Stoffel Seals

As we have shared in the past, we are the agent for the property ownerWe facilitate a required walk thru and move out inspection, documented with photo's and a written report and match against the move in documents.The appropriate avenue for residents to dispute is first to put their concerns in writing and we will review for errors, in which did not occur, and then, their 2nd recourse is thru the Small Claims court which is set up to resolve such issues

This answer is for the Revdex.com onlyThis is a client property owner that was transferred to Japan leaving their local single home to be vacatedAt their request and by referral from a neighbor that has been a long standing company client our vice president met with them, inspecting the home and explaining their responsibilities as well as the expectations of tenants we would lease to on their behalfOur authority to act for them while utilizing our contracts, systems, checklists, to ensure best results with full regard for the consumer rights under local, state and federal laws and regulationsAll of this is documented in a comprehensive real estate management contractOur authorized agency to represent them allows us to make a variety of decisions in real timeThey agree to support this authorization in several waysThey further indemnify our actions and/or inactions, our judgements and/or mistakes as if they themselves had made these decisionsWhile some property owners cannot abide the necessary agency that accompanies our management and must seek other solutions like sell their propertyMany realize that some of these decisions can be anticipated though some cannotThey are grateful to have an advocate with decades of ownership and operational experienceFor this reason our intake process is an extensive education including detailed review of the extensive contract, property details and a summary of our accounting reports, cloud communication system, marketing and leasing methods, application and leasing processWe also highlight our page lease document that we utilize with every occupantMr.and Mrs [redacted] were pleased with updates as we handled our authorized daily operation of their home on [redacted] They believed they would be out of country for years and during the third year a plan would be initiated by owner to relocate to SD and move back into their homeThree years came and went with no discussionPlans change and operations were being handled as planned while property value was finally on the riseOn December 14, they indicated they would like us to consider terminating our management and not extending our then current leaseWe reminded that the current lease had an expiration at the end of MayThese were long term residents that we were confident wanted to stay longer not shorter especially with the current local rental economyThough we had been esteemed by these owners for 1/years they are now trying to get around their contract responsibilities (Monday quarterbacking) by painting our company as the problem in the vacuum of this Revdex.com spaceI have just completed a thorough review of our files since the inception of this client relationshipNow I'm prepared to personally sit down with the [redacted] to explain our position and listen to their perceptionThough we are on solid footing according to our contract I will evaluate our nearly year business relationship while asking them to do the sameI want them to understand that the quality of their real estate service improved steadily with every company decision made over the last years on their behalfRegardless of what is the contract client outcome it is clearly outside of what is appropriate to this venueI respectfully ask that Revdex.com to respect the unique nature of our business and remove this complaint from this forum [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was promised and due a prorated check for rent for the days my insurance company had me up in a hotel until it the unit was habitableI moved out on 2/9/and moved back in on 2/21/and I still have also not received the check dueThis was while the restoration company was blowing out the wall to dry from the rain intrusion and for the mold remediationFBS also finally admitted that they have cut and removed mine and another tenant’s lock box off of the gateThe neighbors lock box has already been replaced and is the same exact location previousBut mine had my unit key and only gate key in it for the vendors to access the property and my unit to perform necessary workVP states they were removed because they were never authorized to be thereI have several email conversations showing otherwiseThey never reached out to any of the five (5) tenants asking whose they were or that this was going to happenThey said they will be replacing my lock-box and keys, but I still haven't gotten anythingThey said when they had someone fish my lock-box out of the trash dumpster and when they opened it, the box was emptySo somewhere out there is the only gate key I had and my unit keyI have a box that I keep wedged to keep the front door shut at night when I am home and sleeping but fear I will come home to an empty house due to being cleaned out without forced entry because my unit key is floating around somewhereI had told them I don't want a replacement unit key they need to re-key my front door with a new set of keys• No gate key – I have had to climb the fence, nearly injuring myselfAnother time we could not get entry, my year old daughter and I walked downtown for dinner and waited for my boyfriend to come over and we jimmied the lock open with a credit card• Unit has not been re-keyed • Mailbox broken • Prorated check never receiveFees removed from my account and out of the lease without penaltiesOverdue prorated check owed to me, sent ASAP Regards, [redacted]

As I stated, we believed that this matter should be closed as well have explained our position related to contract law and additionally have asked the complainant to meet with us to review what took place and if there was something that we erred.We have an open door policy and will always try to resolve any client or customers concerns.Thanks [redacted] ***Executive Vice President/Operations ManagerFBS Property Management

We apologize for any inconvenience but a Vice President has reached out to try and remedy to situation we were unaware ofThis person has always been in contact with said VP, so we are surprised this was not brought directly to her attention, in lieu of another complaintWe will always do out best to remedy all situations that can be remediedThanks!

In response to Mr***'s complaint (***) please accept the following:The lease in which Mr*** is currently under requires evidence of Renters insurance. After repeated attempts to obtain the necessary documentation, we attached a policy offered to him, if he didn't have his own
policy already in place. If the policy documentation is not received in the office prior to the month our system automatically attaches a very reasonable policy in the interimMr*** brought in a policy on 10/19/15, that expires on 10/24/When advised that the policy does not cover the balance of the lease period, as well as all of October he became upset and file a complaint with Revdex.com. FYI, we have already waived/ absorbed one month fee due to his delay submitting the policy, as a good will gesture.This is in response to being unhappy about the cost of living increase in his lease and while we understand the cost of living in San Diego is growing, the property owner has a right to request market rent for their property

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The VP was made aware of EVERY SINGLE ISSUE I have had ever since my problems first began with this awful property management company. I have EVERY SINGLE E-MAIL TRAIL and to who they were all sent to. The VP was in EVERY SINGLE E-MAIL. IT IS EXTREMELY HARD TO FATHOM THAT THE RESPONSE FROM THE PM CO is now saying "we were unaware of". Always a bag of lies and excuses. The statement of "This person has always been in contact with said VP, so we are surprised this was not brought directly to her attention" EVERY COMMUNICATION FROM ME TO THE CO WAS ALWAYS TO HER AND OTHERS. SHE STOPPED COMMUNICATING WITH ME. I WAS LOCKED OUT OF MY GATE OVER THE COURSE OF A WEEKEND AND SHE KNEW IT AND DID NOTHING BUT IGNORED MY EMAILS. I HAVE ALL OF THE PROOF! The bold face lie of "We will always do our best to remedy all situations that can be remedied" is a joke. We are all just counting down the days that FBS is no longer managing not just for this homeowner, but for all. There are still deficiencies needing to get "remedied" by the co. but I won't hold my breath. Regards,[redacted] FBS has cut and removed my personal lock box and had discarded it without notice or permission. They had done so with another tenant as well. FBS has replaced the other tenants lock box and has not replaced mine yet. I have gotten calls that they have one for me as a replacement, but still have not received it or heard back from anyone at FBS. Amber called me 3 weeks ago stating they have a replacement for me. I asked if they can lock it to the property gate for me as I just got news of my Grandmother passing and have to fly out of town ASAP. She stated "yes", but no lockbox or update. I couldn't leave a key for friend to get into my unit to tend to somethings on my behalf due to my absence.Deliver my lockbox to my address ASAP.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have emails documenting my "putting it in writing".They have responded that they are the legal agent for the property and that all legal action is to be taken via them.Below is a excerpt from our email conversation:Please advise if I need to print this out and mail it to them via the postal service for some reason, however they have already "reviewed" and responded... so their response to this complaint is therefore rejected.Do you have a department that can assist me in taking them to small claims court?How do I ensure this review is posted on the Revdex.com website?Thank you again for providing this service.Hi [redacted]-     Thank you for your response, however this is still unacceptable.     The nail hole filler is the same flat white as the paint was over 5 years ago. To my knowledge they do not carry nail hole filler the same shade of "fade" as the neglected white paint that was on the walls. Your contract is flawed, you cannot "creatively" pass on the cost of normal wear and tear to the tenants. This cost is the property owners, not the tenants. We did NOT damage the walls, we simply hung pictures like everyone else has... and you failed to paint over the old nail holes before we moved in over 5 years ago. I think you are trying to say "if Mr Carmichael had never hung a picture we would have skipped painting the unit." Again I had been there over 5 years, you cannot charge me for normal wear and tear. You have to paint a rental property every 5 to 6 years, more if you have people moving in and out. You have had people moving in and out...I was trying to figure out how you would be able to tell the old nail holes from the new nail holes, so I just filled them all.... and now you are charging me for it. I feel your contract is written in such a way that I am charged for paint regardless.The carpet:       Again there must be a mistake. I'm not concerned with what was seen 5 years ago, the carpet wears out over time. What does the latest inspection of the carpet say? What is the date of the last property inspection required in the contract?The inspection reports taken before we moved out, while we were living there? I would like copies of those please.Please include all 4 years inspection reports that were required per our contract. I would like to review what kind of assessment was made to the carpet over time. Was the wear the same upon each inspection?This is NOT my investment property therefore I do NOT want to pay for it's upkeep.I have yet to see pictures of the " carpet repair", you were kind enough to send a picture of the "repairs" to the faded white walls.... but neglected to send the pictures of the "repaired" carpet. Please send the pictures of the repaired carpet. Send a picture of downstairs where the connection from the dining room to the kitchen is as this is where we used to cut our feet on the carpet tack and was in the most need of repair.The Keys returned:I spoke to a blonde gal at the front desk. She was very nice and told me that I was good and my keys were signed in as received on the first. My wife and son were with me when we came by at lunch time.Thank you. 
Regards,
[redacted]

As I stated, we believed that this matter should be closed as well have explained our position related to contract law and additionally have asked the complainant to meet with us to review what took place and if there was something that we erred.We have an open door policy and will always try to resolve any client or customers concerns.Thanks [redacted]Executive Vice President/Operations ManagerFBS Property Management

We apologize for any inconvenience but a Vice President has reached out to try and remedy to situation we were unaware of. This person has always been in contact with said VP, so we are surprised this was not brought directly to her attention, in lieu of another complaint. We will always do out best to remedy all situations that can be remedied. Thanks!

This answer is for the Revdex.com only. This is a client property owner that was transferred to Japan leaving their local single home to be vacated. At their request and by referral from a neighbor that has been a long standing company client our vice president met with them, inspecting the home and...

explaining their responsibilities as well as the expectations of tenants we would lease to on their behalf. Our authority to act for them while utilizing our contracts, systems, checklists, to ensure best results with full regard for the consumer rights under local, state and federal laws and regulations. All of this is documented in a comprehensive real estate management contract. Our authorized agency to represent them allows us to make a variety of decisions in real time. They agree to support this authorization in several ways. They further indemnify our actions and/or inactions, our judgements and/or mistakes as if they themselves had made these decisions. While some property owners cannot abide the necessary agency that accompanies our management and must seek other solutions like sell their property. Many realize that some of these decisions can be anticipated though some cannot. They are grateful to have an advocate with decades of ownership and operational experience. For this reason our intake process is an extensive education including detailed review of the extensive contract, property details and a summary of our accounting reports, cloud communication system, marketing and leasing methods, application and leasing process. We also highlight our 18 page lease document that we utilize with every occupant. Mr.and Mrs. [redacted] were pleased with updates as we handled our authorized daily operation of their home on [redacted]. They believed they would be out of country for 3 years and during the third year a plan would be initiated by owner to relocate to SD and move back into their home. Three years came and went with no discussion. Plans change and operations were being handled as planned while property value was finally on the rise. On December 14, 2016 they indicated they would like us to consider terminating our management and not extending our then current lease. We reminded that the current lease had an expiration at the end of May. These were long term residents that we were confident wanted to stay longer not shorter especially with the current local rental economy. Though we had been esteemed by these owners for 4 1/2 years they are now trying to get around their contract responsibilities (Monday quarterbacking) by painting our company as the problem in the vacuum of this Revdex.com space. I have just completed a thorough review of our files since the inception of this client relationship. Now I'm prepared to personally sit down with the [redacted] to explain our position and listen to their perception. Though we are on solid footing according to our contract I will evaluate our nearly 5 year business relationship while asking them to do the same. I want them to understand that the quality of their real estate service improved steadily with every company decision made over the last 5 years on their behalf. Regardless of what is the contract client outcome it is clearly outside of what is appropriate to this venue. I respectfully ask that Revdex.com to respect the unique nature of our business and remove this complaint from this forum. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was promised and due a prorated check for rent for the days my insurance company had me up in a hotel until it the unit was habitable. I moved out on 2/9/17 and moved back in on 2/21/2017 and I still have also not received the check due. This was while the restoration company was blowing out the wall to dry from the rain intrusion and for the mold remediation. FBS also finally admitted that they have cut and removed mine and another tenant’s lock box off of the gate. The neighbors lock box has already been replaced and is the same exact location previous. But mine had my unit key and only gate key in it for the vendors to access the property and my unit to perform necessary work. VP states they were removed because they were never authorized to be there. I have several email conversations showing otherwise. They never reached out to any of the five (5) tenants asking whose they were or that this was going to happen. They said they will be replacing my lock-box and keys, but I still haven't gotten anything. They said when they had someone fish my lock-box out of the trash dumpster and when they opened it, the box was empty. So somewhere out there is the only gate key I had and my unit key. I have a box that I keep wedged to keep the front door shut at night when I am home and sleeping but fear I will come home to an empty house due to being cleaned out without forced entry because my unit key is floating around somewhere. I had told them I don't want a replacement unit key they need to re-key my front door with a new set of keys. • No gate key – I have had to climb the fence, nearly injuring myself. Another time we could not get entry, my 10 year old daughter and I walked downtown for dinner and waited for my boyfriend to come over and we jimmied the lock open with a credit card. • Unit has not been re-keyed • Mailbox broken • Prorated check never receiveFees removed from my account and out of the lease without penalties. Overdue prorated check owed to me, sent ASAP.
Regards,
[redacted]

As we have shared in the past, we are the agent for the property owner. We facilitate a required walk thru and move out inspection, documented with photo's and a written report and match against the move in documents.The appropriate avenue for residents to dispute is first to put their concerns...

in writing and we will review for errors, in which did not occur, and then, their 2nd recourse is thru the Small Claims court which is set up to resolve such issues.

We diligently looked into this complaint and attempted to resolve this resident concerned.  We believe at this point any and all concerns have been addressed and consider this matter closed.... please see the email to the resident below as an outline to resolution. From: [redacted] Sent:...

Wednesday, May 04, 2016 4:30 PM To: [redacted] Subject: [redacted]Good afternoon, [redacted].First, let me say that I appreciate your communicating with me about your concerns regarding the apartment listed above.When you moved in to the property on April 1, 2016, you were provided a move in inspection form and a copy of pictures that we took on March 31, 2016, depicting the condition of the apartment.  You were asked to return the move in inspection form documenting your opinion of the condition of the apartment and return to us no later than April 11, 2016.  To date, we have not received your report back in our office.On April 7, 2016, Thursday afternoon,  you submitted several service requests indicating the property had a faulty smoke detector, “there is mold in the freezer and the kitchen exhaust fan does not work” and that “every window blind is caked with dust/dirt and needs to be cleaned or replaced as my allergies are suffering from this filth” and that “kitchen cabinets and drawers are caked with dirt/dust and grease or some sticky residue.  Drawers are filled with food crumbs”.  We re-called the installer of the new smoke detector on Monday morning April 11, assigned the repair of the exhaust fan on Monday, April 11, and authorized the apartment be cleaned by a professional cleaning service after talking with you on April 15.  (you had called and spoken with [redacted] in our office that day and [redacted] notified her supervisor, [redacted], of your concerns – [redacted] called you and emailed you that afternoon and approved the cleaning to be done by calling CCS Cleaning and providing you with their phone number for scheduling.)We received pictures from you on April 18, after we assigned the cleaning company.On April 21, you wrote [redacted] an email complaining that we would not give the cleaning company a key to enter the apartment to clean.  You did ultimately schedule with the cleaning company and had your friend at the apartment with them while they worked.  From [redacted] at CCS, I understand your friend texted the cleaning company and thanked them for their work.While I realize your move in experience was less than we all would have wanted, upon your notifying us of deficiencies, we have attempted to accommodate your needs and have acted in good faith trying to resolve.I became involved on April 28, when you posted a [redacted] review thus bringing the situation to the attention of the Executive Committee at FBS.  Until that time, although all of our contact information is on our website, we don’t have any record of your attempting to resolve this by reaching out to any one of us.I inspected the apartment on April 29 and documented three items that I wanted to have repaired for you and made note of your concerns.  Further, I have copies of your photos that identify your reported cleanliness issues with the apartment.While I am sorry for the frustration that you have experienced, I cannot offer you the concession of 25 days of rent that you have requested.  You have had possession of the apartment since the 1st of the month, we have had the repairs addressed and the apartment re-cleaned.  I can offer you documentation of the items that I witnessed that needed to be cleaned so that you are not charged for the same on your exit from the apartment.In the event the accomodations we have provided are not sufficient, we offer you, for the next thirty days,  the ability to give 30 day notice to move and will allow you the ability to be relieved of your lease obligations at the end of that thirty day notice.[redacted],CAPS® CPM®, GRI®California BRE License #[redacted]Vice PresidentFBS Property Management [redacted] cell[redacted] Fax linewww.FBS-PM.com