Stockdale Service

Summary: If *** *** *** chooses this company for you, request a different oneLike several others, *** *** *** directed me hereOur air conditioning unit has been intermittently not cooling its air, and with the latest outage of cooling, we went ahead and called to get service*** from Stockdale contacted me and let me know to leave my unit off before they got here to prepareThe company came out in a timely manner and two young men (*** and another employee) were here to helpThey went and checked out the thermostat for a minute or two and then went to the outside unit where they spent approximately minutes examining the unitAfter that they checked out the attic for another minutes or soWhen they came back inside *** told me that they couldn't find anything wrong with it and that everything checked out okayHe said that I would want to call them again when the issue happened again and that I would want to leave the air conditioning on and not cooling so they could look at itThis was where the problems startedI was told specifically by this company to NOT leave the unit on, and I listenedTo know that I should have not listened to this to assist with actually making progress on this issue was frustratingLeaving an AC Unit on and not cooling for the ~3-days it takes for the company to come out after you call in is extremely costlyI told *** this, and he didn't really respond to the question at allAt that point, he literally started saying "That is $75, sign here."I began to ask *** a few questions about what I could do to make sure this wasn't happening in the future (we are about to go out of town and I don't want the AC running broken for a week), and the most he told me was "Call us when it happens and we can check it outEverything looks good and I can't fix what's not broken." Again, I understand that, but *** seemed to completely miss that I was just asking him for advice on how to handle this and what I should be watchingI wanted to make sure a thorough job was done, so I did ask *** about the things he checkedI explained also that it was frustrating to have to pay $for no progress whatsoever to be made, especially when some of the potential progress was halted by an instruction from the companyThese things appeared to make him frustrated and he started ignoring all questions I asked and just said "Just sign here"At the end of our interaction I started to say "I understand, but before I sign I want to..." but I didn't get to finish because *** said "Okay, you know what?" and then proceeded to tear the receipt, and storm out of my house and slam the door without getting a signature and without answering my questionsI called the main office (***) to tell her about the situation, and turns out *** had already talked to her and told her that I was not accepting that it was an intermittent problem and that I was "questioning his abilities"I was doing neither of these things, simply checking to make sure that I knew what to do with this issue so that I didn't have a costly electric bill, and trying to make sure that we had checked everything we could so that I was getting assistance with my service*** told me that "*** never gets this way, so something must have made him very frustrated" and basically spent the conversation implying that I must have been the one to make him do thisEven if that were the case, this is not something you make your customer feel*** spent the rest of the conversation insincerely/sarcastically apologizing to me and telling me to take up disputes with *** *** ***tl;dr: After making no progress on an AC issue with a service call, an employee (***) refused to answer questions about the service because he thought I was questioning his abilities, and literally tore the receipt without getting a signature and stormed out of the houseDo yourself a huge favor and do not use this company if you have any sort of choiceIf a Home Warranty company chooses this location for you, request a different company

I have American Home Shield. I had an older AC and for two years (very hot summers) I suffered through multiple calls at $75 each. I even paid one of the contractors a separate fee to "clean" the coils on the air handler. He said it was dirty. Still no better. Finally I met Jim Stockdale and he told me the truth. The 8 year old Carrier system that came with the house was just worn out. I bought a new Trane system from Jim and have been very pleased with it ever since. No more hot house and the electric bill went way down.

I have always found Jim and all his technicians to be very thorough and professional.

I have AHS and they have sent this company to my house twice. The first time they came they did a pretty good job but someone had already told me what the problem was with my a/c and I passed the information on to them. The second time they came out which was recently I was not impressed. They told me that it was a bad expansion valve on my two and a half old unit and stated they wouldn't deal with it since it was a Lennox warranty and they didn't deal with Lennox. They sent the call back to AHS who had to dispatch another company. The new company found it was actually a stuck txv on the outside unit which Stockdale could have fixed. I have been suffering for a week and a half in the Texas heat with small children in the house for an issue that should have been corrected by Stockdale. I would never use this company again!!!!!