I called home owner next day she had send me an email after midnightI showed up the following day early morning to help and to take a look at alleged damagesBased on home owners temperament and intentions, I advised her to call her insurance company and I would call mineI submitted a claim immediatelyAfter I submitted the claim I did not call her directly and let the insurance company handle the case Thanks, ***
Hi ***, Please review issues stated by client and reply back to me1-The job is completed as contraced, Kitchen side bar countertops are all installed2-We supplied and installed our own plywood like we always do every day of the week for the past years3-The Issue with cook top cut out was rectified by our installer ( the clients purchased an appliance that bearly fits in his cabinets), nothing to do with our countertop install4- The $charged, is for supllying and installing plywood, demolition and removale of old countertops and kitchen sink cut outnot just for plywood, he is upset because our crew completed this task in 1/hours, where all clients are happy about, he cant justify charged price for job done5- Our crew was not allowed to work in front of the house , they staged on grass area of the property and washed up after themselves like they always do, if their was excess dust we would have gone back and further cleaned the following day, we could not get a hold of Mr [redacted] 6- The kohler Hartland faucet diagram , has no monetary value, we used it to drill holes in proper location, its just a diagram that comes with the sink, we will be more then happy to return it to him7-there is no carpeting in the kitchen8-Mr [redacted] asked for additional countertops not in kitchen or contract, the installers advised him to call office and it would have additional cost9-Mr [redacted] dissapeared from the day we left his house, Fax disconected, would not return phone calls, or take any of our calls, first replied by letter after our first letter10-He has no complaints about countertop install which he contracted stone expo to perform, our job is emaculate and way above industry standards, he is just looking for a discount11- He was notofied by me and store before project started, that we wont connect any electrical outletts, its on the contract above his signature12- Any Issues or concerns should have bin directed to our store emidiatly after Installation, to date he wont answer phone calls, we are ready to place a lean on his property and persue legal action as stated in contract to colect remaning balance, in the years we have bin in business this would be the first time we take such action Sincerly, [redacted]
The customers complaints as far as timing are mostly valid, how ever last minute change orders and requests are the major cause for delays We had an unexpected accident in our factory which did not help the situation, how ever the project is completed , we have a completion and satisfaction form signed from client, and to better rectify the miscommunication and delay we are not charging client for upgrades in the amount of $
I called home owner next day she had send me an email after midnight I showed up the following day early morning to help and to take a look at alleged damages Based on home owners temperament and intentions, I advised her to call her insurance company and I would call mine I submitted a claim immediately After I submitted the claim I did not call her directly and let the insurance company handle the case Thanks, ***
I called home owner next day she had send me an email after midnightI showed up the following day early morning to help and to take a look at alleged damagesBased on home owners temperament and intentions, I advised her to call her insurance company and I would call mineI submitted a claim immediatelyAfter I submitted the claim I did not call her directly and let the insurance company handle the case Thanks, ***
Hi ***, Please review issues stated by client and reply back to me1-The job is completed as contraced, Kitchen side bar countertops are all installed2-We supplied and installed our own plywood like we always do every day of the week for the past years3-The Issue with cook top cut out was rectified by our installer ( the clients purchased an appliance that bearly fits in his cabinets), nothing to do with our countertop install4- The $charged, is for supllying and installing plywood, demolition and removale of old countertops and kitchen sink cut outnot just for plywood, he is upset because our crew completed this task in 1/hours, where all clients are happy about, he cant justify charged price for job done5- Our crew was not allowed to work in front of the house , they staged on grass area of the property and washed up after themselves like they always do, if their was excess dust we would have gone back and further cleaned the following day, we could not get a hold of Mr [redacted] 6- The kohler Hartland faucet diagram , has no monetary value, we used it to drill holes in proper location, its just a diagram that comes with the sink, we will be more then happy to return it to him7-there is no carpeting in the kitchen8-Mr [redacted] asked for additional countertops not in kitchen or contract, the installers advised him to call office and it would have additional cost9-Mr [redacted] dissapeared from the day we left his house, Fax disconected, would not return phone calls, or take any of our calls, first replied by letter after our first letter10-He has no complaints about countertop install which he contracted stone expo to perform, our job is emaculate and way above industry standards, he is just looking for a discount11- He was notofied by me and store before project started, that we wont connect any electrical outletts, its on the contract above his signature12- Any Issues or concerns should have bin directed to our store emidiatly after Installation, to date he wont answer phone calls, we are ready to place a lean on his property and persue legal action as stated in contract to colect remaning balance, in the years we have bin in business this would be the first time we take such action Sincerly, [redacted]
The customers complaints as far as timing are mostly valid, how ever last minute change orders and requests are the major cause for delays We had an unexpected accident in our factory which did not help the situation, how ever the project is completed , we have a completion and satisfaction form signed from client, and to better rectify the miscommunication and delay we are not charging client for upgrades in the amount of $
I called home owner next day she had send me an email after midnight I showed up the following day early morning to help and to take a look at alleged damages Based on home owners temperament and intentions, I advised her to call her insurance company and I would call mine I submitted a claim immediately After I submitted the claim I did not call her directly and let the insurance company handle the case Thanks, ***