Stone, Ray Incorporated

We pride ourselves on excellent customer service so we apologize that your request regarding your screen was marked as completed when you moved in approximately months agoWe were not aware of our lack of maintenance until your post on 1/20/ You returned our call on 1/ and on 1/22; we replaced your screen door, replaced your vanity bulb, tightened a loose screw on your toilet and cleaned the soap residue from the corner seals on your dishwasher which will stop it leakingWe have had a company weld a latch plate onto the pedestrian gate and they will make minor repairs on Monday to two other gates Our gates are not able to tolerate a great deal of abuse They are designed to control access but they are not security gatesYou mentioned the homeless in the area and you did contact our Assistant Manager to confront some people that you thought were homeless outside our property, which she did Going forward, we ask that you call the office with maintenance requests and contact thepolice directly should you see anything untoward inside or outside the property If you feel that you have chosen the wrong apartment home, let us work with you in releasing you from any contract that you have signed

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We pride ourselves on excellent customer service so we apologize that your request regarding your screen was marked as completed when you moved in approximately 5 months ago. We were not aware of our lack of maintenance until your post on 1/20/15.    You returned our call on 1/21...

and on 1/22; we replaced your screen door, replaced your vanity bulb, tightened a loose screw on your toilet and cleaned the soap residue from the corner seals on your dishwasher which will stop it leaking. We have had a company weld a latch plate onto the pedestrian gate and they will make minor repairs on Monday to two other gates.  Our gates are not able to tolerate a great deal of abuse.  They are designed to control access but they are not security gates. You mentioned the homeless in the area and you did contact our Assistant Manager to confront some people that you thought were homeless outside our property, which she did.  Going forward, we ask that you call the office with maintenance requests and contact thepolice directly should you see anything untoward inside or outside the property.   If you feel that you have chosen the wrong apartment home, let us work with you in releasing you from any contract that you have signed.

Review: The security gates located next to apartment have been damaged and easily accessible to anybody who wants to enter the grounds, including man made drug dealers, thieves, homeless sleeping in the laundry rooms and outside other people's apartments, digging through people's trash and regurgitating in front of residents doors. Tenants have been complaining about this for years, including the fact that I contacted corporate, maintenance and the office to have this gate repaired. Two security gates at this moment has had sticks stuck inside the doors and one of them had the lock filed down so anybody could access it at anytime. Two people from maintenance came days later after they said they were going to contract the work out and have the gate replaced; maintenance did not fix the gate and it's easily pushed or pulled open without needing the key. Maintenance said when I first moved in that my screen door would be repaired and still waiting on that to be fixed among other issues. Tenants are made to pay $75.00 if they lose their key; why is this allowed when people can come in and do whatever they want, whenever they want? The security and well being of the tenants in this complex is in jeopardy and someone needs to do something about it.The grounds keeping company that is hired to mow the grass and blow the leaves in this complex are doing a terrible job. They mow the grass when it's wet and continue to pile the dead cut or wet grass on top of each other leaving the lawn to look like a mess. The leaf blowers blow the leaves, mud and dirt up into the apartment areas causing more mess than cleanliness.Desired Settlement: Replacement of two gates that are currently being disabled. Remove the ability on the front gate to enter the complex by security code and only allow tenants who live here open the gate with the gate opener on the key chain that you get when you pay to live here or change the codes on a monthly basis and mail them out every two weeks. Replacement of the grounds-keeping company. Replacement of the maintenance people. Call an all Tenant meeting and ask them what they feel.

Business

Response:

We pride ourselves on excellent customer service so we apologize that your request regarding your screen was marked as completed when you moved in approximately 5 months ago. We were not aware of our lack of maintenance until your post on 1/20/15. You returned our call on 1/21 and on 1/22; we replaced your screen door, replaced your vanity bulb, tightened a loose screw on your toilet and cleaned the soap residue from the corner seals on your dishwasher which will stop it leaking. We have had a company weld a latch plate onto the pedestrian gate and they will make minor repairs on Monday to two other gates. Our gates are not able to tolerate a great deal of abuse. They are designed to control access but they are not security gates. You mentioned the homeless in the area and you did contact our Assistant Manager to confront some people that you thought were homeless outside our property, which she did. Going forward, we ask that you call the office with maintenance requests and contact thepolice directly should you see anything untoward inside or outside the property. If you feel that you have chosen the wrong apartment home, let us work with you in releasing you from any contract that you have signed.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.