Stonebridge Golf Club

As stated earlier, I am happy to pay for services provided, but I believe we are being charged for walks that never occurred, and that had been canceled, but had already been paid for due to their policy of payment being received in advance of services
I had emailed a series of questions in February regarding a credit to my account for these canceled walks, to which I was told on Feb that the gentlemen responsible for billing was out of town and would provide a bill once he returnedI received that bill a week later, but there was no adjustment on it for those two walks we had canceled and requested a credit for, so I sent another email asking about our creditThat went not responded to until I received the same bill on August, months later
I am happy to resolve this issue, but I will not pay for services not rendered, and am incredibly frustrated with the lack of responses to email queries, the seemingly unethical billing practices, and the month time lapse in receiving any sort of response to my questionsI submitted a complaint because I could not receive a response from them via email
I am prepared to pay $105, which is the total in the most recent bill, minus the $in late fees and the $I already paid and was never credited for when walks were canceled back in mid-February

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

This complaint is the result of miscommunication on both the client's part as well as ours.  Somehow the client did not realize that he was still liable for paying for the last appointment he had with us.  We send confirmations of appointments as well as invoices by email to our clients...

upon every appointment being booked.  When we haven't received payment, we as a late fee as stated in our contracts.  Evidently, the client may have tried to contact us but we never received any message.  Before we could get back to him, he filed a complaint with the Revdex.com.  All we are looking for is payment for the original amount owed of $152.  I can provide confirmation of the amounts upon request.Bryan C. S[redacted]Manager/CFOThe Bryis LLC

Upon another review of the client's account, I determined that there was one visit that was cancelled and still charged for.  In accordance with our cancellation policies, clients are usually responsible for 50% of the appointment price for visits cancelled within 24 to 72 hours.  We may make exceptions to this policy and it appears that the client may have been told this.  As a result, I have adjusted that invoice (#[redacted]) to reflect for the visit not done.  As for cancellations done with enough notice, the actual price of the appointment is reduced and there is no charge for the visit that was cancelled and all invoices are adjusted accordingly with credits being applied automatically.
All transactions from All dates for Adam, Nicholas (308053)


Date
Type
No.
Due date
Amount
Balance
 


2015-02-23
Invoice
[redacted]
2015-03-05
105.00
126.00



2015-02-17
Payment
Payment ID:[redacted]
2015-02-17
-63.00
21.00



2015-02-16
Invoice
[redacted]
2015-02-26
63.00
84.00



2015-02-13
Invoice
[redacted]
2015-02-23
21.00
21.00



2015-02-03
Payment
Payment ID:[redacted]
2015-02-03
-21.00
0.00



2015-02-02
Invoice
[redacted]
2015-02-12
21.00
21.00



2015-01-26
Invoice
[redacted]
2015-02-05
21.00
0.00



2015-01-19
Invoice
[redacted]
2015-01-29
63.00
-21.00



2015-01-18
Payment
Payment ID:[redacted]
2015-01-18
-63.00
-84.00



2015-01-15
Invoice
[redacted]
2015-01-25
21.00
-21.00



2015-01-13
Payment

2015-01-13
-42.00
-42.00



2015-01-08
Invoice
[redacted]
2015-01-18
0.00
0.00



Beginning balance




0.00

As noted above, Invoice #[redacted] was reduced from $42 to $21.  No invoice has a late fee added either and the balance the client owes is $126.  I am also providing a statement that details each appointment and payment.  I re-verified that each visit was indeed done and checked off by the employee assigned to do it.Bryan C. S[redacted]Manager/CFOThe Bryis LLC