Stockton Honda

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I have talked to my Service Mgr. to call Mrs. [redacted] and offer a one time Goodwill Gesture to Repair the 2 Remaining Tumbler Issues.  Thank You, [redacted]General Manager

In Response to customer #331359 We will be issuing a full refund to the customer for the work done.

To whom it may concern,
This matter has been addressed back in November 2015. Customer was refunded 497.50 on check # [redacted] on 11.11.15. Customer has been made happy with resolution.
Thank you
 
[redacted]

Review: I took my Honda Accord (black) to the Dealer for a Detail on 5/31/13. They damaged the paint of my vehicle.

Stockton Honda had a Detail Special which expired on 5/31/13. So, I went to the Dealer on 5/31 and told them that I wanted to get a detail done on my Honda Accord(Chrystal black). I was told that they were not going to be able to do it Friday because the person that does the detail was hone. So, he suggest to leave my car at the dealer shop and pick up Saturday afternoon. He said I was going to receive a call from them to let me know when my car was ready for pick up. So, I went Saturday between 3-4 pm to pick up my car. I inspected my car and it look ok. When I got home I seen my car with several swirl marks on the hood and on the passenger side that were never there. I was really disappointed on the job they did. The reason I didn't take it back was because I didn't have time, I had a busy schedule. Two weeks later I received a phone call from someone from Honda. He asked me a few questions about the service done on my car. So, I told him that I was really disappointed. What I did not like at all was the fact that they just gave me the keys and did not tell me what was done to my car. A week later a lady from Honda called and said to me: I was told that you were not happy with the work done to your vehicle. Would you like to bring it back so that they can fix it? I said yes. I scheduled an appointment for 1:00 pm. I had to leave my job early to ho back to Honda for the second time. So, I took my car back to Honda on 6/20/13. The detail job was done within 2 hrs. When I went out and did a walk around on my car I seem even more swirl marks that were not on there before. So, I told [redacted] look all this swirl marks on the hood and on the sides. He said for that you have to take your car into a body shop. I was concern because those swirl marks where not there. Also, the front bumper and the side mirrors had bug stains, this tells me that they did not do a complete detail on the car. So, I told him and he sent a guy to remove the stains. I told the guy who works at the shop about the swirl marks and he said is because someone else with no experience did it because that guy who normally does it had already left home. I was like Really? I felt even more disappointed. The next morning I seen my car all bad, swirl marks all over the car and still visible. So, I called back [redacted] and told him that my car was not like that when I first took it the dealer. He said well come down to the dealer so you can speak with the manager. So I did, I asked my boss for permission to leave early for the second time. As I walked in everyone was looking at me weird and were whispering at each other and looking at me, which made me feel really uncomfortable. I consider that rude and unprofessional. Customers should be treated with respect and with provide the best customer service. Finally, I spoke with [redacted] Service Mgr. He introduced himself and asked me what the issue was with my vehicle. I told him about the swirl marks. The car was parked in the shade so you couldn't really see them and so I moved the care to the sun. I told him that my car was never like this when I first brought it for the detail and that they damaged the paint of my car. I told him that this was my third time back to the dealer and that its just a waste of time and money. He said don't worry we will take care of it and will send it to a body shop and we will pay for all expenses. Also, he told [redacted] to provide me with a rental car. So, I went back Monday 6/24/13 to drop off my car . then someone from Enterprise came to pick up. I was asked for a $50.00 deposit. When I returned the vehicle I was only reimbursed $6.70. I called Enterprises and they said that there was no response from Honda saying they were going to pay for the rental car. Also, that there was no purchase order created for the rental. So I called Honda and asked to speak with [redacted] in regards of the swirl marks that are still visible and also in regards of the purchase order for the rental. No call back. Desired Settlement: I want Honda to take my car to a professional body shop to remove all swirl marks or a brand new paint job. Also, they need to reimburse me for the rental because [redacted]-Service Mgr. said they would take care of all expenses.

Business

Response:

Initial Business Response

Contact Email: [redacted]@stocktonhonda.com

My name is [redacted] the General Manager of Stockton Honda,

First let me apologize for the Inconvenience that this has caused for you.

I have been already been in touch with [redacted] to Have this Resolved for you and to Make this Right.

We will have the Vehicle sent out again to another Detail Center and have the Swirls looked at again. We will do are best to have this corrected.

I will also have you reimbursed for the Rental Deposit. I will have My Manager look into this for you also.

Again really sorry about everything and look forward to having this resolved for you.

Thanks

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

I will appreciate it.

Thank you in advance,

Final Business Response

We will make sure these things are taken care of ASAP.

Stockton Honda makes deals and promises on the phone but changes the deal once you arrive in person. The guy who made the deal and promise it would be the same if I came in, just happened to be busy when I arrived. It was down hill from there! The sales manager did everything he could to NOT make good on the deal. I would NEVER recommend anyone buy anything from Stockton Honda. So very unprofessional!!!!

Review: Stockton Honda Service Department had agreed to refund repair in the amount of $497.50 made on damages of rear bumper but never paid as promised. Had vehicle service at the dealer on September 12 to 19 for defective seat belt issue and rear bumper was damaged by another vehicle while it was being service on the dealer premises. Dealer had the bumper repaired but the paints shows defect; orange peeled and discolored in some area that was painted. Dealer had informed me to take it home to Fresno, CA., and have it repair at any shop to my satisfaction and costs will be refunded/reimburse. Had the vehicle repaired in Fresno as told and provided receipt for refund request from Dealer on September 24, 2015 and to this date have given the run around by Sales Manager, [redacted] and Service Department Manager, [redacted]. Had spoken by phone with them several times and they states that they are working on it. Questions, Does it takes two months to cut a check or are they back tracking on their promise to pay?Desired Settlement: Pay the 497.50 as agreed as soon as possible or otherwise, customer will take legal action and will proceed with Small Claim process with the court.

Business

Response:

To whom it may concern,

This matter has been addressed back in November 2015. Customer was refunded 497.50 on check # [redacted] on 11.11.15. Customer has been made happy with resolution.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I was purchasing a new car, and made it a point that if we didn't came to an agreement I was able to take my report with me. He said yes, didn't happen

I went to the Honda dealership, considering purchasing a car.I was very honest about my past credit history and made it a point I didnt want my credit pull if we could avoid and If we did pull it and we did'nt come to an agreement could I take the report with me since I needed to purchase a car. The car sale person said of course. We went back and forth negotiating. The sale rep. came back with his supervisor and we negotiated again and still didnt come to an agreement. I then asked if I could take my credit report and think about it and the supervisor said no. Then I mention that the sale rep. had said I could. The supervison was upset and pulled the portion where my credit score is and said that is all you can take. One of the other sale rep. that was present when I asked about taking my report was there and I turn to her to comfirm the deal. The lady sale rep. asked the supervisor if they couldnt do that and the supervisor didnt even look at her or responded. I felt very cheated because I made it a point since the begining. I also felt like since he was a supervison didnt respond to the female rep. and was not taking my concern in consideration that he had a problem with females. This is a time sencetive issue since I really need to purchase a car. I hope you can help me with this. Desired Settlement: I would like my full credit report they pulled because I need to purchase a car and should not have to keep pulling it if they agree to it.

Business

Response:

Business' Initial Response

In response to Mrs. [redacted] Concern about not being able to receive a copy of her Credit report.

First I would like to Apologize for the way we did not Fully explain that we can not give her a copy of her Credit report due to Policies from the Bureau and our Company.

After talking to the Employees involved they should have let her know all we provide is the Score of Credit not any More due to Policies.

We could have done a Much better job of explaining the Process.

I again would like to Apologize for the Misunderstanding.

Thanks again

General Manager

Stockton Honda

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Hello, I would like to tell you of my experience at your business. When I first arrived I was greeted by the female sale rep. that showed me the 2013 EX Pilot. The female sale rep. asked her co-worker, a male sale rep. for assistance since she was new to the job. We went on a test drive and on our return I sat down with the male sale rep. He gave me the price of the truck and wanted to start the negotiation. I notice the price was higher from what I noted on my note pad. We went back and forth with the discussion until we decided to walk outside to look at the prices; the female sale rep. also came with us. Both sale representative realized I was correct since there were two 2013 EX Pilot vehicles with different price. We then return inside at which I asked him to add the top rail to the deal since it was an error on the business part. The supervisor was walking by and heard my request.

We then return to the negotiation with the male sale rep. He started with negotiating the total amount of the vehicle and asked what I could offer him, after learning of my offer he then wanted to negotiate the monthly payment too. I believe that we should either negotiate the total amount of the vehicle or the monthly payment because it can end up being different amount depending what is more beneficial for the business. The sale rep took my offer to the supervisor and return with him. The supervisor started negotiating the total amount of the vehicle and then the monthly payments again. I can tell you that from my prior experience with purchasing two new car, I negotiated one or the other but not both. This was not a pleasant experience. I felt the supervisor was upset by the end of the negotiation which I believe was unprofessional and made me feel very uncomfortable to the point I just wanted to leave.

I do not think I can go through negotiation with your staff again since it was not a good experience but I would like to purchase the vehicle and my offer stands at $525.00 monthly payments X 60 months including the rail. Which I believe is only fair after all this inconvenience. I had to delay my purchase of the vehicle and also felt mislead and cheated regarding being able to take my credit report with me if we did not come to an agreement. I have work very hard to get my credit score to where it is after losing my home, business and all I had. I hope you can see my point of view and can help me. I thank you advance for your time and consideration.

Thank you, [redacted]

Business' Final Response

I Would not be able to provide the Report

But I was wandering if there was anything we could do still to Help you Purchase a Vehicle.

Thanks

G.M

Review: On Jan. 18, 2014, I bought my first car. I was told that since my car is a brand new car (at 10miles) by the sales person, [redacted], that it would not give me any problems. Brought my car home, after a few days, I notice that upon stepping on the brakes all the way in, I would hear this teeth grinding sounds in the back of rear wheels (hearing such a noise, especially from the brakes) I did not feel safe to drive the car around. I took the car in for inspection and asked the service Advisor: [redacted], if a brand new car was supposed to have such a sound like mine car. He told me “no” and went on the trying to find out the reason behind this noise. He had the technician lubricate my brakes and the noise disappear but came back after 30 minutes of driving. I brought it in the second time. [redacted] service my car again, he requested a different tech to work on my car and their technician perform a bleed (process to take air out of the brake system) on my brakes . After the session, drove out of Honda, noise was gone for about a few hours and then it came back. Up to this point, I became frustrated and worried about my safety in this car. During, the third visit, my car was again transfer to a different tech (the master tech Mike). My car was kept overnight while they order new parts to replace the original ones. At this point I was not given a rental but was asked to pick up my car while one of the parts comes in. I picked up my car, and return it upon receiving a notification about my car from [redacted], I rushed my car there (fourth visit). Left my car there and awaited the call to pick up my car. During this time, I truly believe that the noise would no longer be present. I picked up my car (with hopes, that I would not hear the noise coming from my car anymore). I drove the car off the fourth time home, after two days, the noise came back. So with the same procedure, I took my car back to Stockton Honda, hoping to get some answers. During this fifth visit, the service manager was involved. He assured me that he will try to figure out was wrong with my car. After a day of leaving my car with him, I returned to Honda the following day as I received a phone call from [redacted] about my car. [redacted] mentioned, the service Manager called American Honda only to find out that there have been other complaints about the noises from the Honda Civic 2013 LX and that I will have to just wait for significant amount of complaints for America Honda to perform a recall on the car. Service manager further said, if there is ever a recall than he will contact me. To my understanding this recall, may or may not ever happened if there are not enough complaints from other customer who purchase the civic. I am disappointed with the outcome of this incident as I am left stranded with a vehicle under warrant with a problem which Honda does not know how to solve. Am I suppose to wait idling by for a incident to occurred while driving a vehicle making noises? I am suppose to wait for a recall that my never happen? At this point, I was fed up because the noise is still present in the car and I don’t feel safe being in this vehicle. So, on March 14, 2014 at 5:30pm I was passed along to [redacted], the sales manager, he told me that he would help me (knowing my problem per description from the service manager). I was told that I had two options, one is to wait for recalled on the car and the other is to trade in my vehicle for a different one. I took the second option. I was then, directed to find any car and a deal would be drafted. I spent four hours looking and test driving other vehicle. Finally, when I made my decision to trade in my car for another that has no noise and sat down with my sales person to discuss the price on the trade in, I was to lose approximately $5000.00, which was my deposit on the vehicle. I did not take the offered because the noise was present in the first place and felt that an injustice has been done to me. Thus, I asked to speak to the Sales manager [redacted] about my situation, only to have him tell me that it's just a sound the car made and is in no way dangerous to drive. Furthermore, he mentioned that he was not present at the time when I made the purchased and that it was I who signed the contract to buy the vehicle. Since the last contact made with the sales manager on March 14, 2014, I have been driving in fear that the brakes will give up on me due to the noises that I was hearing from the back rear brakes.Desired Settlement: I want Honda to refunded my money because they are unable to fix this problem as it is still under warrant. This is the car that I will be spending most of my time in along with this reasons, my family would be in this car too, I don't wish to put myself or anyone that is in this car at risk.

Business

Response:

[redacted] Product Issues have been Heard and Addressed by both My Service Manager and Then our Sales Manager [redacted]. We have not been able to Duplicate her Concerns over the Brake noise. We have documentations showing visits to our Service Dept. in February and March and each time our Technicians looked into the Concerns they did not find anything Wrong. My Service Manager [redacted] contacted Honda to talk to tech support and they felt after all

we looked into that they felt it was Normal Characteristics of the Car.

I understand [redacted] Concern and wish we could help further but I feel we have looked into the Issue and Addressed it

I am quite experienced on purchasing vehicles at auto mall dealerships. Through the years I've been treated very well by every dealership I've been a customer too. Today however was my first visit to a Honda dealership ever. My sister, brother in law and I went just to look around and to see if there would be anything that might catch my sister's eye. We went with the intention to just look around but became extremely excited to see a beautiful Honda Pilot that my sister just had to have. But had to come back so they could drive it down from the Honda in Lodi. So being that it was a "just look around day" we wanted to make other stops before settling on one particular car. So then we left and we're called when they got it to Stockton and we began negotiations. Then had to stop so my brother in law could make his doctor's appointment (which was explained before beginning negotiations) becoming frustrated even though it explained that we would have to take a break to make the appointment, they would not let us go. Finally able to leave we then came back a third time. The third visit was not so pleasant, we were approached by a floor manager by the name of [redacted] and told us to sit to continue with negotiations. But by no means was it that, as he began explaining the price, payments, and interest. He then began to tell me how much the life of the loan would be and how much the payments would be all before he even ran our credit. Understanding this wasn't protocol I had questions on how he came up with these numbers and he would interrupt me every time saying "I know what I'm doing this is what I do (arguing everything I would say)" or if I would make a suggestion he would only respond with "doesn't matter" or "whatever" after five minutes of this I asked if we could have a moment to discuss his so called deal he then slapped his pen on the table and walked away. Feeling uncomfortable and no longer welcomed we decided to go. We could no longer could see [redacted] anywhere on the floor, after five or six minutes had passed we asked another floor manager if they could call [redacted] back. Some more time passed and the same floor manager came back and asked if [redacted] ever came by we responded and said no and handed our application to run our credit that he left on the table and began to exit the building. I wouldn't want anyone to feel the embarrassment my family and I felt so if you must go to Stockton Honda please avoid the floor manager by the name of [redacted]. I won't judge all Honda dealerships but strongly would seriously reconsider returning
Disappointed customer &
Sadden to miss the opportunity to buy such a beautiful vehicle