the right tracking number and luckily the tracking number was right this timeLast time I called them myself they didn't have a clue of where the product was Still, I can't accept that a company that creates as many problems as they did and lacks responsibility on their customer service can have a A+ ratingI will fill a customer review hoping that they do get a better process for customersThank you, [redacted] ***
As was previously stated, once the item has been returned we will issue a full refundThis offer does include shipping, and 100% of the original paymentThe refund will be issued as soon as the item has been received and inspectedWe have already provided a pre-paid return shipping label, so the customer can use this label to return the item
We will issue a second refund for the original shipping charges, so the full original payment will have been refundedThis refund will be posted within hours
As we originally stated in our first reply, there appears to have been some lost communication through email with this customerOur first documented attempt to contact the customer through email was December 22nd(we will provide a copy of this email as an attachment) Thankfully, the customer has provided evidence that his first reply to us was on Jan 8thThis matches what we said in our original replySo we have documented evidence showing that we attempted to contact the customer between Dec and Jan 8thThe correct tracking number we provided (USPS [redacted] ) shows that the item was shipped to the customer on January 12, just business days after the customer provided the information we had been requesting.Also, in our initial reply, we did admit to a clerical error that led to sending an incorrect tracking number to the customerThis incorrect tracking number did not change that fact that the product was shipped on January 12, to the correct address provided to the customerThat correct tracking number was given in the first reply, and again aboveThe address used to ship the product was: [redacted] Again, we will honor a full refund to the customer if he will ship the product back in unused conditionIf the customer has not yet received the product, he should contact customs or his local postal carrier, as we have verified the product was delivered to customs in his country.We have provided all the evidence to show we have never lied to this customer, and we have attempted to provide the highest quality service possibleWe do apologize for the clerical error that caused an incorrect tracking number to be sent, but we have corrected that mistakeThe product has been shipped to the correct address, and has been verified to have reached customs of his countryAnd we will honor a full refund once we have received the product backIf the customer is not happy with this offer, we would gladly accept binding arbitration with the Revdex.com to help resolve this issue.Stock Interiors
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I want to clearly define "full refund" as I do not trust this business at allBecause I know this is a dishonest opperation, run by dishonest people I wish to have the terms clearly definedIf by "full refund" they mean that I will recevie a 100% refund including shipping fees then I accept the offerIf my shipping fees will not be returned then I reject the offer Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
On 12/18/14, the customer placed his order with us over the phoneWhen we began the process of custom making the item, it was found that we needed one additional piece of information to determine the exact item to manufacture. We sent multiple emails to the customer between 12/22/and
1/8/15, and we did not receive answers to those emailsThe customer claims to have replied to some of our emails, but we did not get those repliesWe finally got the answer to our question on 1/8/Once we finally got the information we needed, the item was custom made exactly to the customer’s specification, and the item was shipped on 1/13/15, which was just business days later.The customer did give us an updated shipping address, and the item was shipped to the following address:*** ***
*** *** *** ***
*** ***
***
The tracking number that was provided to the customer was the incorrect tracking numberThis was a clerical mistake, but does not change the fact that the item was shipped on 1/13/15, and that the item was infact shipped to the correct address given by the customerThe correct tracking number is a USPS tracking number of ***The last update for this tracking number was it being processed by customs on 1/16/This can be seen at this link: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=***We will honor the customer’s request for a full refund if he would like to return the item to usIf the customer would package the item in unused condition and return it to us, we will be glad to issue a full refund once it has been received back, and inspected. Once this offer has been agreed on by the customer, we will provide return shipping details.*** ***Stock Interiors
We will issue a second refund for the original shipping charges, so the full original payment will have been refunded. This refund will be posted within 24 hours.
The customer ordered a headliner with this description "Ford Full Size Truck, Standard Cab '97-'99 Headliner Board F150 or F250 Light Duty; Material: A1955-Light Grey Headliner Fabric", and his comment on the order that he placed directly on our website says "1999 Ford f250 SuperDuty XLT,...
Regular Cab".
Clearly, a F250 Super Duty is not the same as a F250 Light Duty, and the customer ordered the wrong item. If he was told this would fit his truck, that is a mistake.
We have no way to know what was said to the customer before his order was placed, but we do know of the multiple phone calls after his order where the customer has cussed at us, made threats to us and has been down right rude to all of our employees.
As we had already offered the customer, we can waive all restocking fees and issue a full refund, once we get the item back and inspect it. We can issue the full refund if the item is in original condition.
Once the customer accepts this offer, we will issue the call tag to pickup the item.
[redacted], thank you very much for your help. I did receive the product last Friday, 6th. It looks like your interference finally got their attention to look for the right tracking number and luckily the tracking number was right this time. Last time I called them myself they didn't have a clue of where the product was. Still, I can't accept that a company that creates as many problems as they did and lacks responsibility on their customer service can have a A+ rating. I will fill a customer review hoping that they do get a better process for customers. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I want to clearly define "full refund" as I do not trust this business at all. Because I know this is a dishonest opperation, run by dishonest people I wish to have the terms clearly defined. If by "full refund" they mean that I will recevie a 100% refund including shipping fees then I accept the offer. If my shipping fees will not be returned then I reject the offer.
Regards,
[redacted]
As we originally stated in our first reply, there appears to have been some lost communication through email with this customer. Our first documented attempt to contact the customer through email was December 22nd. (we will provide a copy of this email as an attachment) Thankfully, the customer has provided evidence that his first reply to us was on Jan 8th. This matches what we said in our original reply. So we have documented evidence showing that we attempted to contact the customer between Dec 22 and Jan 8th. The correct tracking number we provided (USPS [redacted]) shows that the item was shipped to the customer on January 12, just 2 business days after the customer provided the information we had been requesting.Also, in our initial reply, we did admit to a clerical error that led to sending an incorrect tracking number to the customer. This incorrect tracking number did not change that fact that the product was shipped on January 12, to the correct address provided to the customer. That correct tracking number was given in the first reply, and again above. The address used to ship the product was:[redacted]
[redacted]Again, we will honor a full refund to the customer if he will ship the product back in unused condition. If the customer has not yet received the product, he should contact customs or his local postal carrier, as we have verified the product was delivered to customs in his country.We have provided all the evidence to show we have never lied to this customer, and we have attempted to provide the highest quality service possible. We do apologize for the clerical error that caused an incorrect tracking number to be sent, but we have corrected that mistake. The product has been shipped to the correct address, and has been verified to have reached customs of his country. And we will honor a full refund once we have received the product back. If the customer is not happy with this offer, we would gladly accept binding arbitration with the Revdex.com to help resolve this issue.Stock Interiors
Hello, As long as the product is returned in it's original condition we will give you a full refund. We had already stated that we would waive the fees in our first response. Just send the rubber mat back to the address I provided you with the RA number written on the outside of the box and we will inspect and refund you your money. Just let me know if you accept this solution? Thank you,[redacted]Stock Interiors
As was previously stated, once the item has been returned we will issue a full refund. This offer does include shipping, and 100% of the original payment. The refund will be issued as soon as the item has been received and inspected. We have already provided a pre-paid return shipping label, so the customer can use this label to return the item.
The customer has been refunded the full amount of the original order including the product and shipping. The amount of $175.35 has been refunded to his credit card.Stock Interiors
Hello,We only provide first quality products. We sell hundreds of these mats and very rarely have any issue with them. We are not a bait and switch company and our products are only first quality. We have heard from this customer twice. On the first occasion he called in saying the quality...
was not good and we requested pictures. Our manufacturer is very good to stand behind their product as long as we provide proof. We did not receive the pictures that were requested. The second time that we heard from the customer he stated he wanted return instructions and those were provided to the customer requesting that he send the product back and that we do charge a 25% restock fee. We would have been happy to waive the fees, however, without proof that there is an issue with this rubber mat our policy states that the customer is responsible for sending the product back. In this particular case, if the customer can ship the product back in original condition, we will make an exception and waive the restocking fee. We have already provided return instructions to the customer. Please let us know if this is acceptable? Thank you,[redacted]Stock Interiors
Hello,I am very sorry for this lack in communication. I have researched this and there seems to have been a glitch in our system that sends out the invoices and tracking information. We will get you a refund issued for you shipping in the amount of [redacted]Again, I am very sorry.Thank...
[redacted] , thank you very much for your helpI did receive the product last Friday, 6thIt looks like your interference finally got their attention to look for the right tracking number and luckily the tracking number was right this timeLast time I called them myself they didn't have a clue of where the product was Still, I can't accept that a company that creates as many problems as they did and lacks responsibility on their customer service can have a A+ ratingI will fill a customer review hoping that they do get a better process for customersThank you, [redacted] ***
As was previously stated, once the item has been returned we will issue a full refundThis offer does include shipping, and 100% of the original paymentThe refund will be issued as soon as the item has been received and inspectedWe have already provided a pre-paid return shipping label, so the customer can use this label to return the item
We will issue a second refund for the original shipping charges, so the full original payment will have been refundedThis refund will be posted within hours
As we originally stated in our first reply, there appears to have been some lost communication through email with this customerOur first documented attempt to contact the customer through email was December 22nd(we will provide a copy of this email as an attachment) Thankfully, the customer has provided evidence that his first reply to us was on Jan 8thThis matches what we said in our original replySo we have documented evidence showing that we attempted to contact the customer between Dec and Jan 8thThe correct tracking number we provided (USPS [redacted] ) shows that the item was shipped to the customer on January 12, just business days after the customer provided the information we had been requesting.Also, in our initial reply, we did admit to a clerical error that led to sending an incorrect tracking number to the customerThis incorrect tracking number did not change that fact that the product was shipped on January 12, to the correct address provided to the customerThat correct tracking number was given in the first reply, and again aboveThe address used to ship the product was: [redacted] Again, we will honor a full refund to the customer if he will ship the product back in unused conditionIf the customer has not yet received the product, he should contact customs or his local postal carrier, as we have verified the product was delivered to customs in his country.We have provided all the evidence to show we have never lied to this customer, and we have attempted to provide the highest quality service possibleWe do apologize for the clerical error that caused an incorrect tracking number to be sent, but we have corrected that mistakeThe product has been shipped to the correct address, and has been verified to have reached customs of his countryAnd we will honor a full refund once we have received the product backIf the customer is not happy with this offer, we would gladly accept binding arbitration with the Revdex.com to help resolve this issue.Stock Interiors
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I want to clearly define "full refund" as I do not trust this business at allBecause I know this is a dishonest opperation, run by dishonest people I wish to have the terms clearly definedIf by "full refund" they mean that I will recevie a 100% refund including shipping fees then I accept the offerIf my shipping fees will not be returned then I reject the offer Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
On 12/18/14, the customer placed his order with us over the phoneWhen we began the process of custom making the item, it was found that we needed one additional piece of information to determine the exact item to manufacture. We sent multiple emails to the customer between 12/22/and
1/8/15, and we did not receive answers to those emailsThe customer claims to have replied to some of our emails, but we did not get those repliesWe finally got the answer to our question on 1/8/Once we finally got the information we needed, the item was custom made exactly to the customer’s specification, and the item was shipped on 1/13/15, which was just business days later.The customer did give us an updated shipping address, and the item was shipped to the following address:*** ***
*** *** *** ***
*** ***
***
The tracking number that was provided to the customer was the incorrect tracking numberThis was a clerical mistake, but does not change the fact that the item was shipped on 1/13/15, and that the item was infact shipped to the correct address given by the customerThe correct tracking number is a USPS tracking number of ***The last update for this tracking number was it being processed by customs on 1/16/This can be seen at this link: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=***We will honor the customer’s request for a full refund if he would like to return the item to usIf the customer would package the item in unused condition and return it to us, we will be glad to issue a full refund once it has been received back, and inspected. Once this offer has been agreed on by the customer, we will provide return shipping details.*** ***Stock Interiors
We will issue a second refund for the original shipping charges, so the full original payment will have been refunded. This refund will be posted within 24 hours.
The customer ordered a headliner with this description "Ford Full Size Truck, Standard Cab '97-'99 Headliner Board F150 or F250 Light Duty; Material: A1955-Light Grey Headliner Fabric", and his comment on the order that he placed directly on our website says "1999 Ford f250 SuperDuty XLT,...
Regular Cab".
Clearly, a F250 Super Duty is not the same as a F250 Light Duty, and the customer ordered the wrong item. If he was told this would fit his truck, that is a mistake.
We have no way to know what was said to the customer before his order was placed, but we do know of the multiple phone calls after his order where the customer has cussed at us, made threats to us and has been down right rude to all of our employees.
As we had already offered the customer, we can waive all restocking fees and issue a full refund, once we get the item back and inspect it. We can issue the full refund if the item is in original condition.
Once the customer accepts this offer, we will issue the call tag to pickup the item.
[redacted], thank you very much for your help. I did receive the product last Friday, 6th. It looks like your interference finally got their attention to look for the right tracking number and luckily the tracking number was right this time. Last time I called them myself they didn't have a clue of where the product was. Still, I can't accept that a company that creates as many problems as they did and lacks responsibility on their customer service can have a A+ rating. I will fill a customer review hoping that they do get a better process for customers. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I want to clearly define "full refund" as I do not trust this business at all. Because I know this is a dishonest opperation, run by dishonest people I wish to have the terms clearly defined. If by "full refund" they mean that I will recevie a 100% refund including shipping fees then I accept the offer. If my shipping fees will not be returned then I reject the offer.
Regards,
[redacted]
As we originally stated in our first reply, there appears to have been some lost communication through email with this customer. Our first documented attempt to contact the customer through email was December 22nd. (we will provide a copy of this email as an attachment) Thankfully, the customer has provided evidence that his first reply to us was on Jan 8th. This matches what we said in our original reply. So we have documented evidence showing that we attempted to contact the customer between Dec 22 and Jan 8th. The correct tracking number we provided (USPS [redacted]) shows that the item was shipped to the customer on January 12, just 2 business days after the customer provided the information we had been requesting.Also, in our initial reply, we did admit to a clerical error that led to sending an incorrect tracking number to the customer. This incorrect tracking number did not change that fact that the product was shipped on January 12, to the correct address provided to the customer. That correct tracking number was given in the first reply, and again above. The address used to ship the product was:[redacted]
[redacted]Again, we will honor a full refund to the customer if he will ship the product back in unused condition. If the customer has not yet received the product, he should contact customs or his local postal carrier, as we have verified the product was delivered to customs in his country.We have provided all the evidence to show we have never lied to this customer, and we have attempted to provide the highest quality service possible. We do apologize for the clerical error that caused an incorrect tracking number to be sent, but we have corrected that mistake. The product has been shipped to the correct address, and has been verified to have reached customs of his country. And we will honor a full refund once we have received the product back. If the customer is not happy with this offer, we would gladly accept binding arbitration with the Revdex.com to help resolve this issue.Stock Interiors
Hello, As long as the product is returned in it's original condition we will give you a full refund. We had already stated that we would waive the fees in our first response. Just send the rubber mat back to the address I provided you with the RA number written on the outside of the box and we will inspect and refund you your money. Just let me know if you accept this solution? Thank you,[redacted]Stock Interiors
As was previously stated, once the item has been returned we will issue a full refund. This offer does include shipping, and 100% of the original payment. The refund will be issued as soon as the item has been received and inspected. We have already provided a pre-paid return shipping label, so the customer can use this label to return the item.
The customer has been refunded the full amount of the original order including the product and shipping. The amount of $175.35 has been refunded to his credit card.Stock Interiors
Hello,We only provide first quality products. We sell hundreds of these mats and very rarely have any issue with them. We are not a bait and switch company and our products are only first quality. We have heard from this customer twice. On the first occasion he called in saying the quality...
was not good and we requested pictures. Our manufacturer is very good to stand behind their product as long as we provide proof. We did not receive the pictures that were requested. The second time that we heard from the customer he stated he wanted return instructions and those were provided to the customer requesting that he send the product back and that we do charge a 25% restock fee. We would have been happy to waive the fees, however, without proof that there is an issue with this rubber mat our policy states that the customer is responsible for sending the product back. In this particular case, if the customer can ship the product back in original condition, we will make an exception and waive the restocking fee. We have already provided return instructions to the customer. Please let us know if this is acceptable? Thank you,[redacted]Stock Interiors
Cancel the complaint. Issue resolved.[redacted]
Hello,I am very sorry for this lack in communication. I have researched this and there seems to have been a glitch in our system that sends out the invoices and tracking information. We will get you a refund issued for you shipping in the amount of [redacted]Again, I am very sorry.Thank...
you,[redacted]Stock Interiors