Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I have been vacation since April 16, 2016, on later, I returned today 5-17-While on vacation I received call from Mr [redacted] from Stockton Dodge Mrgon my voicemail May 2, I would be paid for restocking fee parts, when I return call 5-5-Mr [redacted] told me he would pay me $plus, I told Mr [redacted] I was on vacation and when I return, which was suppose to be that Mon May 9,I talk to Ms [redacted] from StockDodge and on Mr [redacted] answer machine I told him I was in ?Texas and he told me he'll pay me for restocking fees for parts I had paid $125.00, for my car that was not fixed but I had to have my car towed to my home, [redacted] down engine not runable, /i was told of prices for car to be fixed labor/parts out the door, you have my letterI argued from the pricesI, Mr [redacted] was who I was given prices fromOn my receipt of my car not itemized given to meMy is not runable condition, Ipaid $May 11, 2016, supposedly for parts/laborI am being given $plus for parts restockingI talk to Revdex.com, Ms [redacted] , 5-18-I was informed to write to Revdex.com of my complaint was assigned ID to meMy complaint was against Stockton Dodge IncIam going to accept my pay $plus from Stockton Dodge Inc.From [redacted] I have been vacation since April 16, 2016, on later, I returned today 5-17-While on vacation I received call from Mr [redacted] from Stockton Dodge Mrgon my voicemail May 2, I would be paid for restocking fee parts, when I return call 5-5-Mr [redacted] told me he would pay me $plus, I told Mr [redacted] I was on vacation and when I return, which was suppose to be that Mon May 9,I talk to Ms [redacted] from StockDodge and on Mr [redacted] answer machine I told him I was in ?Texas and he told me he'll pay me for restocking fees for parts I had paid $125.00, for my car that was not fixed but I had to have my car towed to my home, [redacted] down engine not runable, /i was told of prices for car to be fixed labor/parts out the door, you have my letterI argued from the pricesI, Mr Bill Bray was who I was given prices fromOn my receipt of my car not itemized given to meMy is not runable condition, Ipaid $May 11, 2016, supposedly for parts/laborI am being given $plus for parts restockingI talk to Revdex.com, Ms Andrella-Jones-Thomas, 5-18-I was informed to write to Revdex.com of my complaint was assigned ID to meMy complaint was against Stockton Dodge IncIam going to accept my pay $plus from Stockton Dodge Inc.FromBarbara FreemanI have been vacation since April 16, 2016, on later, I returned today 5-17-While on vacation I received call from Mr [redacted] from Stockton Dodge Mrgon my voicemail May 2, I would be paid for restocking fee parts, when I return call 5-5-Mr [redacted] told me he would pay me $plus, I told Mr [redacted] I was on vacation and when I return, which was suppose to be that Mon May 9,I talk to Ms [redacted] from StockDodge and on Mr [redacted] answer machine I told him I was in ?Texas and he told me he'll pay me for restocking fees for parts I had paid $125.00, for my car that was not fixed but I had to have my car towed to my home, [redacted] down engine not runable, /i was told of prices for car to be fixed labor/parts out the door, you have my letterI argued from the pricesI, Mr Bill Bray was who I was given prices fromOn my receipt of my car not itemized given to meMy is not runable condition, Ipaid $May 11, 2016, supposedly for parts/laborI am being given $plus for parts restockingI talk to Revdex.com, Ms Andrella-Jones-Thomas, 5-18-I was informed to write to Revdex.com of my complaint was assigned ID to meMy complaint was against Stockton Dodge IncIam going to accept my pay $plus from Stockton Dodge Inc.FromBarbara Freeman
In response to the letter sent on Aug24, we did review the statement and they said we were to trade in our loan to secure another loan, we were under the impression that meant trade in one loan for the car (Dodge Dart) loanWe did not think we we were going to have to pay off two loansHow can we have to pay on a loan of a car we do not even havePlus, they took that first car to re-sell we honestly thought we were paying for one loan on one carSo now we windup paying 45,dollars for a 18,dollar carTHis just doesn't seem right or justPlease check to see if this is even legal to do to usMy husband even asked the loan officer why we had to pay so much and she said, that's the price with all the interest & taxes plus the money for the fiat, yet got nothing for the fiat
To whom it may concern:The above mentioned complaint is a result of many repair attempts made to correct an issue that was created by the lack of proper maintenance and the improper use of the vehicle in questionAs outlined in the truck's owners manual, prolonged idle time is to be avoided as it may cause engine damageWith the assistance of the FCA (Fiat Chrysler Automobiles) engineering department, it was determined that the customers engine has over 225,miles of use with only 41,approximately of actual miles placed on the truckthe EGR cleaning was an attempt to clean out the excessive soot from the exhaust system in hopes of correcting the issueThe customer was advised at that time that the operating conditions the truck was being placed in on a regular basis was causing the concerns in which he was bringing it in for and that this continued practice will result in additional failuresI agree there were multiple visitsThe final repair regarding the black smoke included the removal of the exhaust system another cleaning and the replacement of the CAT converter and DPF filterThis repair was also presented to the customer as a goodwill gesture because of the multiple trucks that were owned and the new truck that he said his company had purchasedThe final repair was covered by FCA and totaled over $When the circumstances were presented to FCA Customer relations after his complaint to that department, FCA also declined to refund his money spent on the initial clean outThe customer was given more than he was entitled to and could have been charged for all of the repairs due to lack of maintenance and/or abuse to the vehicleIt is unfortunate that the lack of understanding of the operating system or design of his vehicle has led to this type of actionWe were reluctant in refusing service to the customer but decided it would be in the best interest of the customer as well as the dealership to end our professional relationship after the continued verbal abuse and the threats of lawsuits were expressed by the customer Tell us why here
We have fully refunded Mr [redacted] all of his money as he requested per our phone conversation with him 2/21/The refund check was mailed to Mr***'s [redacted] account 2/23/and posted 2/25/Thank you
I am rejecting this response because: I've had problems since I purchased the vehicle June and have less then 18,miles while under warranty nothing was done now that my warranty had expired June I have been frustrated, depressed, and angry because at every Chrysler dealership that I have taken or towed in the problem was never addressed or found I can explain more when I talk to an attorneySee attached documents (1) I wad charged for labor etc (2) battery should haven been covered under warranty witch expired June (3) almost 4yrs dealing with the problems I can explain more when I talk to an attorney, and fax all documents to support my claim Thank You [redacted] ***
To whom it may concern: The vehicle in question was towed in on March at approximately 4:00pmA repair order was generated and printed at 4:12pmIt was identified at that time of having an open service recall (R25, driver side airbag)This was added to the repair order along with initial concern of the vehicle having a no start problemThe vehicle was inspected the following dayIt was determined that what appeared to be a valve seat had dropped into the # cylinderA bore scope (camera) was used to identify that there was coolant and what appeared to be a small piece of metal inside the engine cylinderA leak down test was performed on the opposite side and revealed approximately 50% leakage on the other cylinder head across all cylindersThe [redacted] informed Mrs [redacted] that the vehicle would definitely need one cylinder head, and possibly both but would not know until the cylinder heads were removed, sent to a machine shop for further inspectionThe technician removed the driver side cylinder head first, where it was found to have the dropped valve seatUpon removal, the technician found that the piece of metal had been stuck inside and the piston itself and the bottom of the cylinder head had been damagedAt that time the technician stopped, informed the [redacted] and after compiling a complete estimate the customer was informed of the additional damage and recommended an engine replacement as per standard procedure due to the damage foundThe customer came into the dealership with another gentleman questioning the repairthey both were shown the damage that the broken part had done, the estimate was given in personthe customer declined any additional repairs and also declined the engine being put back together(The customer elected to remove vehicle from service as is)At the time of pick up, the customer was charged the initial diagnosis and removal of the cylinder head at a reduced labor rate and was charged for a restocking fee of the special order parts that were authorized priorWhile the vehicle was in our position, the technician did complete the R(driver air bag) recallThe other item that the customer is referring to is a warranty extension on the fuel tankThis warranty extension is for unlimited miles or time outlined in a letter sent to the customer by FCAThe fuel tank is not to be replaced unless the vehicle meets a certain drivability concernThere is no way to verify if the vehicle meets this criteria with out the vehicle in operating conditionShould the customer have the engine replaced by another dealership or repair facility and at that time if vehicle exhibits the outlined drivability concern, any [redacted] dealership can perform the repair as outlined in the warranty extension(fuel tank replacement.)Stockton Dodge Chrysler Jeep Ram is willing to refund the restocking fee for the special order partsThe customer will have to authorize and pay for the repair in its entirety at their expense
We here at Stockton Dodge are sorry that your overall satisfaction with your vehicle is not what you expected, but the diagnosis information that was retrieved or tests performed were completed with the assistance of the FCA engineering and Technician assistance centerThese guidelines are set forth with the input of Cummins motors as wellAll of the information that was retrieved was then sent either electronically or verbal with above stated departments and diagnosis was agreed upon with those engineers or technical assistance personnelThe outcome did not come out in the customers favor and the dealership had to be the one to deliver the bad newsAt no point was any information falsified or fabricated to skew any resultAgain, we here at the dealership are sorry for the results but the outcome will not change and will be sticking by the direction of FCAAny further action or debate on this issue should be taken up with the manufacturer of the vehicle and their Customer Relations DepartmentI also encourage the customer to read his/her owners manual as it explains the damage that can be done when operating the truck in the manner in which it has been placed in on a regular basis
I'm not the most tech savvy person I hope you received the attachmentsThe Sales agreement is long in length this is why the three attachmentsThank you
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I have been vacation since April 16, 2016, on later, I returned today 5-17-While on vacation I received call from Mr [redacted] from Stockton Dodge Mrgon my voicemail May 2, I would be paid for restocking fee parts, when I return call 5-5-Mr [redacted] told me he would pay me $plus, I told Mr [redacted] I was on vacation and when I return, which was suppose to be that Mon May 9,I talk to Ms [redacted] from StockDodge and on Mr [redacted] answer machine I told him I was in ?Texas and he told me he'll pay me for restocking fees for parts I had paid $125.00, for my car that was not fixed but I had to have my car towed to my home, [redacted] down engine not runable, /i was told of prices for car to be fixed labor/parts out the door, you have my letterI argued from the pricesI, Mr [redacted] was who I was given prices fromOn my receipt of my car not itemized given to meMy is not runable condition, Ipaid $May 11, 2016, supposedly for parts/laborI am being given $plus for parts restockingI talk to Revdex.com, Ms [redacted] , 5-18-I was informed to write to Revdex.com of my complaint was assigned ID to meMy complaint was against Stockton Dodge IncIam going to accept my pay $plus from Stockton Dodge Inc.From [redacted] I have been vacation since April 16, 2016, on later, I returned today 5-17-While on vacation I received call from Mr [redacted] from Stockton Dodge Mrgon my voicemail May 2, I would be paid for restocking fee parts, when I return call 5-5-Mr [redacted] told me he would pay me $plus, I told Mr [redacted] I was on vacation and when I return, which was suppose to be that Mon May 9,I talk to Ms [redacted] from StockDodge and on Mr [redacted] answer machine I told him I was in ?Texas and he told me he'll pay me for restocking fees for parts I had paid $125.00, for my car that was not fixed but I had to have my car towed to my home, [redacted] down engine not runable, /i was told of prices for car to be fixed labor/parts out the door, you have my letterI argued from the pricesI, Mr Bill Bray was who I was given prices fromOn my receipt of my car not itemized given to meMy is not runable condition, Ipaid $May 11, 2016, supposedly for parts/laborI am being given $plus for parts restockingI talk to Revdex.com, Ms Andrella-Jones-Thomas, 5-18-I was informed to write to Revdex.com of my complaint was assigned ID to meMy complaint was against Stockton Dodge IncIam going to accept my pay $plus from Stockton Dodge Inc.FromBarbara FreemanI have been vacation since April 16, 2016, on later, I returned today 5-17-While on vacation I received call from Mr [redacted] from Stockton Dodge Mrgon my voicemail May 2, I would be paid for restocking fee parts, when I return call 5-5-Mr [redacted] told me he would pay me $plus, I told Mr [redacted] I was on vacation and when I return, which was suppose to be that Mon May 9,I talk to Ms [redacted] from StockDodge and on Mr [redacted] answer machine I told him I was in ?Texas and he told me he'll pay me for restocking fees for parts I had paid $125.00, for my car that was not fixed but I had to have my car towed to my home, [redacted] down engine not runable, /i was told of prices for car to be fixed labor/parts out the door, you have my letterI argued from the pricesI, Mr Bill Bray was who I was given prices fromOn my receipt of my car not itemized given to meMy is not runable condition, Ipaid $May 11, 2016, supposedly for parts/laborI am being given $plus for parts restockingI talk to Revdex.com, Ms Andrella-Jones-Thomas, 5-18-I was informed to write to Revdex.com of my complaint was assigned ID to meMy complaint was against Stockton Dodge IncIam going to accept my pay $plus from Stockton Dodge Inc.FromBarbara Freeman
In response to the letter sent on Aug24, we did review the statement and they said we were to trade in our loan to secure another loan, we were under the impression that meant trade in one loan for the car (Dodge Dart) loanWe did not think we we were going to have to pay off two loansHow can we have to pay on a loan of a car we do not even havePlus, they took that first car to re-sell we honestly thought we were paying for one loan on one carSo now we windup paying 45,dollars for a 18,dollar carTHis just doesn't seem right or justPlease check to see if this is even legal to do to usMy husband even asked the loan officer why we had to pay so much and she said, that's the price with all the interest & taxes plus the money for the fiat, yet got nothing for the fiat
To whom it may concern:The above mentioned complaint is a result of many repair attempts made to correct an issue that was created by the lack of proper maintenance and the improper use of the vehicle in questionAs outlined in the truck's owners manual, prolonged idle time is to be avoided as it may cause engine damageWith the assistance of the FCA (Fiat Chrysler Automobiles) engineering department, it was determined that the customers engine has over 225,miles of use with only 41,approximately of actual miles placed on the truckthe EGR cleaning was an attempt to clean out the excessive soot from the exhaust system in hopes of correcting the issueThe customer was advised at that time that the operating conditions the truck was being placed in on a regular basis was causing the concerns in which he was bringing it in for and that this continued practice will result in additional failuresI agree there were multiple visitsThe final repair regarding the black smoke included the removal of the exhaust system another cleaning and the replacement of the CAT converter and DPF filterThis repair was also presented to the customer as a goodwill gesture because of the multiple trucks that were owned and the new truck that he said his company had purchasedThe final repair was covered by FCA and totaled over $When the circumstances were presented to FCA Customer relations after his complaint to that department, FCA also declined to refund his money spent on the initial clean outThe customer was given more than he was entitled to and could have been charged for all of the repairs due to lack of maintenance and/or abuse to the vehicleIt is unfortunate that the lack of understanding of the operating system or design of his vehicle has led to this type of actionWe were reluctant in refusing service to the customer but decided it would be in the best interest of the customer as well as the dealership to end our professional relationship after the continued verbal abuse and the threats of lawsuits were expressed by the customer Tell us why here
We have fully refunded Mr [redacted] all of his money as he requested per our phone conversation with him 2/21/The refund check was mailed to Mr***'s [redacted] account 2/23/and posted 2/25/Thank you
I am rejecting this response because: I've had problems since I purchased the vehicle June and have less then 18,miles while under warranty nothing was done now that my warranty had expired June I have been frustrated, depressed, and angry because at every Chrysler dealership that I have taken or towed in the problem was never addressed or found I can explain more when I talk to an attorneySee attached documents (1) I wad charged for labor etc (2) battery should haven been covered under warranty witch expired June (3) almost 4yrs dealing with the problems I can explain more when I talk to an attorney, and fax all documents to support my claim Thank You [redacted] ***
Miscommunication on our advisor and former service managerAdvisor [redacted] is taking care of the customer now
To whom it may concern: The vehicle in question was towed in on March at approximately 4:00pmA repair order was generated and printed at 4:12pmIt was identified at that time of having an open service recall (R25, driver side airbag)This was added to the repair order along with initial concern of the vehicle having a no start problemThe vehicle was inspected the following dayIt was determined that what appeared to be a valve seat had dropped into the # cylinderA bore scope (camera) was used to identify that there was coolant and what appeared to be a small piece of metal inside the engine cylinderA leak down test was performed on the opposite side and revealed approximately 50% leakage on the other cylinder head across all cylindersThe [redacted] informed Mrs [redacted] that the vehicle would definitely need one cylinder head, and possibly both but would not know until the cylinder heads were removed, sent to a machine shop for further inspectionThe technician removed the driver side cylinder head first, where it was found to have the dropped valve seatUpon removal, the technician found that the piece of metal had been stuck inside and the piston itself and the bottom of the cylinder head had been damagedAt that time the technician stopped, informed the [redacted] and after compiling a complete estimate the customer was informed of the additional damage and recommended an engine replacement as per standard procedure due to the damage foundThe customer came into the dealership with another gentleman questioning the repairthey both were shown the damage that the broken part had done, the estimate was given in personthe customer declined any additional repairs and also declined the engine being put back together(The customer elected to remove vehicle from service as is)At the time of pick up, the customer was charged the initial diagnosis and removal of the cylinder head at a reduced labor rate and was charged for a restocking fee of the special order parts that were authorized priorWhile the vehicle was in our position, the technician did complete the R(driver air bag) recallThe other item that the customer is referring to is a warranty extension on the fuel tankThis warranty extension is for unlimited miles or time outlined in a letter sent to the customer by FCAThe fuel tank is not to be replaced unless the vehicle meets a certain drivability concernThere is no way to verify if the vehicle meets this criteria with out the vehicle in operating conditionShould the customer have the engine replaced by another dealership or repair facility and at that time if vehicle exhibits the outlined drivability concern, any [redacted] dealership can perform the repair as outlined in the warranty extension(fuel tank replacement.)Stockton Dodge Chrysler Jeep Ram is willing to refund the restocking fee for the special order partsThe customer will have to authorize and pay for the repair in its entirety at their expense
We have resolved this issue with the client
We here at Stockton Dodge are sorry that your overall satisfaction with your vehicle is not what you expected, but the diagnosis information that was retrieved or tests performed were completed with the assistance of the FCA engineering and Technician assistance centerThese guidelines are set forth with the input of Cummins motors as wellAll of the information that was retrieved was then sent either electronically or verbal with above stated departments and diagnosis was agreed upon with those engineers or technical assistance personnelThe outcome did not come out in the customers favor and the dealership had to be the one to deliver the bad newsAt no point was any information falsified or fabricated to skew any resultAgain, we here at the dealership are sorry for the results but the outcome will not change and will be sticking by the direction of FCAAny further action or debate on this issue should be taken up with the manufacturer of the vehicle and their Customer Relations DepartmentI also encourage the customer to read his/her owners manual as it explains the damage that can be done when operating the truck in the manner in which it has been placed in on a regular basis