Stonebridge Mortgage Company, LLC

Hi ***.We replied to you with the following: Hello ***,Order Number: [redacted] Thank you for your recent orderWe apologize for the issue with your orderIf you`d like to have it refunded, please send it back to: [redacted] [redacted] *** [redacted] [redacted] ** ***When you send it back, please make sure to indicate RMA number: [redacted] so that we can help you resolve this matter as quickly as possibleWe process returns 1-times a weekYou will receive a confirmation email once an action has been takenPlease do not hesitate to email us back if you have any further questions.I also attaching a .pdf printout of the correspondence you had with our customer service departmentWe can gladly issue you a full refund on the order once we receive and inspect the sunglasses

Hi ***Your order has since been refunded in fullThe [redacted] transaction ID # for the refund was: [redacted] Please see the attached confirmation of the full refund via [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I want everyone to know what I had to go thru and how much effort and emails I had to sent out to get to this stateThis is a worest business and people and process in placeReview all of my interactions with them form the date I placed this order In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution is acceptable to meIt was upsetting that it took so much effort to achieve a response from themi appreciate that the Revdex.com helped to broker the result
Sincerely,
*** ***

I completely understand your concernsWe have implemented measures in place with the shipping carrier to ensure that this does not occur againCan you confirm that you've received the full refund on the order?

I'm terribly sorry for the issue with the orderI have generated a pre-paid shipping label, which you can affix to the package and send it back for a refundThe label will be sent to you in a separate emailWe generally process returns 1-times a weekYou will receive a confirmation email as
soon as the refund is processedPlease don't hesitate to email us back if you have any other questions or concerns

Hi ***. The refund has been processed via ***The transaction ID # for the refund is: ***Can you confirm receipt of the refund?

I'm terribly sorry for the issue with the orderAs per your request, I have issued you a full refundThe *** transaction ID # for the refund was: ***I am also attaching a confirmation of the refund as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have previously been advised by *** *** *** about the issue with his orderIt it quite unfortunate that his package was lost by the shipping carrierWe made every attempt to work closely with our shipping partner at ***, especially the floor manager at the sorting facility, to trace the
packageWhen we were unable to locate the package, we issued *** *** a full refund on the order, as he had requestedA copy of our correspondence with *** *** is being included, which indicates his preference for a full refundThe refund was issued in full on Dec**, The transaction ID for the refund was: ***The transaction details have been attached as wellPlease let me know if you have any additional questions or concerns about this

To whom it may concernThis is in regard to Revdex.com complaint # *** that we received from *** *** for an order placed on Shnoop.com on November **, for 2-Pack: ISOTONER Insulated Deerskin Smooth Leather Gloves for Men - Size : MediumOur records concur, as *** *** indicated,
that he initially contacted our customer care department on January **, 2015, which was days after the date of purchase, to express his displeasure with the order*** *** was upset that the gloves he purchased were branded as Kirkland gloves, but were advertised as ISOTONERThe gloves we sent *** *** were indeed ISOTONER gloves, which can be easily validated by referencing the RN # sewn on the inside of the gloves with the FTC RN database (***)In accordance with New York State Consumer protection laws (***) as well as the Revdex.com guidelines (***), shnoop.com, as a retailer domiciled in New York offers our customers days to return ordersOur return policy is posted on our website, which can referenced at this link: *** In addition to this, ***, which was the form of payment used to place the order, only offers the option of a refund on a payment within daysDespite this, we generously offered *** *** the option of sending back the order at our expense for a store creditIf you can relay to *** *** to provide us with either the tracking number for the return package that he sent the order back in or the store voucher code he indicated isn't working, I can certainly reference it and do my best to help him resolve this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I am still disappointed that the seller informed *** that the package was delivered without reference to the "DELIVERABLE STATUS" and did not respond to my email requesting either a refund or re-sending.
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello,A full refund may be sent via *** to ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***.We replied to you with the following: Hello ***,Order Number: *** Thank you for your recent orderWe apologize for the issue with your orderIf you`d like to have it refunded, please send it back to:***
*** *** ***
*** *** ***
*** **
***When you send it back, please make sure to indicate RMA number: *** so that we can help you resolve this matter as quickly as possibleWe process returns 1-times a weekYou will receive a confirmation email once an action has been takenPlease do not hesitate to email us back if you have any further questions.I also attaching a .pdf printout of the correspondence you had with our customer service departmentWe can gladly issue you a full refund on the order once we receive and inspect the sunglasses

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Initial email was primarily concerning the fact that the gloves were falling apart, and then additionally that they were labeled inappropriately, with the response being that they were somehow allowed to label them that way.  Either way, the return was approved for a refund, but refund was issued as a store credit instead.  Future emails were ignored asking for a check to be sent instead, and when I finally found a product marginally worth buying, the credit did not work.   I've included in the attached PDF:1) the initial thread where the refund was approved, which goes into the issues and includes pictures (P1-6).2) Confirmation from Shnoop of their receipt of the return, (P7) and 3) Evidence of my good faith efforts to resolve this by using the credit and reaching out when it didn't work, to no avail (P8).   At this point no response will be acceptable other than my money being returned to me either through a check being mailed to me or the money being directly deposited to my [redacted] account.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted].I'm sorry for the issue with the order. As you requested on January *, 2016, we issued you a full refund on the order. Attached is a pdf print out of the request for a refund, as well as the PayPal transaction details for the payment, showing that the order was processed on Jan *, 2016....

Please don't hesitate to let us know if you have any other questions or concerns.

Hi [redacted]. Your order has since been refunded in full. The [redacted] transaction ID # for the refund was: [redacted]. Please see the attached confirmation of the full refund via [redacted].

This is in regard to Revdex.com complaint # [redacted], filed on 3/**/2016 by [redacted] for a purchased in the amount of $12.99 made through [redacted] on Mar **, 2016. At the time the order was placed, [redacted] requested to have the order delivered to:[redacted]
[redacted]Shortly after the order...

has since shipped out, [redacted] contacted us to request a change of address, which was no longer possible at that point. Being that we had our contractual obligation in accordance to both [redacted] and [redacted]'s user agreement, whereby we dispatched the package to the address requested by the customer, the case was closed out by [redacted].Attached you will find the record of payment from [redacted] showing the address that [redacted] requested delivery to at the time of sale, as well as the outcome of the [redacted] case. Though the [redacted] is showing the package was last scanned in Chandler, AZ, it hasn't been returned back to us yet. I can assure [redacted] that once we receive the package back from the USPS, I can gladly resend it to the updated address of his choosing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I want everyone to know what I had to go thru and how much effort and emails I had to sent out to get to this state. This is a worest business and people and process in place. Review all of my interactions with them form the date I placed this order.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]