Stockton Nissan

Review: They will not stop emailing me and sending me snail mail. They told me to never, I repeat NEVER come back and I honored that but after months of dealing with them they refuse to stop contacting me.Desired Settlement: STOP CONTACTING ME

Business

Response:

Mr. [redacted] has been removed from any further emails. However, he could have just clicked the "unsubscribe" button clearly highlighted in red on any email that he recieves.

Consumer

Response:

I filed a complaint last month and 1 MONTH LATER they are still calling, emailing exc exc. I was my contact information removed from their computer and wish to never be contacted again by the worst dealer in the world

Consumer

Response:

I filed a complaint last month and 1 MONTH LATER they are still calling, emailing exc exc. I was my contact information removed from their computer and wish to never be contacted again by the worst dealer in the world

Business

Response:

Mr. [redacted] was removed from any correspondence fromour Dealership. He most likely is getting mail from the manufacturer or othermarketing companies that we do not have business with. If Mr. [redacted] receivesany emails, he can simply click "opt out".

Business

Response:

Mr. [redacted] was removed from any correspondence fromour Dealership. He most likely is getting mail from the manufacturer or othermarketing companies that we do not have business with. If Mr. [redacted] receivesany emails, he can simply click "opt out".

Consumer

Response:

I am rejecting this response because:Once again over a MONTH after my first complaint and I am still getting emails from Stockton Nissan that I don't want. What do I have to do to get them to STOP CONTACTING ME? They are the worst dealer in the world.

Consumer

Response:

I am rejecting this response because:Once again over a MONTH after my first complaint and I am still getting emails from Stockton Nissan that I don't want. What do I have to do to get them to STOP CONTACTING ME? They are the worst dealer in the world.

Review: On March 8, 2014, I went into the Stockton, CA Nissan Dealership after experiencing some noises on the front side of my car. I advised them of the noise sound and explained it sounds like it was more to the right but can hear on both side of car. I paid the inspection fee and was advised that I also needed to have a recall done on my car. The agent, [redacted], stated I couldnt get it done that day as it took 3 hours and wouldnt be enough time to complete on Saturday. I waited in the lobby for close to a 2 hour time as I wanted to make sure they had enough time to properly diagnose, I took the day off to be able to get this completed. When they came back they notated my work order that the issue was with my front wheel barrings and would need to be replaced. After speaking with the agent he advised me it would be close to $1,000 but reassured me the issue was with the wheel barring. I left the dealership and immediately ordered the parts to have the whole HUB completed on the front of my car which included the wheel barring. I had a professional do the work. As soon as began driving I immediately noticed the problem was still there. As if with the new HUB installed, nothing had changed. I called the office first thing Monday, March 17, 2014 as the office was closed on the day the work was done. I was prompted to visit your offices again and they would re-check the car. They did this and also I requested that the recall be completed as well, and once again took time off work to get this completed. They came back and apologized and stated the issue was with the front struts. This was NEVER mentioned to me as being an issue in the past. I immediately asked why would you tell me the issue was with the wheel barring when it was not the problem. I paid close to $600 to get the work completed based on your diagnosis. Also, your work order even advises that consumers can go to alternative places to get the work done should they choose. On that same work order you diagnosed my issue and even charged me a fee. I paid to have a proper diagnosis to proceed with the next steps of repair. Your negligence has cost me over $600 in parts and repairs I NEVER needed. I want the work to be performed on my car for FREE for the strut repair which was the ORIGINAL PROBLEM or at a REDUCED price to my satisfaction. This is horrible customer service. You guys are scheming consumers and also forcing them to pay for services with falsifying information. This is incremenating and shows negligence on your behalf. And then to not own up to your mistake and ask the consumer to pay money is incompetent.Desired Settlement: I would like my car fixed for what the issue is and paid for by dealership. Or agreement on repairs.

Business

Response:

If [redacted] would have had the repairs done at the Dealership we would have found the front struts as the problem. This could not have been diagnosed without first taking the HUB apart. Small garages with non ASE Certified professionals usually do not do the proper do diligence that a trained technician would. This is why trying to save a few hundred dollars by getting work performed by sub-par technicians is usually not a good choice. If the repair was performed here we would have halted work on the HUB and re written the work order to reflect the proper problem.

Consumer

Response:

I am rejecting this response because: You advertise on your receipt that a customer can go to any location to get their service work done. What is the point for anyone to pay for an inspection to not get the correct answer? How does that makes sense. I went to this dealership and PAID for the correct diagnosis. Instead you charged me for an incorrect diagnosis. You put on the receipt that I could go anywhere to get the repairs done, so that to a CONSUMER means based on what you advised of the problem after I PAID FOR A CORRECT DIAGNOSIS that IS THE ISSUE. NO ONE, I MEAN NO ONE, stated that I HAD TO GET THE WORK DONE THERE, You even put in writing that consumers dont have to get the work done. You are liable. I PAID for a service to get correct information. That service was not fulfilled. You took my money and LIED AND DECIEVED ME, but it was okay for you take my money. This is horrible business practices and what you are saying is that anyone can come into your dealership and PAY for a diagnosis and you can LIE to them and take there money. You then market and say you can go anywhere to have the work done and then try to get out of it WHEN YOU FAILED TO DO THE PROPER JOB. I want my money back and the repairs done to my car in full.

Business

Response:

Company states that the consumer bought her car in and received a free diagnosis. Our technician went on a ride along with her so that we could determine where the noise was coming from and what is might be. It was determined that the consumer needed new bearings as well as other things. There was a multi-point inspection done on the consumers vehicle the same day that provided a list of items that needed to be done to the car. The struts were one on the items on the list that the consumer refused.

When the consumer returned she was upset the noise was still present. Our technician went on another ride along with her free of charge and let her know that the struts need to be replaced now. I asked the consumer what shop repaired her car as we wanted to see what they did so that we could trouble shoot further. All consumer told me was that is was an Acura shop. I was unable to contact the other company.

Review: ON AUGUST 14, 2015 I FINANCED A 2007 [redacted] COMPASS FROM NISSIAN OF STOCKTON because I was looking for a reliable car to commute back and forth to work. MY SALES REPRESENTATIVE STATED THIS CAR WAS RELIABLE AND IF I SHOULD HAVE ANY PROBLEMS THEY WOULD ASSIST ME AT NISSIAN BECAUSE THEY HAVE A SERVICE DEPARTMENT. ON AUGUST 20, 2015 I NOTICED a substance pouring out the bottom of the car. I contacted my sales representative Lalao to get the repair fixed and I was not able to reach him. On Saturday the 22nd I phoned him AGAIN EXPLAINING THE ISSUE I WAS HAVING WITH THE CAR and he told me to bring the car in and they would look at it the following Monday. On Monday after I left the gas station and pulled into my driveway the car lost power and had to be restarted. Once I went to Nissian as my sales representative advised I was told to take my car to [redacted] dealership by the SERVICE department because they could not fix A [redacted] BECAUSE THEY DID NOT HAVE THE PROPER TOOLS. I WENT TO [redacted] AND I WAS NOT GIVEN AN APPOINTMENT UNTIL THAT UPCOMING THURSDAY TO ONLY HAVE THE [redacted] EXPLAIN THAT THEY COULD NOT EXPECT MY WARRANTY AND I WOULD HAVE TO PAY AN OUT OF POCKET COST TO HAVE THE CAR CHECKED OUT. I THEN CALLED NISSIAN TO EXPLAIN WHAT [redacted] TOLD ME AND THEY HAD ME DRIVE THE CAR BACK TO THEIR DEALERSHIP SO THEY COULD REPAIR THE ISSUE THAT SAME DAY. DUE TO THE FACT THE REPAIR TOOK LONGER THAN EXPECTED THEY LOANED ME OUT A CAR AND THEY STATED MY CAR WAS REPAIRED ON THE 28TH. CURRENTLY THE CAR IS STILL CUTTING OFF EACH TIME I GET GAS. I NOTIFIED THE DEALERSHIP ON SEPTEMBER 4, 2015 AND EXPRESSED MY CONCERNS ABOUT THE CAR. THE MANAGER IN SALES TOLD ME TO COME IN ON TUESDAY AT 930. ONCE I ARRIVED AT NISSIAN THE SERVICE DESK TOLD ME THEY COULD NOT ASSIST ME AND I NEEDED TO GO TO [redacted] DEALERSHIP ONCE AGAIN. I HAVE NOT HAD THE CAR A MONTH AND IT HAS STOPPED ON ME MORE THAN 5 TIMES AND THE DEALERSHIP CAN NOT FIND OUT WHY. THEY SHOULD NOT FIANCE A CAR IF IT IS NOT GOING TO LAST 30 DAYS BEFORE BREAKING DOWNDesired Settlement: IF THEY CAN NOT SERVICE MY CAR AT NISSIAN I SHOULD BE GIVEN A DIFFERENT CAR THAT IS ABLE TO BE SERVICED BY NISSIAN BECAUSE I HAVE TO TRAVEL TO A DIFFERENT DEALERSHIP AND PAY OUT OF POCKET COST FOR ISSUES THAT WAS PROMISED TO BE COVERED IN A WARRANTY. THE OTHER OPTION IS TO REFUND ANY MONEY THAT HAS BEEN PUT DOWN AND THEY CAN HAVE THE CAR BACK ALL TOGETHER AND REMOVE IT FROM MY CREDIT.