Stone Concrete Contractors

We have tried numerous times to try to resolve this dispute after the initial contact was made by the client at the end of June.Our representative went out to inspect the issue, but a new homeowner had already performed some work on the basement and a follow up appointment was set with the owner to...

evaluate further before warranty work was performed.I spoke with [redacted] to set a time to go out and continue the evaluation/warranty claim today and she began cussing at me and only wants a full refund, so I declined to continue the conversation.We have not had an opportunity to inspect or repair the waterproofing fully, including the ability to excavate the area we worked on, and the new homeowner is not cooperative.We need to perform warranty work and will not honor the warranty if the third party they contracted begins work where we performed work before allowing us to correct any problems, if they exist.Please contact Mark L[redacted] at ###-###-#### to set up a warranty call.thank you,[redacted] A[redacted]Operations Manager