Stockner's Nursery

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Revdex.com spoke with *** from the company and she stated that one of the employees called the consumer in July for an outstanding balance from April and also that they had updated his address information in their files*** said the consumer got upset and cursed at the employee and then hung up
Their employee called the consumer back and left a voice mailThe next day, *** said they received the $payment from the consumer with a note telling them it was their last payment they would received*** suggested for the plant work to be completed, the consumer would need to contact *** *** at *** or to call the office

I have attached information regarding the complaint from one of our grounds customers for "contract disputes"#222222" />
After further investigation, this is what I have surmised:Revdex.com 1: The contract to which the homeowner is speaking which states that we have the right to cancel the contract with day written noticeIt also states we reserve the right to increase the rates so long as it isn't within days of the contract's expiration/renewal.A phone call was made to *** *** by *** *** stating, upon evaluation of his contract, we would be increasing his rates.*** *** says he will think it over.(Obviously this conversation was more than these two sentencesI was not witness to the conversation, but this is the basis that I have gathered about the complaint. I am not quoting anyone.) Momentarily after the phone call, *** *** sends the email(Revdex.com 2) Once *** receives the email, he then sends a cancellation letter confirming *** *** has chosen to terminate his contract(Revdex.com 3)Information I can give you based on our policies and procedures:In discussing the rate increase *** was trying to renegotiate the current contract.*** should have told *** *** that we would be sending him a day cancellation notice (and the reasons why if his intention was to renegotiate the terms - which it appears to be).The day notice should have gone out certified mail or per the contract terms.Then *** should have notified *** *** of what the new contract terms and pricing would be if he would like to enter into a new contract agreement.*** *** also did not provide days written notice via certified mail or per the contract terms; he emailed and stated he was cancelling effective immediately which would be the same type of "breach of contract" he is claiming we did.Corrective Action:Since this incident, I have spoken with *** at great lengths about his responsibility in dealing with contract terminations and renegotiations so he can be successful with it in the future.He now has a standard cancellation letter to send out to any contracted client that only states we are cancelling the contract.When evaluating the contracts, he knows that he cannot change the current contract without cancelling and starting a new one.He is to send the cancellation ONLY, and then he can follow up with a phone call or written communication stating the new opportunity for services rendered.If they take the new contract, great; if they don't, we move on.My personal assessment? (which means nothing in this) We can't pick up the phone and talk to anyone anymore. We are not allowed to have a relationship with our customers other than paper and email. We are penalized for evaluating our clients and auditing our files - although, *** did not follow the protocol.Our company is in a state of change and we have to evaluate our processes and procedures constantly to make sure we stay ahead of and survive "trigger happy" customersSales people thrive on the relationships they can build with people and the network they can build for themselves*** has been told he can't just pick up the phone and have a conversation with a homeowner about their contract anymore - it apparently is socially unacceptable and unacceptable in the business world as well.If you need further information or would like to discuss the claim further, I can be reached at ***.Regards,
*** ** ***Stockner's
*** *** *** ***
*** *** **
*** ** ***Office: ***Mobile: ***Fax: ***www.Stockners.com

Revdex.com spoke with a representative from the business who stated that he had been unaware of the issue, but has been working directly with the customer to get the situation resolvedThe accounts manager is meeting with the customer tomorrow to go over remaining issues

The company I work for uses Stockners for lawn services and landscapingOn June 19th after landscaping was completed I returned to my vehical to find weedeater makes from the front door to the rear bumper completely down the entire side after parking next to the grassEven worse the vehical had been completely repainted only days prior.The member of management I spoke to was far from helpful and refuses to resolve the issueThis is only one of many accidents at our location and I would strongly suggest never using this company and keep your vehical as for away from there workers as possible

This is to inform you that
stockners has responded and satisfactorily resolved. Please close out complaint. Thank you for your assistance. This would not have been resolved without your intervention

[A default letter is provided here
which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***