Stone Depot

Let’s get all the facts straight We have been managing the complainant’s property for over years Per the management agreement signed by the owner of the property KTB Property Management, has the authority to make repairs up to $per needed repairA very standard practice in the Sacramento Property Management industry Over the course of plus months the owners check was short by the following amounts $for a sprinkler issues $for a lighting issues $for a sprinkler timer issue $for a lawn care issue Barley $was used for repairs in a 36-month time frameAll within our authority per the agreement and the owner The current tenant attempted to give a 30-day notice to terminate tenancy but continued to do it incorrectly for daysUpon finally receiving an acceptable notice to terminate tenancy the owner was notified by a phone call and voice mailThis was on the 23rd of February We did not receive a return call from the owner The March rent paid by the tenant was for the entire month of March, $2,If then tenants vacate the property per the 30-day notice the tenant will have the rights and will receive back $Thus, the reason the $is being withheld Upon receiving the keys to the property, the tenant will be funded any prorated rent, charged for any damages beyond wear and tear and any remaining security deposit fundsPer the management agreement the property management company controls the security deposits due to the public and owners not knowing or following the law of California on the return of deposits The owner has also been told via phone and voice mail that we will need an additional $for utility payments and management feesWe have received no response The owner threated us in an email and have unjustifiably slandered us in a *** reviewWe have provided notice to the owner we are no longer going to manage the property as of April 1,

Case number [redacted] Good day [redacted], We received and approved an application from a Mr. and Mrs. [redacted] for the property at [redacted]. Upon approval they were sent a packet of information to be signed and returned within 48 hours to hold the property along with...

the needed funds of $3,395.00. We received funds totaling $3,395.00 but none of the paper work. Repeated calls were made to the applicants/tenants but none of them were returned. This all occurred the last part of November from the 20th to the 30th.  Due to the lack of response from the applicant/tenant we put the home back on the market per the owner’s instructions and refunded the moneys back to the applicant/tenant minus a small amount for the owner’s loss of marketing time and rental revenue. Per California law we require a written notice of termination due to the fact they gave us funds for the property. We did not receive any notification form the applicant/tenant that they did not want the property. Upon finding a new tenant we refunded the appropriate fund to the applicant/tenant. We would like your consideration in removing the complaint against due to KTB Property Management refunding the funds to the applicant/tenant who made no attempt to contact us for termination of the intention to rent a property they provided funds for. Best regards.

Let’s get all the facts straight.   We have been managing the complainant’s property for over 3 years.   Per the management agreement signed by the owner of the property KTB Property Management, has the authority to make repairs up to $300.00 per needed repair. A very standard practice in...

the Sacramento Property Management industry.   Over the course of 36 plus months the owners check was short by the following amounts 12.07.2016       $45.00 for a sprinkler issues 03.08.2017       $108.00 for a lighting issues 06.06.2017       $85.00 for a sprinkler timer issue 02.06.2018       $165.00 for a lawn care issue   Barley $400.00 was used for repairs in a 36-month time frame. All within our authority per the agreement and the owner.   The current tenant attempted to give a 30-day notice to terminate tenancy but continued to do it incorrectly for 5 days. Upon finally receiving an acceptable notice to terminate tenancy the owner was notified by a phone call and voice mail. This was on the 23rd of February.  We did not receive a return call from the owner.   The March rent paid by the tenant was for the entire month of March, $2,400.00. If then tenants vacate the property per the 30-day notice the tenant will have the rights and will receive back $480.00. Thus, the reason the $500.00 is being withheld.   Upon receiving the keys to the property, the tenant will be funded any prorated rent, charged for any damages beyond normal wear and tear and any remaining security deposit funds. Per the management agreement the property management company controls the security deposits due to the public and owners not knowing or following the law of California on the return of deposits.   The owner has also been told via phone and voice mail that we will need an additional $500.00 for utility payments and management fees. We have received no response.   The owner threated us in an email and have unjustifiably slandered us in a false [redacted] review. We have provided notice to the owner we are no longer going to manage the property as of April 1, 2018.