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Stockett Tile and Granite Company

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Stockett Tile and Granite Company Reviews (3)

Stockett Tile & Granite Company was contracted by [redacted] and [redacted] on June 12, 2013 to fabricate and install slab material at the various locations (kitchen, powder bath, guest  bath, and master bath countertops – see attached item #1). The work, under contract, was completed and paid...

in full on July 8th, 2013.

On July 6th, [redacted] requested a quote from Stockett Tile & Granite Company to provide and install marble tile and slab for their master bath tub deck (see attached item #2). Stockett Tile & Granite Company was never contracted to provide tile and/or slab for [redacted] and [redacted]’s master tub deck.

It has come to our attention that [redacted] Stockett picked up, paid, delivered and received payment directly from the [redacted]s for the 18x18 marble tiles on July 9th, 2013; this transaction did not go through Stockett Tile & Granite Company (see attached item #3).

[redacted] has shared with us that he simply did this as a favor for the [redacted]s. Stockett Tile & Granite Company will typically only provide quotes for tile and installation. In this case, [redacted] and [redacted] had their own tile installer.

Out of respect for [redacted] and [redacted], Stockett Tile & Granite Company will take back the extra tile that was of a completely different style and not needed for the job and refund the cost of those materials (please provide that amount). Stockett Tile & Granite Company values the business of [redacted] and [redacted] and apologizes for the misunderstanding.

I sincerely hope this complaint does not appear on record with the Revdex.com as Stockett Tile & Granite Company was never contracted to provide the tile material…I believe [redacted] had the best of intentions.

Respectfully,

 [redacted]

Dear [redacted], In response to your message received 7/17/14; Please pick a day and time that [redacted] can stop by to pick up the extra 10 tiles and refund the requested $350.00.Respectfully,[redacted]

Dear [redacted],

I appreciate your response to refund the amount for the extra tiles. That was all I ever wanted from the beginning. Originally [redacted] had planned to pick up the extra tile on 10/18, but then rescheduled on 10/22, 10/29, and then on 11/11 emailed me that I had waited too long. We paid $703.95 for 20 18x18 tiles. I would appreciate a refund of $350.00 for the ten extra tiles.

Thank you for your attention to this matter. We were very pleased with our experience and service from Stockett Tile and Granite Company outside of this situation.

Sincerely,

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Address: 24413 N 19th Ave, Phoenix, Arizona, United States, 85085-1844

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