Stonebridge Capital Management

Yes, when it came in the tire light was on and indicating low pressureNow after the new tire was installed the tire light is still on and indicating low pressureWe could not have know there was a malfunction to the system until the new tire was installed and after trying to rest the tire lightThis is when we found out using our scan tool that a malfunction in the system was present Tell us why here

Complaint: [redacted] I am rejecting this response because: As they said, the first time we took the vehicle to the shop they told us that the tire cannot be repaired and they order a new oneThe TPMS was working and indicating the low pressure for that tireWhen the tire arrived they call us and took the vehicle again and the TPMS was working and indicating the low pressure for that tireUsually when a shop received a car for repair they make an inventory/order and if there is an exception that has to be said, they write it in the same orderAttached you can find the copy for the customer and you can notice that there is no exception regarding this issue (TPMS malfunction) as now they are sayingIf there was a malfunction from the beginning, the second and third time we took back the vehicle in order to get the reading of the sensor corrected, the shop would not take the vehicle or should referred to the exception at the first and second orders Regards, [redacted] ***

Complaint: [redacted]
I am rejecting this response because: As they said, the first time we took the vehicle to the shop they told us that the tire cannot be repaired and they order a new one. The TPMS was working and indicating the low pressure for that tire. When the tire arrived they call us and took the vehicle again and the TPMS was working and indicating the low pressure for that tire. Usually when a shop received a car for repair they make an inventory/order and if there is an exception that has to be said, they write it in the same order. Attached you can find the copy for the customer and you can notice that there is no exception regarding this issue (TPMS malfunction) as now they are saying. If there was a malfunction from the beginning, the second and third time we took back the vehicle in order to get the reading of the sensor corrected, the shop would not take the vehicle or should referred to the exception at the first and second orders.
Regards,
[redacted]

Yes, when it came in the tire light was on and indicating low pressure. Now after the new tire was installed the tire light is still on and indicating low pressure. We could not have know there was a malfunction to the system until the new tire was installed and after trying to rest the tire light. This is when we found out using our scan tool that a malfunction in the system was present.  Tell us why here...

Complaint: [redacted]
I am rejecting this response because:It is not quite true what the shop says, or a couple of precisions shuold be made.After the tire was replaced, the sensor did not read the pressure or low pressure indication, instead of that only two dashes blinking "--" and the TPMS sensor on.This is why I strongly believe that we have not been treat fair, and the shop tries evading their responsibly for the performance of their job.
Regards,
[redacted]

This vehicle was brought in to our shop with a flat tire. The tire light indicator was on and flashing at the time of arrival. The tire could not be repaired and a new tire was ordered and installed. The tire light is still on and flashing. Our scan tool indicates that all sensors in all of...

 the tires are on and sending signals. On the dashboard of the vehicle it states "tire monitoring system" which indicates a malfunction in the on-board computer not the tire nor the sensor it the tire. This was obviously a malfunction in the system before it was brought to us for a tire repair. Please understand that we merely replaced a tire and did not have any contact with the on-board computer system. This was explained to the customer when the vehicle was brought in and again explained to the customer when the vehicle was picked up as well. A notation and explanation of all this was written on the customers receipt and signed by the customer.