Stockton Auto Glass

Review: Bought my car into the shop to replace the windshield on August 8, 2015. Everything went good until I went back to pick up my car. Someone ran my tires over a puddle of broken glass and never bother to clean it up (takes a minute to clean) and it was all over my tires, but Of course its not their car! During my transaction, I told the staff what I saw and that they will be liable for my tires, he was very calm and said yes... When I got outside, I took some photos of the glass by my car and the glass on my tires and was going to leave until one of the guy (white guy wearing eye glasses) came out trying to clean the glass and seems angry because I took pictures... He was trying to start an argument and stated unnecessary comments towards me: example: why in the rush?, it's not going to do anything to your tires, etc...) Until I finally told him, can I leave without you blocking me and are you trying to be smart with me... Finally got out of there. Fast service but they need to improve on how they care for other people vehicles. I would like to get a call from the owner on how they will improve to prevent this from happening to anyone else and will they be responsible for my tires?Desired Settlement: I would like the owner to call me to discuss about the situation and how to prevent this from happening again in the future. I would go back there for the fast service but the guy didn't need to come outside to start problem with me, so unnecessary to stated such comments, when I was very calm and professional toward the staff. I feel like he didn't need to come out and get pissed because I took photos. I need proof don't I? I will also by expressing my experience to AAA.

Business

Response:

Company states: We had responded a review that the customer made and received a "thank you" and assumed this was the contact they were requesting.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

Saturday customer came in to pick up her Honda Pilot. I was on the phone & over heard her telling Jonathan there was glass in her tires from a pile of glass we backed her car over. She let him know that we would be responsible if any damage came to her tires. After my call I went out to sweep up glass & saw customer taking pictures of her tires & glass. I assured her that we would take responsibility for any damage however it was highly unlikely due to the nature of the tempered glass. I said I would sweep it up before she would run over it again when leaving. She said she was in a hurry & I stated you have time to complaint & take pictures but not for me to sweep it up? She then jumped all over me for having attitude with her & said she would be sure to post this on social media. I was taken back by her comments & began sweeping the glass while she was still standing outside of her car. Probably 30 seconds. As soon as she got in her car I stood back for her to leave having swept up most of the glass & waiting for her to leave getting the remainder. She sat there for a ten seconds & I stepped back further motioning her the coast was clear before she drove away.[redacted]