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StoneCreek Veneer & Pavers

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Reviews StoneCreek Veneer & Pavers

StoneCreek Veneer & Pavers Reviews (34)

The customer received their product and signed for it left it on a job site for several days then called us and stated they were short several boxes days after they received the product and installed over half of it. Even though they signed they received all of it we still tried to accommodate
them and gave them the material needed to complete their job. "However ironically enough the needed more then there original order"So they wanted it shipped to them as quickly as possible. So we had a option from our list of carriers that they chose with a ESTAMATED day transit timeWhen the truck arrived THEY DID NOT HAVE THE EQUPMENT ON SITE TO UNLOAD THE TRUCK SO IT HAD TO RESCHUDLE. That is at no fault of ours. Now they feel we should refund them for there mistakeIt was there fault the truck was not able to be unloaded and had to reschedule.We have made every attempt to try to keep this customer happy we even went as far a s giving them 100s of sq ft of product after they signed stating they received it and installed it and they ended up needing more then they ordered on there original order. They have made mistake after mistake and we have done what we can to assist them in good faith.This issue with the delivery was no fault of ours it was them that delayed it by not be able to unload it. It was no fault of ours it was rescheduled

We spoke to this customer several times concerning this issue. The customer switched credit cards and we were not able to refund the stated amount to his original credit card and we told him on several occasions that we needed a letter from him stating that he was willing to take the
refund back as a check and that it would not be deposited to a credit card. We have not received a letter from this customer.We would like to thank the Revdex.com for letting us have this opportunity to explain this issue.Thank You

The customer received their product and signed for it left it on a job site for several days then called us and stated they were short several boxes days after they received the product and installed over half of it.  Even though they signed they received all of it we still tried to accommodate...

them and gave them the material needed to complete their job.  "However ironically enough the needed more then there original order". So they wanted it shipped to them as quickly as possible.  So we had a option from our list of carriers that they chose with a ESTAMATED 3 day transit time. When the truck arrived THEY DID NOT HAVE THE EQUPMENT ON SITE TO UNLOAD THE TRUCK SO IT HAD TO RESCHUDLE.  That is at no fault of ours.  Now they feel we should refund them for there mistake. It was there fault the truck was not able to be unloaded and had to reschedule.We have made every attempt to try to keep this customer happy we even went as far a s giving them 100s of sq ft of product after they signed stating they received it and installed it and they ended up needing more then they ordered on there original order.  They have made mistake after mistake and we have done what we can to assist them in good faith.This issue with the delivery was no fault of ours it was them that delayed it by not be able to unload it.  It was no fault of ours it was rescheduled.

As stated. I did call to try and revoke my complaint. It was a misunderstanding and a couple missed calls the company came through with the product and service they had promised. This day and age you never know who may be out to get you and here I think I was a little to antsy. I am satisfied with the outcome of my order and would do business with the company again. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to this customers latest story.  Looking at the pictures that she post it is clear that there was something dumped over the stone and when they handled thestone they clearly had something on their hands as her husband stated.  This customers story has changed from the time she received her product and the story her husband gave us was totally different. However now that she has had the opportunity to read our response she and her husband can sit downand come up with a story that sounds correct.This product was shipped to them as described. We have paper work she signed stating the product was in good condition after reading and seeing how these people are it seems that if the product was not to their satisfaction they would not had signed for it…We have contacted other customers that had the same product they have no complaints.This customer has said one thing and done another from the time they received their product, from asking us to send them more product and the whole time try to get their money back from their credit card company to telling the Revdex.com that their project was complete and they moved on. However asking us to send more product several days after speaking to the Revdex.com.This customer does not have their facts straight from the sales person to whom she spoke to, the owners of the company or how they tried to get their product for free.  She read our response to her initial complaint and tried to make something look good as she has done from the beginning.Through out this process we tried to satisfy this customer even though there was no fault of ours.  New product was ready to ship up until the time our merchant server advise us there my be fraudulent activity and not to ship them any further products.Throughout this process we have learned that no matter how hard you try or how far you go to help someone out there are those that always want more for less and no matter how much you do you will never make those customers happy.We would like to thank the Revdex.com for the opportunity to explain what really happened throughout this transaction and giving us the opportunityto defend our good name. Thank You

As per the above complaint we will provide a time line ofthe complaint.The customer product was shipped to them on1/7/15The customer received their product on 1/12/15.  They signed the B.O.L. that their productwas in good/acceptable condition.On 1/14/15 the...

customer spoke to our answeringservice with concerns about her product.On 1/17/15 we spoke to the customer she statedthat she felt that her product was to dark in color.  We explained to her that the product wouldlighten up as it dried. The product was shipped asap per her request.  The customer stated that there were fingerprints on her product that they were unable to clean off.  We were unaware how this could happen. ( wewill touch base on this in a moment)The customer stated that she did not wantthe product she wanted it returned we explained to her we do not take returnsand if we made a exception there is a 30% restocking Fee as listed in our termsthat she agreed to.  The customer stated that her project was complete and they no longerneeded the product???.On 1/18/15 we spoke to the customer (husband) hestated that he and his mason were going through the product and may have gottenfinger prints on it and was unable to clean it off. After speaking to thehusband we agreed to send the customer a % of the product that he couldn’t clean.  He was very thankful and wanted us to ship itright away. Even though the wife stated that the project was complete andthey no longer wanted the product.On 1/28/15 there product was ready to ship.  Prior to shipping we were contacted by ourMerchant Server (Visa) that this customer filed a claim and was trying to gettheir money back.  Our Merchant Serveradvised us not to ship any further product. The claim was filed 14 days ago on 1/14/15,  4 days prior to the customer  asking us to ship them more product right away.On 1/29/15 we spoke to the customer (wife)theywere asking if the product (that she stated earlier she didn’t need because herproject was complete) had shipped.  Shewas advised that we could not ship the product until the complaint wasresolved.  She stated that she had hopedwe shipped the product prior to finding out about the complaint.On 2/4/15 we spoke to the customer (husband)asking what he could do to get more product so he could finish his project.  Only to find out that the customer filled acomplaint with the B.B.B. 16 days prior to 2/4/15 on 1/19/15 that they were unhappywith the product and have already moved on. As they  clearly stated in there DesiredSettlement.  However their still askingus to send them more product on 2/4/15.This customer is clearly trying to get twice the amount ofproduct and their money back.  We feel wehave made every attempt to try to keep a good customer relationship even at nofault of ours only to find that their intensions were not true.We would like to thank the B.B.B. for the opportunity todefend this complaint and that our customer satisfaction is very important toour company.Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Review: I ordered veneer stone from this company on 7/22/15 and the guy who answered the phone, john quoted me $1419.57 shipped. I thought wow, thats a great price and I confirmed with him $1419.57 and that including shipping he confirmed yes. I would be billed $513.41 then and the rest would be billed once it was picked up for delivery with a tracking number. he told me it will deliver in 7-10 days. I called back with a question the next day and he told me it will deliver in 10-12 days. I called back after that time span and he told me the stone was still being made and it should ship out next week. I called back next week and he told me they were finishing up the corners and it should ship out in 2 days. I called back the next week and he told me they should be shipping out in the next day or so. I called back the next week and he told me there was a hold up with the trim stones and they should ship out in the next couple days. I called back the next week and he said they are shipping out tomorrow. I called back the next day to get the tracking number and he didnt have it yet. I called back the next day and he didnt have it then either. I called back the next week and he said they shipped them out to brunswick, nj instead of brunswick, oh. and the freight company had to deliver them from nj to ohio. I called back the next week and left a message with no call back. I emailed a complaint and got no respose so I called back and john forwarded me to a rebecca who was handling my complaint. she said she would have a tracking number for me by the end of the day and she did. this was on 9/3/15 9remember the 7-10 day turn around time?) I entered the tracking number into the freight companies web site and nothing came up on it til later that night which showed that it was just picked up from them that day. (never even went to nj?) then they charged my credit card the rest plus more. the charged my card $1197.97. that, plus the original $513.41 adds up to $1711.38. thats $291.81 more than I was quoted over the phone. I then called back and got no answer so I left a message and got no call back. so I called back the next day and talked to john again. he said there was no way he quoted me that amount for what I ordered. I knew exactly how much he quoted me cause I wrote it down as he was telling me and had the paper right in front of me and that was the reason I went with them for my order. after arguing for several minutes he even laughed at me. after all that he said he would request a refund of that amount to my credit card and admitting he messed up the quote. well that never happened. I never got refunded and my order was short 60 trim stones. I called back and got no answer so I left a message and got no call back. so I emailed another complaint and got no respose again. called back again and talked to john again to tell him my order was short. he looked it up and verified my order was 60 trim stones short and told me they should ship out next week. here we go again. I called back next week and he said they are still in production they should be done next week. I called back next week and left a message to which I got no call back. got a hold of a girl there that said she would look into it and call me back but never did. called back the next day and talked to her again and she said she would call me back in an hour or so, but never did. called her back and she said she would give me a call by the end of the day, but never did. I called back the next week and john said they might be in tomorrow. I asked if there was anyone higher up I could speak to and he told me no. I asked him if there was an owner to this company and he didnt want to give me any info. I asked him if he had a boss and would not tell me anything and proceeded to laugh at me again and not answer a single question I had. called back the next day and he said they were shipping out either that day or the next. I called back the next day (thursday) for a tracking number and he said they should ship out that day or the next. I called back the next week (monday) and he said they just shipped out that morning and he should have a tracking number for me by the end of the day. I called back the next day because they dont call people back and told him I felt I was getting the same run around I got before and he assured me it did go out the day before because he oversaw the delivery himself. I called the freight company and they had no record of it. called john back and he referred me to the guy he deals with within that company. I called that guy and he didnt have a tracking number because my order was never picked up. the next morning he had a tracking number for me and my stones were delivered the day after that on october 8th. remember the original order date? july 22nd!!! nobody should have to go through this. stone creek veneer did nothing to make anything right .I SHOULD receive a discount with some free shipping, but I have to fight just to get the price I was originally quoted.Desired Settlement: all i'm asking for is a refund of $291.81 to my credit card to match my original quote that I received over the phone.

+1

Review: I ordered stone veneer for an outdoor kitchen project on wed. March 25th from a salesman named John after checking the Revdex.com website (because I had been warned not to do business with them by another company but chalked it up to trash talk to try to get my business). I now understand why I shouldn't have dealt with Stonecreek. I was quoted a 14day turn around for production and delivery of approximately 350ft of stone veneer which I wanted no red tones. My credit card was charged a 33% fee when I placed my order. I waited 30 business days 15 more than quoted before calling to check on the status of my order. I spoke with a lady twice on two different occasions a week or so apart and was told she would call me back in a few minutes with the status of my order but never heard from them. After that I couldn't even get an answer so I called and left a message stating if I didn't hear back I would file a complaint with Revdex.com and dispute the credit card charge. The next day I received a call from John who explained there had been a mix up and my corners which contained no red had been accidentally shipped out with another order but had no idea where they went. He said my flats were ready to be shipped and the corners were being made as we spoke and he would get me a discount and have them out to me in a couple days. Well we are now at 3mnths or so and I have called and left messages and emailed them to let them know I was going through with the complaint and the credit dispute if I didn't here back by the close of business day on tues. Their message says they are closed for inventory but will still take phone calls between 9am-11am but I have called over 30 times in that time frame for the past 3 days with no luck. I haven't yet disputed the charge and would rather have my stone instead of my money back but if their product is anything like their customer service I'm not sure what I would end up getting. I am going to go ahead and dispute the charge to be safe and if they can get it together in the next few days I will still purchase the stone I ordered if not I will take my business just down the road to the supplier who warned of the issues with this company before I even placed the order. As it turns out I believe the man was trying to do me a favor and save me this trouble and I thought he was bashing his competitors for only personal gain. I'm SORRY I didn't listen. Hopefully this company can get there act together or be run out of business for treating people the way they are. But I'm sure they have a logical explanation for the all of the events stated in this complaint.Desired Settlement: Contact from the company with shipment of my product within the next wk or a refund of the deposit I was charged to process my order

Business

Response:

We have spoke to Mr [redacted] He stated that he had called the Revdex.com to retract his complaint. It was a simple misunderstanding we had his account noted to wait for his call to let us know when to ship his product do to the fact he was having issues with his contractor. After we spoke to him we held on to his product for a few more days at his request as he was going out of town. His product was shipped the following business day upon his return. Mr [redacted] has received his product.As for his statement about competitors bashing other competitors it is very true in this competitors case. There has been many issue with that company making false statements to try and drive business there way. In Mr [redacted]s case he made the right decision with whom he placed his order with, for those who speak negative of others are usually speaking of themselves.We would like to thank the Revdex.com for the opportunity to clear the air on this matter and show our competitors its just another happy costumer.Thank You

Consumer

Response:

As stated. I did call to try and revoke my complaint. It was a misunderstanding and a couple missed calls the company came through with the product and service they had promised. This day and age you never know who may be out to get you and here I think I was a little to antsy. I am satisfied with the outcome of my order and would do business with the company again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchaed online what was to be a beautiful stone veneer. Asked the salesman twice if that was the exact product. It was shipped and I had it delivered to a business in our town [redacted] Upon arrival it was NOT the color ordered and appeared to have hand and fi nger prints and morter drips. I voiced my concerns with driver ...him stating he was nothing but a driver...and it was already billed to me that I needed to take it since he was heading back to st louis. As it was being transferred to my trailer I called stone creek veneers since this product was unsatisfactory. I had to leave a voicemail. They did not return my call. I emailed them pictures and tryed 3 more times to call. They did not answer. The product is NOT what we ordered in color nor does the hand prints streaks and fingerprints come off. 85% of this product has the prints and streaks. After several messages left and a final return call from [redacted] at stone creek after we told them we contacted visa fraud....no resolution could be made. [redacted] was basically not taking responsibility for this incorrect shoddy product and says he is not willing to take this product back without me paying shipping of almost $300 and $182 Restock fee.I made other arra gements for stone and feel this stone creek veneer company is fraudulant.. I have finally after 7 days spoke with John at stone creek. He will not refund. He will send a new batch out but not refund. I do not want his product. I only ask that they refund my monies. I do not feel I should have to pay the return shippjng either.Desired Settlement: Stone creek to refund my $614.00 which was $54.10 higher than quoted initially to which I was quoted $560.00....and to pay for the return shipping to thier company since this entire product was NOT what they advertised. Bad craftsmanship in the finger/hand prin ts on 85%. Just not a honest business. They were not willi g to do any discussing of monetary reasoning. They saw the photos we emailed them and admitted wrong but were not willing to refund. They would replace but I have already moved on

Business

Response:

As per the above complaint we will provide a time line ofthe complaint.The customer product was shipped to them on1/7/15The customer received their product on 1/12/15. They signed the B.O.L. that their productwas in good/acceptable condition.On 1/14/15 the customer spoke to our answeringservice with concerns about her product.On 1/17/15 we spoke to the customer she statedthat she felt that her product was to dark in color. We explained to her that the product wouldlighten up as it dried. The product was shipped asap per her request. The customer stated that there were fingerprints on her product that they were unable to clean off. We were unaware how this could happen. ( wewill touch base on this in a moment)The customer stated that she did not wantthe product she wanted it returned we explained to her we do not take returnsand if we made a exception there is a 30% restocking Fee as listed in our termsthat she agreed to. The customer stated that her project was complete and they no longerneeded the product???.On 1/18/15 we spoke to the customer (husband) hestated that he and his mason were going through the product and may have gottenfinger prints on it and was unable to clean it off. After speaking to thehusband we agreed to send the customer a % of the product that he couldn’t clean. He was very thankful and wanted us to ship itright away. Even though the wife stated that the project was complete andthey no longer wanted the product.On 1/28/15 there product was ready to ship. Prior to shipping we were contacted by ourMerchant Server (Visa) that this customer filed a claim and was trying to gettheir money back. Our Merchant Serveradvised us not to ship any further product. The claim was filed 14 days ago on 1/14/15, 4 days prior to the customer asking us to ship them more product right away.On 1/29/15 we spoke to the customer (wife)theywere asking if the product (that she stated earlier she didn’t need because herproject was complete) had shipped. Shewas advised that we could not ship the product until the complaint wasresolved. She stated that she had hopedwe shipped the product prior to finding out about the complaint.On 2/4/15 we spoke to the customer (husband)asking what he could do to get more product so he could finish his project. Only to find out that the customer filled acomplaint with the B.B.B. 16 days prior to 2/4/15 on 1/19/15 that they were unhappywith the product and have already moved on. As they clearly stated in there DesiredSettlement. However their still askingus to send them more product on 2/4/15.This customer is clearly trying to get twice the amount ofproduct and their money back. We feel wehave made every attempt to try to keep a good customer relationship even at nofault of ours only to find that their intensions were not true.We would like to thank the B.B.B. for the opportunity todefend this complaint and that our customer satisfaction is very important toour company.Thank You.

Consumer

Response:

Review: In March of 2015 I have ordered cultured stone and accessories from Stone Creek Veneer and Pavers – an online seller located in Vanderbilt, Pennsylvania. I had three issues with the company that after numerous calls and attempts to communicate, have gone unresolved for more than four months.

In summary, Stone Creek Veneer:

1. Did not deliver their products on time

2. Did not deliver the complete order

3. Charged me more to send missing amount

4. Did not refund a returned item that they paid to have returned

The company promises a turnaround time from order to delivery to the customer of less than 2 weeks. The order took 8 weeks to receive and only after numerous phone calls to the company.

The amount of cultured stone I ordered - 305 square feet (at 2.50 per sq ft plus shipping) – is more than enough for the two projects I was doing: project A and project B – “A” being the larger project.

The ledge stone order I received came in 16 boxes. During project A, we noticed that we did not have enough cultured stone to complete that project (305 sq. ft. would be more than enough to cover both projects.) We then contacted the Stone Creek Veneer about this and they refused to address the issue. Due to being held hostage to the specific project/job I was working on, (due to the fact that a project needs to be completed with stone from the same source, else it would lack a professional, uniform appearance,) I needed to obtain the rest of my order, so in order to complete it, they charged me for the additional 45 sq. ft. to complete project A.

This is where Stone Creek Veneer revealed a discrepancy. While the original order that was supposed to be 305 sq. ft. arrived in 16 boxes, the second order of 45 sq. ft. arrived in 4 boxes of the same size. Here’s how that math works out:

What I should have received: 305 sq. ft. (and the accessories and the mantle)

What I did receive: estimated to be about 192 sq. ft. (and the accessories and the mantle)

What I did receive: 3 pallets

Pallet 1 had 16 boxes of the cultured stone (the focus of this issue)

Pallet 2 had the accessories

Pallet 3 had the mantle

What we received in cultured stone:

“305 sq. ft” came in 16 boxes 305 / 16 = 19 sq. ft per box

The cultured stone for our supplemental order:

“45 sq. ft” came in 4 boxes 45 / 4 = 11.25 sq. ft. per box

In a separate shipment I have received the 5ft mantle. The mantle came with no support pieces so the order was rejected and sent back with the same shipper. The Stone Creek Veneer did charge me for the shipping of the mantle $97.87 but never posted the refund back onto my credit card for the purchase price of the mantle.

In order to discuss the discrepancies and the refund for the items I paid for and didn't receive and refund for the mantle that was shipped back, I have left numerous voice-mails on the general number and I have sent emails asking for contact and clarification. Nobody bothers to respond .Desired Settlement: I would like to receive the refund for the mantle that was sent back to the company and refund for ledge stone that was ordered and paid for but not received in full amount

Review: I placed my order with Stone Creek Veneer on 26July15. I was told that the turn around time for my order would be 15 days. Today is August 13th and I called today and asked when my order would be shipped out and they once AGAIN stated some time next week. This is the normal response you will get when you call. I also have left my name and number for calls to be returned none of which were ever returned. I called the on the 3rd of August to check and was told they will be shipping on Monday(10AUG5) at the latest. I just got off the phone with them and they gave me the sometime next week line meaning the 17th-21st. I asked to cancel my order and was told I'd have to pay a restocking fee. I'm not sure what they would have to restock since they never even shipped anything to me? Also be prepared for the "we are still working on your corners" line. Terrible company, terrible service, terrible customer service. I'm an Active duty service member with a tour in Afghanistan all's I'd hope is to be treated a little better than thing.Desired Settlement: Either delivery the orders on time when you say they will be delivered or refund all money you charged if you cannot meet your own deadlines. People have businesses and depend on products to be there on time.

Review: I ordered Stone Veneer in April, 2014. I was charged and paid 33% or $336.39 of total on April 23, 2014. I was told product would be ready in 2 weeks. Two weeks later, I called and was told it was in packaging and should get call in few days. Never received call. Called after 3 weeks. Was told truck carrying material to make stone wrecked and there is a small delay - I said this wreck happened after I was told I would receive stone and was already told in packaging. I then call over 40 times for the next 4.5 months. 75% of the time, no one ever answered. I left many messages, never received a phone call back. Tried to talk about getting a discount - the salesman yelled at me and belittled me as if I was wrong in the situation - this was week 7. Since week 7, I called for the next 13 weeks asking for the salesmen boss to call me - she called once in week 9, but never returned my call in the next 11 weeks! At week 9 I said just send material and I will pay everything in full. Material never came. I called, they said they gave my load to someone else! I took my trailer 2 hours to pick it up myself - was told is wasn't all ready yet! Finally after 20 weeks or so, I said I wanted my money back - I said the credit card I used to pay original 33% was compromised so I had to get a new card number and asked how that would affect things. I was told I would be refunded. Never received anything. Called several more times - still nothing. Last time I asked for a check to be mailed to me. Never received anything. I planned on putting this stone up this spring and still don't have it - I feel like I had over $300 stolen from me. Shocked a business running like this is still in business. I ordered and made a partial payment for a product - was told I would receive in 14 days. It is now 182 days with no product and have not been returned my money. There is so much more to story but this is all the space I have.Desired Settlement: I would like my full refund of $336.39 sent to me as a check to my address.

Business

Response:

We spoke to this customer several times concerning this issue. The customer switched credit cards and we were not able to refund the stated amount to his original credit card and we told him on several occasions that we needed a letter from him stating that he was willing to take the refund back as a check and that it would not be deposited to a credit card. We have not received a letter from this customer.We would like to thank the Revdex.com for letting us have this opportunity to explain this issue.Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I just wanted to warn everyone out there that Stone Creek Veneers is also operating under that name Wholesale Stone Veneer. They have a separate website wholesalestoneveneer.com that they use to advertise since stone creek has developed such a bad reputation.

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Description: PAVING STONES

Address: 256 Virgin Run Rd, Vanderbilt, Pennsylvania, United States, 15486-1138

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