Initial Business Response /* (1000, 5, 2016/02/10) */
WE ARE SORRY YOU ARE HAVING PROBLEMS WITH YOUR TRUCKHERE ARE THE FACTS AS WE KNOW THEM
-TRUCK SHOWED UP ON 1/26/AT 4:30PM VIA TOW TRUCK AND RO WAS CREATED AT 4:42PM THE AFTERNOON IT WAS DROPPED OFFJOB WAS INVOICED AND PICKED UP ON
2/1/WE DO NOT WORK WEEEKNDS
-TRUCK WOULD NOT START
-DIAGNOSED TRUCK AND BUILT ESTIMATE THE NEXT DAY
-GOT APPROVAL FROM CUSTOMER TO PERFORM REPAIRS
-ORDERED PARTS (THEY WERE WORKING DAYS OUTTRUCK IS 32+ YEARS OLD AND PARTS WERE NOT READILY AVAILABLE IN ***)
-INSTALLED PARTS AND VERIFED REPAIR
-NOTIFIED CUSTOMER OF THESE OTHER REPAIRS NEEDED, UNIT NEEDS A BRAKE SYSTEM FLUSH, UNIT IS LOW ON COOLANT, P/S SYSTEM NEEDS SERVICED, FRONT SHOCKS NEED TO BE REPLACED, THERE ARE OIL LEAKS COMING FROM THE ENGINE, WIRING UNDER DASH NEEDS TO BE RE-DONE, AND THE RADIATOR CAP NEEDS TO BE REPLACEDTHE CUSTOMER DID NOT WANT ANY OTHER ITEMS REPAIRED AT THAT TIME
-AT THE TIME THE TRUCK LEFT THE CUSTOMER WAS MADE AWARE THAT THE TRUCK NEEDS MORE REPAIRS DONE
-WE NEVER ONCE INSULTED ANYONE DURING THIS JOB, NOR WOULD WE WANT TO
-THIS IS THE FIRST TIME THIS HAS BEEN BROUGHT TO OUR ATTENTION
- WE ARE MORE THAN WILLING TO WORK WITH THE CUSTOMER AND ASK THAT HE PLEASE STOP BY
Initial Business Response /* (1000, 5, 2016/02/10) */
WE ARE SORRY YOU ARE HAVING PROBLEMS WITH YOUR TRUCKHERE ARE THE FACTS AS WE KNOW THEM
-TRUCK SHOWED UP ON 1/26/AT 4:30PM VIA TOW TRUCK AND RO WAS CREATED AT 4:42PM THE AFTERNOON IT WAS DROPPED OFFJOB WAS INVOICED AND PICKED UP ON
2/1/WE DO NOT WORK WEEEKNDS
-TRUCK WOULD NOT START
-DIAGNOSED TRUCK AND BUILT ESTIMATE THE NEXT DAY
-GOT APPROVAL FROM CUSTOMER TO PERFORM REPAIRS
-ORDERED PARTS (THEY WERE WORKING DAYS OUTTRUCK IS 32+ YEARS OLD AND PARTS WERE NOT READILY AVAILABLE IN ***)
-INSTALLED PARTS AND VERIFED REPAIR
-NOTIFIED CUSTOMER OF THESE OTHER REPAIRS NEEDED, UNIT NEEDS A BRAKE SYSTEM FLUSH, UNIT IS LOW ON COOLANT, P/S SYSTEM NEEDS SERVICED, FRONT SHOCKS NEED TO BE REPLACED, THERE ARE OIL LEAKS COMING FROM THE ENGINE, WIRING UNDER DASH NEEDS TO BE RE-DONE, AND THE RADIATOR CAP NEEDS TO BE REPLACEDTHE CUSTOMER DID NOT WANT ANY OTHER ITEMS REPAIRED AT THAT TIME
-AT THE TIME THE TRUCK LEFT THE CUSTOMER WAS MADE AWARE THAT THE TRUCK NEEDS MORE REPAIRS DONE
-WE NEVER ONCE INSULTED ANYONE DURING THIS JOB, NOR WOULD WE WANT TO
-THIS IS THE FIRST TIME THIS HAS BEEN BROUGHT TO OUR ATTENTION
- WE ARE MORE THAN WILLING TO WORK WITH THE CUSTOMER AND ASK THAT HE PLEASE STOP BY