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Stone, Soils and Shrubs

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Stone, Soils and Shrubs Reviews (2)

This company did a great yard overhaul for a family member of mine at the end of March, and they did it on short notice. My family member was quite pleased, and the price was very reasonable. When the project was completed, my husband and I asked them to come quote a yard project for us, as we live in the same neighborhood. We really wanted to complete the project soon so our toddler's swing set area would be usable for spring and we could set up the sandbox he got for Christmas. We made a plan with the owner of the company, set a price, and were told the work on our yard would start in three weeks. After 4 to 5 weeks passed with no word from Mr. [redacted], we contacted him to ask what was going on. We were told that there were just weather-related delays, and that work on our yard should start by the end of that week, or beginning of the next week at the latest. Again, a couple of weeks passed with no word from Mr. [redacted], so again we contacted him. This time Mr. [redacted] told us we were on his schedule for the following Monday. He made an appointment to come and walk our yard and discuss all the details of the project one more time. The appointment was set for that Saturday "sometime before noon" at Mr. [redacted]'s request because he said it would be best for his schedule. On Saturday we sat around all day long waiting for Mr. [redacted]. Not only did he never show up, he never even called us. It's now been a couple of weeks since then with no response. My husband left a message saying we would just appreciate a little communication so we can hire someone else because our son is anxiously waiting for his play area to be completed. At this point we realize we are never going to get a response. We're really disappointed. I assume we are being treated this way because we weren't a high dollar project. But we were flexible and patient and reasonable, and got treated as though our business meant nothing.

This company did a great yard overhaul for a family member of mine at the end of March, and they did it on short notice. My family member was quite pleased, and the price was very reasonable. When the project was completed, my husband and I asked them to come quote a yard project for us, as we live in the same neighborhood. We really wanted to complete the project soon so our toddler's swing set area would be usable for spring and we could set up the sandbox he got for Christmas. We made a plan with the owner of the company, set a price, and were told the work on our yard would start in three weeks. After 4 to 5 weeks passed with no word from Mr. [redacted], we contacted him to ask what was going on. We were told that there were just weather-related delays, and that work on our yard should start by the end of that week, or beginning of the next week at the latest. Again, a couple of weeks passed with no word from Mr. [redacted], so again we contacted him. This time Mr. [redacted] told us we were on his schedule for the following Monday. He made an appointment to come and walk our yard and discuss all the details of the project one more time. The appointment was set for that Saturday "sometime before noon" at Mr. [redacted]'s request because he said it would be best for his schedule. On Saturday we sat around all day long waiting for Mr. [redacted]. Not only did he never show up, he never even called us. It's now been a couple of weeks since then with no response. My husband left a message saying we would just appreciate a little communication so we can hire someone else because our son is anxiously waiting for his play area to be completed. At this point we realize we are never going to get a response. We're really disappointed. I assume we are being treated this way because we weren't a high dollar project. But we were flexible and patient and reasonable, and got treated as though our business meant nothing.","neg-1

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Description: Landscape Designers

Address: 6715 Matthews Rd, Durham, North Carolina, United States, 27712-9253

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