Stone Manor @ Sonterra

Complaint: [redacted] I am rejecting this response because: I lived under bullying management, subpar conditions and Management offered me the incentive and pricing only after I found another apartment the same day, with less than hours to respond Unsafe, not kept up and unreasonable gouging charges Regards, [redacted]

Stone Manor at Sonterra [redacted] San Antonio, TX [redacted] (210) [redacted] @anterra.com March 31, Re: Complaint ID [redacted] - [redacted] Dear Revdex.com, I am in receipt of the complaint issued by Ms [redacted] regarding her being sent to collections by our apartment communityUpon reviewing her file, this is what I found: March 14, - Ms [redacted] entered into contract with Stone Manor at Sonterra to lease from April 1, through October 31,August 14, - Ms [redacted] was invited to renew her lease contractA letter was sent to her door listing the different optionsA reminder was included that a 60-day "notice to vacate" would be required if she decided to move out of her apartmentOctober 24, - A reminder letter was sent to Ms [redacted] 's apartment because she had not renewed nor given notice on her apartmentOctober 31, - Contact was finally made with Ms [redacted] via emailMs [redacted] elected to not renew her leaseShe was informed of the new rate, effective November 1, November 1, - Ms [redacted] did not pay the new rental rate, and was $shortShe was assessed late fees as outlined In her lease contractDecember 1, - Ms [redacted] did not pay anything towards December rentDecember 15, - Stone Manor at Sonterra management found the apartment to be vacant, with keys left on the counterDecember 19,- Ms [redacted] was mailed a final statement, and sent to collectionsAlthough Stone Manor at Sonterra reserved the right to charge for both November and December late fees, Ms [redacted] was only charged for one of the monthsStone Manor reserved the right to charge through a full 60-day notice through December 31, 2014, and only charged her through the 15th of DecemberFinally, Stone Manor also elected to not charge Ms [redacted] for reletting fees, nor were any damage charges assessed to her account.After Ms [redacted] 's security deposits were applied to unpaid rent balances, Ms [redacted] was charged as follows: Utility Reimbursement $Month to Month Premiums $Late fees $Trash service reimbursement $ December Rent $ Please let me know If the Revdex.com needs to review any of her contracts or correspondence regarding this matterSincerely, [redacted] , CAM Property Manager

April 14, Re: Complaint ID [redacted] - [redacted] Dear Revdex.com, I am in receipt of the response from Ms [redacted] Please understand that our lease contracts are legally binding and Stone Manor in no way defaulted our responsibilities in the lease contractMs [redacted] had obligation to issue Stone Manor a 60-day notice to vacate, and pay through that same noticeFurthermore, the lease agreement stipulates that utilities remain in her name and they are her responsibility during the duration of her contract, including the time she was on a month-to-month basis while fulfilling her 60-day notice obligationCopies of her signed contract can be provided if necessaryOur contract also stipulates that all agreements, including work orders, must be issued in writingStone Manor at Sonterra is a stellar apartment community and no defects were found in or around her apartmentIn March of 2014, Ms [redacted] issued us an AFFIDAVIT REGARDING PERMANENT MOVE-OUT OR COURT ORDER AFFECTING SPOUSE, CO-RESIDENT, OR OCCUPANT, however, neither of the boxes were checked to indicate whether or not [redacted] has moved out or was under court order to do soThis same instrument was notarized prior to Ms [redacted] turning It inThe timeline below accurately reflects her tenancy with Stone Manor, supported by written notes by our employees, copies of notices sent to Ms [redacted] 's door, and supported by contracts signed by Ms [redacted] : March 14, - Ms [redacted] entered into contract with Stone Manor at Sonterra to lease from April 1, through October 31, August 14, - Ms [redacted] was Invited to renew her lease contractA letter was sent to her door listing the different options, A reminder was Included that a 60-day "notice to vacate" would be required if she decided to move out of her apartmentOctober 24, - A reminder letter was sent to Ms [redacted] 's apartment because she had not renewed nor given notice on her apartmentOctober 31, - Contact was finally made with Ms [redacted] via emailMs [redacted] elected to not renew her leaseShe was informed of the new rate, effective November 1, November 1, 2014- Ms [redacted] did not pay the new rental rate, and was $shortShe was assessed late fees as outlined in her lease contractDecember 1, -Ms [redacted] did not pay anything towards December rentDecember 15, - Stone Manor at Sonterra management found the apartment to be vacant, with keys left on the counterDecember 19, 2014- Ms [redacted] was mailed a final statement, and sent to collectionsAlthough Stone Manor at Sonterra reserved the right to charge for both November and December late fees, Ms [redacted] was only charged for one of the monthsStone Manor reserved the right to charge through a full 60-day notice through December 31, 2014, and only charged her through the of DecemberFinally, Stone Manor also elected to not charge Ms [redacted] for reletting fees, nor were any damage charges assessed to her accountAfter Ms [redacted] 's security deposits were applied to unpaid rent balances, Ms [redacted] was charged as follows: Utility Reimbursement $Month to Month Premiums $Late fees $Trash service reimbursement $ December Rent $ Bottom line, she failed to fulfill a 60-day noticeWe stand by the charges as they are fully within our legal rights to charge, according to the lease contract all parties agreed toPlease let me know if the Revdex.com needs to review any of her contracts or correspondence regarding this matter Sincerely, [redacted] , AM Property Manager

Complaint: [redacted] I am rejecting this response because:March 31, Re: Complaint ID - [redacted] Dear Revdex.com and Stone Manor: October 31st: informed by [redacted] I could stay and my rent would remain the same after I already had rented another apartment Furthermore, was told by [redacted] that in order to do this I had to be at the office by 5PM The call was at 3:PM October 24, - A reminder letter was sent to Ms [redacted] 's apartment because she had not renewed nor given notice on her apartment.- I received no letter After I moved I received information the letters were addressed to Robert Neal, after the fact, and he was no longer on the lease I have no intention out of being extorted for $monies particular when I was forced to find an affordable apartment within a day December 1, - Ms [redacted] did not pay anything towards December rent.- I did not live here in addition to the wall soaked with urine with no intention of repairing December 15, - Stone Manor at Sonterra m***gement found the apartment to be vacant, with keys left on the counter??? I have receipt of keys from Stone Manor along with the intention of renting a clean apartment (much cleaner than when I rented it) Please review mo sheet I will not be paying the illegal charges 27-Oct Paid full rent for November after notifying that I would be moving in November due to rent increases in year - paid $ 31-Oct Informed Stone Manor I was moving and vacating the apartment due to second increase in rent 31-Oct Was informed via email I could stay for $at 3:PM, but was told I had to do it before 5PM after I had rented another apartment Received email at 3:as well as voice mail asking me to be in the office by 5:PM to keep existing charges, but already had rented another apartment due to the increases 5-Dec [redacted] left voice mail my apartment is ready and showing and they have not been able to lease it If I don't pay December rent Stone Manor will file eviction notices against me in spite of me moving already to another location 5-Nov [redacted] left voice mail that I can pay if I go to the office at PM and update lease (after I already rented another apartment) 6-Nov Added $charges to my rent due to me moving and then added late fees to this after I had already vacated and turned keys into the apartment 7-Nov Bullied about parking spot that I have used for over year that was approved by Samantha due to retainer wall causing over 5000$ worth of damage to my vehicle 17-Nov Maintenance men told me water that saturated my wall was from upstairs bathroom and they will not repair since I'm moving Hence, they will paint when I move 17-Nov Drain flies for entire length of time I lived there not exterminated in master bath - they hatched week to week was told to just call for pest control, when flies would reappar and not destroyed by pest control 17-Nov Turned in keys and requested water to stop for apartment 17-Nov Requested Statement of Account from Stone Manor, which I did not receive 5-Dec Received voice mail that Stone Manor will file eviction charges against me, in spite of them already showing the apartment and me living in another apartment, via voice mail (***) if I did not pay the varying and increasing amount of monies Stone Manor added to my November rent 5-Dec Received voice mail that Stone Manor will now turn me into collections for November and December rent 15-Nov Moved into Sonterra Blue 15-Nov Ignored my written request for statement of account 8-Dec Received email with statement of account, finally, however charged me November trash and water when I was not in the apartment 8-Dec Was informed via email that I owe trash and water for full months of November and December in spite that I vacated the apartment on 11/ 8-Dec Stone Manor informed me they sent me a renewal letter on 08/advising me of the rent increase, which they did not give me - this email is the first I've heard of re: this letter 12-Dec Filed report with Attorney General and emailed back not to gauge me for more $$$ for fictitious inflated prices to [redacted] Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:  I lived under bullying management, subpar conditions and Management offered me the incentive and pricing only after I found another apartment the same day, with less than 4 hours to respond.  Unsafe, not kept up and unreasonable gouging charges. 
Regards,
[redacted]

Stone Manor at Sonterra [redacted] San Antonio, TX [redacted] (210) [redacted]@anterra.com March 31, 2015 Re: Complaint ID [redacted] - [redacted] Dear Revdex.com, I am in receipt of the complaint issued by Ms. [redacted] regarding her being sent to collections...

by our apartment community. Upon reviewing her file, this is what I found: March 14, 2014 - Ms. [redacted] entered into contract with Stone Manor at Sonterra to lease from April 1, 2014 through October 31,2014. August 14, 2015 - Ms. [redacted] was invited to renew her lease contract. A letter was sent to her door listing the different options. A reminder was included that a 60-day "notice to vacate" would be required if she decided to move out of her apartment. October 24, 2014 - A reminder letter was sent to Ms. [redacted]'s apartment because she had not renewed nor given notice on her apartment. October 31, 2014 - Contact was finally made with Ms. [redacted] via email. Ms. [redacted] elected to not renew her lease. She was informed of the new rate, effective November 1, 2014. November 1, 2014 - Ms. [redacted] did not pay the new rental rate, and was $405.09 short. She was assessed late fees as outlined In her lease contract. December 1, 2014 - Ms. [redacted] did not pay anything towards December rent. December 15, 2014 - Stone Manor at Sonterra management found the apartment to be vacant, with keys left on the counter. December 19,2014 - Ms. [redacted] was mailed a final statement, and sent to collections. Although Stone Manor at Sonterra reserved the right to charge for both November and December late fees, Ms. [redacted] was only charged for one of the months. Stone Manor reserved the right to charge through a full 60-day notice through December 31, 2014, and only charged her through the 15th of December. Finally, Stone Manor also elected to not charge Ms. [redacted] for reletting fees, nor were any damage charges assessed to her account.After Ms. [redacted]'s security deposits were applied to unpaid rent balances, Ms. [redacted] was charged as follows: Utility Reimbursement $169.65 Month to Month Premiums $150.00 Late fees $120.00 Trash service reimbursement $ 10.00 December Rent $781.00   Please let me know If the Revdex.com needs to review any of her contracts or correspondence regarding this matter. Sincerely, [redacted], CAM Property Manager

April 14, 2015 Re: Complaint ID [redacted] - [redacted] Dear Revdex.com, I am in receipt of the response from Ms. [redacted]. Please understand that our lease contracts are legally binding and Stone Manor in no way defaulted our responsibilities in the lease contract. Ms. [redacted] had obligation to issue Stone Manor a 60-day notice to vacate, and pay through that same notice. Furthermore, the lease agreement stipulates that utilities remain in her name and they are her responsibility during the duration of her contract, including the time she was on a month-to-month basis while fulfilling her 60-day notice obligation. Copies of her signed contract can be provided if necessary. Our contract also stipulates that all agreements, including work orders, must be issued in writing. Stone Manor at Sonterra is a stellar apartment community and no defects were found in or around her apartment. In March of 2014, Ms. [redacted] issued us an AFFIDAVIT REGARDING PERMANENT MOVE-OUT OR COURT ORDER AFFECTING SPOUSE, CO-RESIDENT, OR OCCUPANT, however, neither of the boxes were checked to indicate whether or not [redacted] has moved out or was under court order to do so. This same instrument was notarized prior to Ms. [redacted] turning It in. The timeline below accurately reflects her tenancy with Stone Manor, supported by written notes by our employees, copies of notices sent to Ms. [redacted]'s door, and supported by contracts signed by Ms. [redacted]: March 14, 2014 - Ms. [redacted] entered into contract with Stone Manor at Sonterra to lease from April 1, 2014 through October 31, 2014. August 14, 2015 - Ms. [redacted] was Invited to renew her lease contract. A letter was sent to her door listing the different options, A reminder was Included that a 60-day "notice to vacate" would be required if she decided to move out of her apartment. October 24, 2014 - A reminder letter was sent to Ms. [redacted]'s apartment because she had not renewed nor given notice on her apartment. October 31, 2014 - Contact was finally made with Ms. [redacted] via email. Ms. [redacted] elected to not renew her lease. She was informed of the new rate, effective November 1, 2014. November 1, 2014- Ms. [redacted] did not pay the new rental rate, and was $405.09 short. She was assessed late fees as outlined in her lease contract. December 1, 2014 -Ms. [redacted] did not pay anything towards December rent. December 15, 2014 - Stone Manor at Sonterra management found the apartment to be vacant, with keys left on the counter. December 19, 2014- Ms. [redacted] was mailed a final statement, and sent to collections. Although Stone Manor at Sonterra reserved the right to charge for both November and December late fees, Ms. [redacted] was only charged for one of the months. Stone Manor reserved the right to charge through a full 60-day notice through December 31, 2014, and only charged her through the 1501 of December. Finally, Stone Manor also elected to not charge Ms. [redacted] for reletting fees, nor were any damage charges assessed to her account. After Ms. [redacted]'s security deposits were applied to unpaid rent balances, Ms. [redacted] was charged as follows: Utility Reimbursement $169.65 Month to Month Premiums $150.00 Late fees $120.00 Trash service reimbursement $ 10.00 December Rent $781.00   Bottom line, she failed to fulfill a 60-day notice. We stand by the charges as they are fully within our legal rights to charge, according to the lease contract all parties agreed to. Please let me know if the Revdex.com needs to review any of her contracts or correspondence regarding this matter.  Sincerely,   [redacted], AM Property Manager

Complaint: [redacted]
I am rejecting this response because:March 31, 2015
Re: Complaint ID 10543956 - [redacted]
Dear Revdex.com and Stone Manor:
October 31st: 
informed by [redacted] I could stay and my rent would remain the same after I
already had rented another apartment.  Furthermore,
was told by [redacted] that in order to do this I had to be at the office by 5PM.  The call was at 3:55 PM.
October 24, 2014 - A reminder letter was sent
to Ms. [redacted]'s apartment because she had not renewed nor given notice on her
apartment.-   I
received no letter.   After I moved I received information the
letters were addressed to Robert Neal, after the fact, and he was no longer on
the lease.
I have no intention out of being
extorted for $405.00 monies particular when I was forced to find an affordable
apartment within a day.
December 1, 2014 - Ms. [redacted] did not pay anything
towards December rent.- I did not live here in
addition to the wall soaked with urine with no intention of repairing.
December 15, 2014 - Stone Manor at Sonterra
m[redacted]gement found the apartment to be vacant, with keys left on the counter??? I have receipt of keys from Stone
Manor along with the intention of renting a clean apartment (much cleaner than
when I rented it).  Please review move-in
sheet.
I will
not be paying the illegal charges




















































































27-Oct

Paid
full rent for November after notifying that I would be moving in November due
to rent increases in 1 year - paid $1401

31-Oct

Informed
Stone Manor I was moving and vacating the apartment due to second increase in
rent

31-Oct

Was
informed via email I could stay for $1381 at 3:55 PM, but was told I had to
do it before 5PM after I had rented another apartment.  Received email at 3:55 as well as voice
mail asking me to be in the office by 5:00 PM to keep existing charges, but
already had rented another apartment due to the increases

5-Dec

[redacted]
left voice mail my apartment is ready and showing and they have not been able
to lease it.  If I don't pay December
2014 rent  Stone Manor will file
eviction notices against me in spite of me moving already to another location

5-Nov

[redacted]
left voice mail that I can pay 1381.00 if I go to the office at 5 PM and
update lease (after I already rented another apartment)

6-Nov

Added
$405.09 charges to my rent due to me moving and then added late fees to this
after I had already vacated and turned keys into the apartment

7-Nov

Bullied
about parking spot that I have used for over 1 year that was approved by
Samantha due to retainer wall causing over 5000$ worth of damage to my
vehicle

17-Nov

Maintenance
men told me water that saturated my wall was from upstairs bathroom and they
will not repair since I'm moving. 
Hence, they will paint when I move

17-Nov

Drain
flies for entire length of time I lived there not exterminated in master bath
- they hatched week to week was told to just call for pest control, when
flies would reappar and not destroyed by pest control

17-Nov

Turned
in keys and requested water to stop for apartment

17-Nov

Requested
Statement of Account from Stone Manor, which I did not receive

5-Dec

Received
voice mail that Stone Manor will file eviction charges against me, in spite
of them already showing the apartment and me living in another
apartment,  via voice mail ([redacted]) if I
did not pay the varying and increasing amount of monies Stone Manor added to
my November rent

5-Dec

Received
voice mail that Stone Manor will now turn me into collections for November
and December 2014 rent

15-Nov

Moved
into Sonterra Blue

15-Nov

Ignored
my written request for statement of account

8-Dec

Received
email with statement of account, finally, however charged me November trash
and water when I was not in the apartment

8-Dec

Was
informed via email that I owe trash and water for full months of November and
December in spite that I vacated the apartment on 11/15

8-Dec

Stone
Manor informed me they sent me a renewal letter on 08/15 advising me of the
rent increase, which they did not give me - this email is the first I've
heard of re: this letter

12-Dec

Filed
report with Attorney General and emailed back not to gauge me for more $$$
for fictitious inflated prices to [redacted]
 
Regards,
[redacted]