Stoltz Cleaners & Shirt Launderers, Inc.

Apprisen would like to thank you for the opportunity to respond to the concerns expressed in the statement from Mrs. [redacted]. She had been participating in a Debt Management Program (DMP) beginning in May 2016. As outlined in the enclosed DMP agreement and payment history, we received a deposit of...

$342.00 on May 12, 2016, and disbursed $302 to the creditor, while collecting a $20 program set-up fee and a $20 monthly fee in accordance with our agreement. The DMP is a completely voluntary program on the part of both our clients and their creditors. Our clients may discontinue the program for any reason at any time. The creditors we work with are similarly under no obligation to accept to work with us under a DMP. We can make no guarantees that a creditor will work with us under the program, which we clearly disclose in multiple places on our DMP agreement.On May 31, 2016, we were asked by the client to check on the status of the account she was attempting to pay through the DMP. At the time, we had not received a response from the creditor regarding their acceptance of the plan. We immediately contacted the creditor, at which point, we were informed that the account had been transferred. Upon contacting the new collection agency, Apprisen was advised that the creditor was not going to agree to work with us and that payment we delivered to the creditor would be returned to Apprisen. Following additional attempts to reach the creditor regarding the return of the payment during the month of June, Apprisen was ultimately informed that the creditor did not apply the payment we sent to the correct account. The creditor had been attempting to resolve this issue, and advised Apprisen that they had been in regular contact with Mrs. [redacted]. The creditor informed us that they would return the payment of $302 directly to Mrs. [redacted] as soon as possible. The circumstances that caused this issue for our client were completely out of Apprisen’s control; however, due to the unfortunate circumstances and difficulty encountered by Mrs. [redacted] in her attempts to resolve her financial situation, Apprisen has agreed to refund the $40 that was paid in service fees. The $40 refund check was mailed on July 6, 2016. When added to the $302 payment the creditor agreed to refund to the client, this represents the full $342 refund requested by the client.Sincerely,Brian Y[redacted]Manager Compliance and Regulatory AffairsApprisen

Dear Ms. Crenshaw,I reviewed your complaint with our team as soon as we received it last Thursday. Please accept my apologies, as your account was handled in a way that does not meet our own standards and high expectations. Pursuant to our conversation Thursday evening, we added $175 to your account...

to cover the late fees you received as a result of our error. We disbursed those funds to your creditors as you instructed on April 20, 2018. We will touch base with you again later this week, I hope you will give us another chance and that we can earn back your trust. Regards,Brian Y[redacted]Director of Administration & AnalyticsApprisen