At this point, there is nothing more for our company to say or provide. We have submitted all of our evidence related to the [redacted] property, given our side of the story, and provided information on how we came up with her security deposit refund.
Dear [redacted], I am writing in final response to complaint #[redacted], filed by [redacted]. Our response to this complaint has been comprehensive and well-documented. We have stated time and again, with documentation, our position in regard to this complaint. We have offered, in good faith, to remedy the paint situation and once again, replace the vent that she had previously approved. The Revdex.com is in possession of all the correspondence we have provided that corroborates what I’ve set forth in response to this complaint. All relevant emails, warranty lists and related documents referenced in support of our position, have been included in the aforementioned correspondence. The customer has been unwilling, from the very start of this process, to accept our offers to address her complaints. If the customer was truly in search of a workable, fair solution, she would have accepted our offer. It should be noted that our offer to remedy these issues for her were made immediately after she brought them to our attention, prior to her filing this complaint. We immediately offered to take care of these issues for her. Rather than accept our offer, she chose to simply ignore our subsequent communication and escalate this complaint apropos of nothing. This is not surprising to us; it’s indicative of our experience in working with this customer. In summary, the customer has not been accommodating of our immediate and repeated offers to remedy issues brought forth in her complaint. Our position remains the same. We will not issue a refund for the work done, as requested by the customer. There is simply nothing else we can do beyond what we have already offered. She is a difficult customer who is wasting valuable Revdex.com time on this claim and I trust it will not affect our excellent customer satisfaction record. Thanks for your time in trying to resolve this issue. Regards, Kathleen M[redacted] Customer Relations Reilly Painting & Contracting Kathleen M[redacted] ...
The complaint is not just that the amount charged for the work was exhorbinant, but that the quality of the work done was very poor and did not justify the exhorbinant amount estimated and signed for. We are paying the bill as discussed with Reilly Painting. However, I do not feel that Reilly Painting is digesting our stated point that the work done does not justify what they charged. Much of the work was subcontracted and done poorly. The contractor did not address our statement that we have a deck that appears as though it was not stained professionally. I submitted pictures that document this fact. It is unfortunate that Reilly Painting will not see that the quality of their work done in this case is poor and that offering $200 off of the bill does not leave us with a deck that looks professionally stained; unprofessional conduct by Reilly Painting in this instance. Revdex.com: This back and forth posting of emails from former client and contractor does not accomplish anything as far as resolving the complaint, at least in this instance.
To whom it may concern,We worked for [redacted] one time, in January of 2012.Work involved repairing siding on the house. The cost was $625, and not the $900 she claims. Work was completed in April, 2012, as we waited for better weather.Invoices was sent on several occasions....
Phone calls made from our office to collect the balance. Finally in September of 2012, [redacted] dropped off two postdated checks to our office to avoid small claims court appearance. We can provide copies of those post dated checks, as well as numerous invoices.I have NEVER talked with [redacted]. All correspondence was with our office manager, Karen H[redacted], and senior roof foreman, Bob L[redacted].Please let me know if there is any information needed to respond to this complaint.Thank you,Mike R[redacted]
Business responded to rejection. See attached.Business response also copied and pasted below by Revdex.com staff 1/6/16.January 6, 2015 I am writing our final response to complaint ID [redacted], filed by [redacted]. In this case, the customer's husband, [redacted], was unhappy with the contract amounts that his wife, [redacted], had signed off on. It was [redacted] who contracted with us for the work in question. It was [redacted] who signed the contracts and the pay plan agreement for the work. Both documents clearly stated the charges for the work and the extra work that we had agreed upon. [redacted] was in constant contact with our foreman for the duration of this job. If she had a question or issue with the contract amounts, she had every opportunity to make that known to us. She did not, and subsequently signed the contracts. If she had a question or issue with the quality of the work done, she had every opportunity to make that known to us. She did not. We have provided the Revdex.com with copies of all email communication between Reilly Painting & Contracting that support our position. If what [redacted] has set forth in his complaint, that the quality of the work "was very poor and did not justify the exorbitant amount estimated and signed for," was an issue during the job or soon after, it should have been brought to our attention by our customer, [redacted]. It was not. Both [redacted] and her adult daughter [redacted], who were actively involved in hiring us and following the work on the contract, expressed satisfaction with the job and have been making monthly payments per our pay plan agreement with them. I think this speaks for itself. We had no dealings with [redacted] on this job, prior to his filing a complaint with the Revdex.com. Please note that the job was basically finished in mid July, except for a touch up that was done in the 1st week of August. [redacted] contacted our office on September 14th...2 months later! In summary, we would like this complaint withdrawn. In addition, we do not expect our rating to drop for an invalid complaint hinging on what appears to be a case of buyer's remorse. Regards, Kathleen M[redacted] Customer Relations Reilly Painting & Contracting
Business responded to complaint. See attached.Business response also copied and pasted below by Revdex.com staff 12/17/15.December 17, 2015 I am writing I n response to complaint I D #[redacted] filed by [redacted] [redacted]. The job in question involved interior painting, an extensive...
kitchen remodel and various items and upgrades related to a complete remodel of that size. According to the customer's complaint, which was sent to us on December 10, 2015, there is paint chipping in her kitchen ceiling, the kitchen floor vent we installed is "hazardous," and there is an issue with the soffits that are "askew." Firstly, the paint issue in the kitchen is not from painting that we completed for the customer. Neither the application method, nor the quality of the paint products used caused peeling or bubbling. An expert representative for [redacted], whose products we used for this project, went to the customer's house to inspect the areas in person. His findings were that "This was not a product failure and simply a case of a couple paint "pops" that we experience from time to time when repainting older ceilings in the area. Simply put, when paint dries to a surface, it will pinch or grab onto the surface. When the surface being painted is marginal, older or broken down in any way paint "pops" commonly occur. This is a simple fix of scraping the loose paint, lightly sanding the surface, mudding or plastering small areas, priming and repainting. To fix the ceiling would be a quick fix and maybe 1-2 hours of work." (*Please see attached letter from [redacted] stating their findings, Customer's name redacted for privacy). David S[redacted], our Senior Supervisor who oversaw the project, sent the customer an email dated October 21, 2015, explaining that the aforementioned soffit work was completed as agreed. There is no further work required on it. Also, he said that he would change out the vent cover with a lower surface cover, again, even though the customer had previously signed her approval on the vent cover that we had installed, which she now claims is "hazardous". And most importantly, he said that our guys would be touching up the paint issues on the ceiling; a professional courtesy and not a requirement. He went further, writing, "Let me know what day next week they can come to take care of these items for you." The customer's response to our offer was to file a complaint with the Revdex.com. Page l of 2 The customer states in her complaint that she has been "stone walled" and "beated down by this contractor." Onthe contrary, David S[redacted] was in contact with the customer nearly every day during this project. Once it wascompleted, her phone calls and emails were answered promptly. Not only did we address the items that the customer brought to our attention, we offered in good faith to fix the paint issue, though it occurred through nofault of our own. We accepted a gracious letter of thanks from the customer upon the job's completion, she evenbought our crew lunch a couple of times for all of their hard work. That hardly sounds like a customer who has been "stone walled" and "beaten down" by this contractor.It should also be stated that the customer was extremely challenging to work with at times. Severalsubcontractors, an interior decorator and certain representatives from local businesses refused to work with herdirectly throughout this process and refuse to work with her again. We have been responsive to the customer viaphone and email; her claims that we have ignored her or left her complaints unanswered are simply not true. Wewill not issue a refund for the work that we've done, as the customer has requested. We have offered, in goodfaith, to remedy the paint situation and once again replace the vent that was previously signed off on. That is the extent of what we can do. The Revdex.com is in possession of all the correspondence we have provided thatcorroborates what I've set forth here. If you have further questions, please let me know.SincerelyKathleen M[redacted]Customer Relations
We were contacted by [redacted] near the end of April to help find [redacted] and her family a furnished short term rental while her home was being repaired due to fire damage. The rental home she selected is located on [redacted] in [redacted], right next door to our office and less than...
500 feet from her damaged home. [redacted] was thrilled to find a home so quickly. Our team was able to move her in in less than 48 hours. From what it sounded like, she was very happy to get out of a hotel and into a home that was not only bigger and furnished, but a place that accepted all of her pets (around 4 dogs and a few cats). Landlords in [redacted] rarely accept more than 2 pets, but we decided to bend the rules because we knew she wanted her pets close with her throughout her stay. A few days after she moved into our home, we started receiving complaints from her that things in the home needed to be repaired. We quickly got over to the house to fix the problems and she was incredibly grateful. We always gave her notice that we'd be arriving at the house. She never complained.Unbeknownst to us [redacted] was not at all happy with our work even though she mentioned how great it was to work with our staff who is known for being quickly responsive to all house complaints. After a few weeks of staying in the home, [redacted] decided to vent her frustrations on our Yelp business page lamenting over how things in the house were not up to HER standards (too small of a bathtub, uncomfortable beds, pets being distraught over being in a smaller home, etc). Playing the victim is what [redacted] has shown us. In that Yelp review she also personally called out one of our employees on her lack of "friendliness" towards [redacted] (apparently when someone doesn't smile at [redacted] she takes that very personally). The owner of Reilly Painting and Contracting, Mike R[redacted], called [redacted] and told her to take down the Yelp review. We also had to contact [redacted] to report that [redacted] was behaving inappropriately towards our staff. Because [redacted] felt like she was being "attacked" over her Yelp actions, she and her family decided to vacate the premises. They simply packed up and left, leaving belongings behind and NOT cleaning up after themselves. Please refer to the attached photos showing how she left the home. The smell of her pets was so bad that many of our cleaning staff had to exit the property. We needed to use a good chunk of her security deposit to clean up the pet smell and feces left in the backyard as well as replace the furniture that her dogs damaged and remove belongings that she left behind. Furthermore, her utility usage was over the allocated amount, and her lease states that she must reimburse our company for any over usage. That amount also has to come out of her security deposit. Since her abrupt departure from our rental home, we have been repeatedly harassed online by [redacted] on our Facebook and Yelp business pages. In our opinion, [redacted] is simply venting her frustrations for not being catered to. Please find a few attached photos showing how the family left the home. We are happy to provide more photos and evidence upon request.
At this point, there is nothing more for our company to say or provide. We have submitted all of our evidence related to the [redacted] property, given our side of the story, and provided information on how we came up with her security deposit refund.
Dear [redacted], I am writing in final response to complaint #[redacted], filed by [redacted]. Our response to this complaint has been comprehensive and well-documented. We have stated time and again, with documentation, our position in regard to this complaint. We have offered, in good faith, to remedy the paint situation and once again, replace the vent that she had previously approved. The Revdex.com is in possession of all the correspondence we have provided that corroborates what I’ve set forth in response to this complaint. All relevant emails, warranty lists and related documents referenced in support of our position, have been included in the aforementioned correspondence. The customer has been unwilling, from the very start of this process, to accept our offers to address her complaints. If the customer was truly in search of a workable, fair solution, she would have accepted our offer. It should be noted that our offer to remedy these issues for her were made immediately after she brought them to our attention, prior to her filing this complaint. We immediately offered to take care of these issues for her. Rather than accept our offer, she chose to simply ignore our subsequent communication and escalate this complaint apropos of nothing. This is not surprising to us; it’s indicative of our experience in working with this customer. In summary, the customer has not been accommodating of our immediate and repeated offers to remedy issues brought forth in her complaint. Our position remains the same. We will not issue a refund for the work done, as requested by the customer. There is simply nothing else we can do beyond what we have already offered. She is a difficult customer who is wasting valuable Revdex.com time on this claim and I trust it will not affect our excellent customer satisfaction record. Thanks for your time in trying to resolve this issue. Regards, Kathleen M[redacted] Customer Relations Reilly Painting & Contracting Kathleen M[redacted] ...
The complaint is not just that the amount charged for the work was exhorbinant, but that the quality of the work done was very poor and did not justify the exhorbinant amount estimated and signed for. We are paying the bill as discussed with Reilly Painting. However, I do not feel that Reilly Painting is digesting our stated point that the work done does not justify what they charged. Much of the work was subcontracted and done poorly. The contractor did not address our statement that we have a deck that appears as though it was not stained professionally. I submitted pictures that document this fact. It is unfortunate that Reilly Painting will not see that the quality of their work done in this case is poor and that offering $200 off of the bill does not leave us with a deck that looks professionally stained; unprofessional conduct by Reilly Painting in this instance. Revdex.com: This back and forth posting of emails from former client and contractor does not accomplish anything as far as resolving the complaint, at least in this instance.
To whom it may concern,We worked for [redacted] one time, in January of 2012.Work involved repairing siding on the house. The cost was $625, and not the $900 she claims. Work was completed in April, 2012, as we waited for better weather.Invoices was sent on several occasions....
Phone calls made from our office to collect the balance. Finally in September of 2012, [redacted] dropped off two postdated checks to our office to avoid small claims court appearance. We can provide copies of those post dated checks, as well as numerous invoices.I have NEVER talked with [redacted]. All correspondence was with our office manager, Karen H[redacted], and senior roof foreman, Bob L[redacted].Please let me know if there is any information needed to respond to this complaint.Thank you,Mike R[redacted]
Business responded to rejection. See attached.Business response also copied and pasted below by Revdex.com staff 1/6/16.January 6, 2015 I am writing our final response to complaint ID [redacted], filed by [redacted]. In this case, the customer's husband, [redacted], was unhappy with the contract amounts that his wife, [redacted], had signed off on. It was [redacted] who contracted with us for the work in question. It was [redacted] who signed the contracts and the pay plan agreement for the work. Both documents clearly stated the charges for the work and the extra work that we had agreed upon. [redacted] was in constant contact with our foreman for the duration of this job. If she had a question or issue with the contract amounts, she had every opportunity to make that known to us. She did not, and subsequently signed the contracts. If she had a question or issue with the quality of the work done, she had every opportunity to make that known to us. She did not. We have provided the Revdex.com with copies of all email communication between Reilly Painting & Contracting that support our position. If what [redacted] has set forth in his complaint, that the quality of the work "was very poor and did not justify the exorbitant amount estimated and signed for," was an issue during the job or soon after, it should have been brought to our attention by our customer, [redacted]. It was not. Both [redacted] and her adult daughter [redacted], who were actively involved in hiring us and following the work on the contract, expressed satisfaction with the job and have been making monthly payments per our pay plan agreement with them. I think this speaks for itself. We had no dealings with [redacted] on this job, prior to his filing a complaint with the Revdex.com. Please note that the job was basically finished in mid July, except for a touch up that was done in the 1st week of August. [redacted] contacted our office on September 14th...2 months later! In summary, we would like this complaint withdrawn. In addition, we do not expect our rating to drop for an invalid complaint hinging on what appears to be a case of buyer's remorse. Regards, Kathleen M[redacted] Customer Relations Reilly Painting & Contracting
Business responded to complaint. See attached.Business response also copied and pasted below by Revdex.com staff 12/17/15.December 17, 2015 I am writing I n response to complaint I D #[redacted] filed by [redacted] [redacted]. The job in question involved interior painting, an extensive...
kitchen remodel and various items and upgrades related to a complete remodel of that size. According to the customer's complaint, which was sent to us on December 10, 2015, there is paint chipping in her kitchen ceiling, the kitchen floor vent we installed is "hazardous," and there is an issue with the soffits that are "askew." Firstly, the paint issue in the kitchen is not from painting that we completed for the customer. Neither the application method, nor the quality of the paint products used caused peeling or bubbling. An expert representative for [redacted], whose products we used for this project, went to the customer's house to inspect the areas in person. His findings were that "This was not a product failure and simply a case of a couple paint "pops" that we experience from time to time when repainting older ceilings in the area. Simply put, when paint dries to a surface, it will pinch or grab onto the surface. When the surface being painted is marginal, older or broken down in any way paint "pops" commonly occur. This is a simple fix of scraping the loose paint, lightly sanding the surface, mudding or plastering small areas, priming and repainting. To fix the ceiling would be a quick fix and maybe 1-2 hours of work." (*Please see attached letter from [redacted] stating their findings, Customer's name redacted for privacy). David S[redacted], our Senior Supervisor who oversaw the project, sent the customer an email dated October 21, 2015, explaining that the aforementioned soffit work was completed as agreed. There is no further work required on it. Also, he said that he would change out the vent cover with a lower surface cover, again, even though the customer had previously signed her approval on the vent cover that we had installed, which she now claims is "hazardous". And most importantly, he said that our guys would be touching up the paint issues on the ceiling; a professional courtesy and not a requirement. He went further, writing, "Let me know what day next week they can come to take care of these items for you." The customer's response to our offer was to file a complaint with the Revdex.com. Page l of 2 The customer states in her complaint that she has been "stone walled" and "beated down by this contractor." Onthe contrary, David S[redacted] was in contact with the customer nearly every day during this project. Once it wascompleted, her phone calls and emails were answered promptly. Not only did we address the items that the customer brought to our attention, we offered in good faith to fix the paint issue, though it occurred through nofault of our own. We accepted a gracious letter of thanks from the customer upon the job's completion, she evenbought our crew lunch a couple of times for all of their hard work. That hardly sounds like a customer who has been "stone walled" and "beaten down" by this contractor.It should also be stated that the customer was extremely challenging to work with at times. Severalsubcontractors, an interior decorator and certain representatives from local businesses refused to work with herdirectly throughout this process and refuse to work with her again. We have been responsive to the customer viaphone and email; her claims that we have ignored her or left her complaints unanswered are simply not true. Wewill not issue a refund for the work that we've done, as the customer has requested. We have offered, in goodfaith, to remedy the paint situation and once again replace the vent that was previously signed off on. That is the extent of what we can do. The Revdex.com is in possession of all the correspondence we have provided thatcorroborates what I've set forth here. If you have further questions, please let me know.SincerelyKathleen M[redacted]Customer Relations
We were contacted by [redacted] near the end of April to help find [redacted] and her family a furnished short term rental while her home was being repaired due to fire damage. The rental home she selected is located on [redacted] in [redacted], right next door to our office and less than...
500 feet from her damaged home. [redacted] was thrilled to find a home so quickly. Our team was able to move her in in less than 48 hours. From what it sounded like, she was very happy to get out of a hotel and into a home that was not only bigger and furnished, but a place that accepted all of her pets (around 4 dogs and a few cats). Landlords in [redacted] rarely accept more than 2 pets, but we decided to bend the rules because we knew she wanted her pets close with her throughout her stay. A few days after she moved into our home, we started receiving complaints from her that things in the home needed to be repaired. We quickly got over to the house to fix the problems and she was incredibly grateful. We always gave her notice that we'd be arriving at the house. She never complained.Unbeknownst to us [redacted] was not at all happy with our work even though she mentioned how great it was to work with our staff who is known for being quickly responsive to all house complaints. After a few weeks of staying in the home, [redacted] decided to vent her frustrations on our Yelp business page lamenting over how things in the house were not up to HER standards (too small of a bathtub, uncomfortable beds, pets being distraught over being in a smaller home, etc). Playing the victim is what [redacted] has shown us. In that Yelp review she also personally called out one of our employees on her lack of "friendliness" towards [redacted] (apparently when someone doesn't smile at [redacted] she takes that very personally). The owner of Reilly Painting and Contracting, Mike R[redacted], called [redacted] and told her to take down the Yelp review. We also had to contact [redacted] to report that [redacted] was behaving inappropriately towards our staff. Because [redacted] felt like she was being "attacked" over her Yelp actions, she and her family decided to vacate the premises. They simply packed up and left, leaving belongings behind and NOT cleaning up after themselves. Please refer to the attached photos showing how she left the home. The smell of her pets was so bad that many of our cleaning staff had to exit the property. We needed to use a good chunk of her security deposit to clean up the pet smell and feces left in the backyard as well as replace the furniture that her dogs damaged and remove belongings that she left behind. Furthermore, her utility usage was over the allocated amount, and her lease states that she must reimburse our company for any over usage. That amount also has to come out of her security deposit. Since her abrupt departure from our rental home, we have been repeatedly harassed online by [redacted] on our Facebook and Yelp business pages. In our opinion, [redacted] is simply venting her frustrations for not being catered to. Please find a few attached photos showing how the family left the home. We are happy to provide more photos and evidence upon request.