StoneCrest Management Inc

Stonecrest exceeded my expectations with my home the recently builtI have no complaintsRob the owner was an absolute sweet heart and completely straight with us on what to expect while buildingLino the Landscaper was all about making us happy when it came to what out lawn looked like not what was cheapest and fastest for him which I really appreciatedMy house when it was finished Justin walked through with us and had everything touched up and fixed that we weren't happy with and the work was done by the next day when we closedThe gentleman that came out for the day warranty was super helpful and answered all of my questions plus some, he was very nice and very helpful! He also gave me his number to call in case I had anymore problems or questionsI am very pleased with my house and when we are ready to add onto the living room, the only company I will call for pricing is Stonecrest because I know what I am getting and what kind of work they doDefinitely recommend to others! But I suggest you call Robert directly because if you call his office, the office lady Miranda or Melinda Im not sure on her name will never call you back

Regarding complaint # ***. As owner of StoneCrest Construction, I would like to address the recent complaint made against my company I take the satisfaction of my clients very seriouslyMy livelihood, and the livelihood of my employees and family depend on it Like many
Wyoming business owners, I have clients that have children that go to preschool with my granddaughter, live in the same neighborhoods as my family, and attend the same community events as our employeesIn short, I am and will continue to be invested in the Casper community. Keeping that in mind, I take any client complaint seriously, especially complaints that involve health and safetyStoneCrest Construction is not perfect, and unfortunately there were mistakes made on the construction of the house in questionFor those mistakes I sincerely apologize to our clientsI have been a builder for years, and I can say without question, the metric that separates good builders from bad ones is not whether mistakes are made or not, but what a builder will do to fix themTaking the limited warranty into consideration, StoneCrest always strives to go above and beyond for our clients, and we do. I would like to address the issues our client had, and what we did to fix them. The sub-contractor we used for roofing, at the time, did put shingles over the roof ventWe were notified of this and it was corrected right away During the building process the client had opted for the deck and railing to be made out of a synthetic decking materialThey identified that the synthetic railing on their deck came apart too easilyAfter repairing it times it was found unsafe and it was corrected right away with a heavy duty wood railing, as a recommendation by StoneCrest The client indicated to us that they had a concern that moisture in their crawlspace could be contributing to the health issues of their childAs indicated previously, we take health and safety concerns very seriouslyIt is important to note that the foundation system as installed is up to building code, and was installed per engineering specificationsAt no point has any inspector indicated that there was anything wrong with our original installation That being said, when our client identified mold as a potential problem, StoneCrest did the following:a StoneCrest contacted the client the same day the client voiced their concern.b StoneCrest paid to have a local environmental testing company test for moisture and moldThat report indicated that there was were “amplified” mold spore counts, and that the humidity levels were of a range that could allow for future mold growthThe report recommended lowering the moisture levels in the crawl space, and treating for mold.c Per the environmental report, StoneCrest paid to have multiple systems installed to reduce the humidity levels in the crawlspace to a level that would not encourage potential mold growth.d StoneCrest paid to have the crawl space disinfected per the environmental report.e After all remediation was done, StoneCrest paid to have a folltest done, which indicated that “The crawlspace remediation reported by StoneCrest personnel, the homeowner, and by this inspector, was completed.” And that “As the spore counts were shown to be consistent and much lower than outdoor sampling, and mitigation of the mold and water intrusion in the crawlspace has been completed, no further actions are warranted.” The complete report has been attached to this letter After months in the home, our client reported a water line leak that caused partial basement floodingDespite the event taking place after the warranty period, StoneCrest paid for the cost of fixing the line, and all remediation necessary to ensure there was no lasting damage from the water After months in the home, and after we had fixed the water line leak, our client notified StoneCrest that there was additional basement flooding due to a pierced sprinkler lineDespite some uncertainty as to the cause of the leak, StoneCrest paid to have this line fixed, and again paid for remediation for the flooding.It has been my experience that there are issues in life, as there are in new construction, and problems can seem big for clients when we’re building their dream homeWhat starts out as a small issue can certainly become a larger issue if original concerns aren’t remedied, or other minor issues continue to surface This is only further escalated by difficult situations when clients believe StoneCrest to be responsible for health issues that may, or may not have been related to the crawlspace moistureI understand why our clients were unsatisfied by the process, and my heart goes out to them and their son, as they work through his health condition referenced in their complaint While I understand their frustration, I do not believe their complaint did any justice to all the time or money StoneCrest has spent in working to make them as satisfied with their house as we could make them I hope that the Revdex.com and potential customers will consider this letter in their decision making process when judging StoneCrest Construction in this matter. Sincerely,Robert M***

Complaint: ***
I am rejecting this response because it is dishonest and (again) speaks to our experience with the company. We can substantiate one phone call from the warranty repairman since this complaint and have, in fact, returned the phone call to no avail. StoneCrest was provided contact information to obtain access to the home by ourselves or other parties in order to remedy the remaining items on the warranty checklist; however, the work remains incomplete Our experience with StoneCrest is a travesty of the residential construction and customer service industry. It's shameful that such injustice is being avoided
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The attached pictures are only a fraction of the damage captured/ incurred. More dialogue regarding the response to come
Regards,
*** ***

from: [redacted] <[redacted]>to: "[email protected]" <[email protected]>date: Sun, Aug 23, 2015 at 5:27 PMsubject: FW: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Additional response to claim #[redacted].: Our intent is, in no way, malicious.  StoneCrest has nothing to lose by another plea to the Revdex.com.  It's poor rating has (far) proceeded this claim.  We sincerely hope to spare another family from an experience  (even remotely) similar in nature.  Again, this episode has offered hazardous conditions and left us with a home, flagged for preexisting damage due to the builders oversight.The untimely response is an uncanny resemblance of our typical experience with StoneCrest.  We appreciate the efforts (although delayed and prolonged) that were made to remedy the spectrum of issues; however, our experience in this home was painfully unpleasant as a result of the poor craftsmanship, inopportune responses and inadequate quality.  Under the assumption all remedies were complete, the house was listed during a prime market.  Unfortunately, the water/ flooding issues delayed and harmed the potential sale of the home.  The representation of the construction, customer service and transaction was highly misleading.  We firmly indict StoneCrest for the manufacture of a deplorable product.  In conclusion, [redacted] are deemed equally responsible for representing and marketing said establishment.The attached pictures are a fraction of the damage captured/ incurred.  Obviously, it’s difficult to market a home in this condition.  To date, the yearly warranty has yet to be completed.

from: [redacted] <[redacted]>to: "[email protected]" <[email protected]>date: Sun, Aug 23, 2015 at 5:27 PMsubject: FW: You have a New Message from Revdex.com Regarding Complaint #[redacted]Additional response to claim #[redacted].: Our intent is, in no way, malicious.  StoneCrest has nothing to lose by another plea to the Revdex.com.  It's poor rating has (far) proceeded this claim.  We sincerely hope to spare another family from an experience  (even remotely) similar in nature.  Again, this episode has offered hazardous conditions and left us with a home, flagged for preexisting damage due to the builders oversight.The untimely response is an uncanny resemblance of our typical experience with StoneCrest.  We appreciate the efforts (although delayed and prolonged) that were made to remedy the spectrum of issues; however, our experience in this home was painfully unpleasant as a result of the poor craftsmanship, inopportune responses and inadequate quality.  Under the assumption all remedies were complete, the house was listed during a prime market.  Unfortunately, the water/ flooding issues delayed and harmed the potential sale of the home.  The representation of the construction, customer service and transaction was highly misleading.  We firmly indict StoneCrest for the manufacture of a deplorable product.  In conclusion, [redacted] are deemed equally responsible for representing and marketing said establishment.The attached pictures are a fraction of the damage captured/ incurred.  Obviously, it’s difficult to market a home in this condition.  To date, the yearly warranty has yet to be completed.

Due to extreme temperatures in [redacted], ND, StoneCrest has discovered condensation in a few attics.
Condensation is normal and is the result of high humidity within the home and low outside temperatures.
The humidity level within the home is largely influenced and controlled by the...

occupant's lifestyle.
As a courtesy, StoneCrest is going to install a roof vent into the properties where this seems to be happening.
The roof vent will help prevent the condensation but is not a guarantee to eliminate it.
Homes that are past their one year limited warranty and/or have new homeowners will also have this courtesy, but no additional work.
This additional vent does not constitute a transferable warranty of any type to homeowners past their warranty, or the new homeowner.

As a contracting development company with their experience, one would expect that their ability to manage and produce a quality product would be exceptional. In the case of the home built for us, this has not been the scenario. Repeated calls about the final punchlists and other recurring issues with our home, built by stonecrest, have gun ignored and unanswered. Both exterior doors fail to seal, or open and close properly. Several of the subfloor sheathing boards miss the joists, and thus are creaky or flex when walked on. The air conditioner was placed in the wrong spot, as was the water heater. Regarding the water heater, it too was incorrectly placed and both plumbing and gas line connections were never properly tightened. This created additional costs for my wife and I as we ended paying an outside contractor to repair the connections. I would not recommend this company.

Regarding complaint  # [redacted]. As owner of StoneCrest Construction, I would like to address the recent complaint made against my company.  I take the satisfaction of my clients very seriously. My livelihood, and the livelihood of my employees and family depend on it....

 Like many Wyoming business owners, I have clients that have children that go to preschool with my granddaughter, live in the same neighborhoods as my family, and attend the same community events as our employees. In short, I am and will continue to be invested in the Casper community. Keeping that in mind, I take any client complaint seriously, especially complaints that involve health and safety. StoneCrest Construction is not perfect, and unfortunately there were mistakes made on the construction of the house in question. For those mistakes I sincerely apologize to our clients. I have been a builder for 30 years, and I can say without question, the metric that separates good builders from bad ones is not whether mistakes are made or not, but what a builder will do to fix them. Taking the limited warranty into consideration, StoneCrest always strives to go above and beyond for our clients, and we do. I would like to address the issues our client had, and what we did to fix them. 1.      The sub-contractor we used for roofing, at the time, did put shingles over the roof vent. We were notified of this and it was corrected right away.2.      During the building process the client had opted for the deck and railing to be made out of a synthetic decking material. They identified that the synthetic railing on their deck came apart too easily. After repairing it 3 times it was found unsafe and it was corrected right away with a heavy duty wood railing, as a recommendation by StoneCrest.3.      The client indicated to us that they had a concern that moisture in their crawlspace could be contributing to the health issues of their child. As indicated previously, we take health and safety concerns very seriously. It is important to note that the foundation system as installed is up to building code, and was installed per engineering specifications. At no point has any inspector indicated that there was anything wrong with our original installation.  That being said, when our client identified mold as a potential problem, StoneCrest did the following:a.      StoneCrest contacted the client the same day the client voiced their concern.b.      StoneCrest paid to have a local environmental testing company test for moisture and mold. That report indicated that there was were “amplified” mold spore counts, and that the humidity levels were of a range that could allow for future mold growth. The report recommended lowering the moisture levels in the crawl space, and treating for mold.c.       Per the environmental report, StoneCrest paid to have multiple systems installed to reduce the humidity levels in the crawlspace to a level that would not encourage potential mold growth.d.      StoneCrest paid to have the crawl space disinfected per the  environmental report.e.      After all remediation was done, StoneCrest paid to have a follow-up test done, which indicated that “The crawlspace remediation reported by StoneCrest personnel, the homeowner, and by this inspector, was completed.” And that “As the spore counts were shown to be consistent and much lower than outdoor sampling, and mitigation of the mold and water intrusion in the crawlspace has been completed, no further actions are warranted.” The complete report has been attached to this letter.4.      After 13 months in the home, our client reported a water line leak that caused partial basement flooding. Despite the event taking place after the warranty period, StoneCrest paid for the cost of fixing the line, and all remediation necessary to ensure there was no lasting damage from the water.5.      After 13.5 months in the home, and after we had fixed the water line leak, our client notified StoneCrest that there was additional basement flooding due to a pierced sprinkler line. Despite some uncertainty as to the cause of the leak, StoneCrest paid to have this line fixed, and again paid for remediation for the flooding.It has been my experience that there are issues in life, as there are in new construction, and problems can seem big for clients when we’re building their dream home. What starts out as a small issue can certainly become a larger issue if original concerns aren’t remedied, or other minor issues continue to surface.  This is only further escalated by difficult situations when clients believe StoneCrest to be responsible for health issues that may, or may not have been related to the crawlspace moisture. I understand why our clients were unsatisfied by the process, and my heart goes out to them and their son, as they work through his health condition referenced in their complaint.  While I understand their frustration, I do not believe their complaint did any justice to all the time or money StoneCrest has spent in working to make them as satisfied with their house as we could make them.  I hope that the Revdex.com and potential customers will consider this letter in their decision making process when judging StoneCrest Construction in this matter. Sincerely,Robert M[redacted]

I have reviewed the response made by the business, and I would like additional information regarding the type of ventilation/roof vent that the company intends to install to mitigate the moisture issues in the attic.  From my conversations with the City of [redacted] buidling department, the builder based in [redacted], [redacted], informed them that he had approval to install a gable style vent or more box vents lower on the structure.   I just want to ensure that this information is true and if so, I fully accept the company response. 
Regards, 
[redacted]

Stonecrest is a terrible construction company. We started building our house in February of last year and moved in in October. We finished our 30 day warranty and submitted it to the company. Almost 7 months later and not all of the items are completed. Some of the problems are with the actual framing of the house that they did incorrectly and now don't want to fix correctly. Their landscapers did a terrible job on our lawn as well as our neighbors and are now blaming both of us for huge gaps in our sod. Lastly their warranty person who is the daughter of the owner and their owner have to be the rudest people I have ever met. Once your house is finished they will make you feel like you are just wasting their time and that they have better things to do. The daughter will insult the lot you picked out and the size of your backyard. She straight up told my husband our backyard was too small to do anything with so what's the point in having a flat yard. Mind you we don't want a flat yard just one we can use. The way they graded the lawn makes it impossible to do anything but sled in the winter. Our neighbors a few houses down have a trampoline and play set in there back yard. Same exact size yard and all. She will also tell you no stonecrest houses have a flat yard which is also a giant lie most around our neighborhood do and the model homes lawn slopes towards the house not away. We have two kids one main reason we built a house and picked the lot we dd because it was somewhat flat and we wanted a good backyard for our kids which they have ruined.

StoneCrest has made multiple attempts to contact the consumer to finalize the year-end warranty. We have not received a call back and the consumer has relocated out of state making it difficult to contact them at the property. We are happy to warranty all items (that are covered within our limited one-year warranty) as explained in our provided warranty manual (which also gives tips on homeowner maintenance).The consumer implies as if the ground water in the crawlspace (which came from excessive rainfall and spring run-off) is in 100% control of the builder and was nothing more than intentional negligence to them. StoneCrest in NO MEANS has control over ground water, which unfortunately, is extremely common in Casper, WY. Because of this, our homes come standard with sump pits, sump pumps, and de-humidistat ventilation systems in the crawlspace. Ground water is only preventative.When StoneCrest learned of the high moisture rating in the crawlspace of this property, it was remedied within 6 weeks and the found mold spores were (compared to) nothing more than a normal day outside in Casper, WY, as stated on the report. The report revealed nothing to be HAZARDOUS, but only moist conditions that were higher than the norm in an inside structure.StoneCrest went above and beyond to address the issue and completed it within a timely manner considering the circumstances. Drying out a crawlspace in torrential rain fall conditions is not an easy task by any means, but yet another challenge that we conquered. We strive to make every single one of our homeowners happy but we do it within the means of our limited-warranty and make certain that it is fair for everyone we serve, as well as ourselves.It is not only malicious and downright absurd to ask a company to purchase back a home for more than it was sold to you for, but a defaming and unfair request. StoneCrest stands by our homeowners and our products, but equally, we stand by our integrity and that will be upheld.The request to purchase the home is something we will not do. All warranty claims made within the one-year warranty period will be addressed and resolved (as long as they follow the limited warranty guidelines) and the consumer replies to the calls from the warranty representative. This will be our final response in the matter.

As a courtesy, StoneCrest is going to install a roof vent into the properties where this seems to be happening.
The roof vent will help prevent the condensation but is not a guarantee to eliminate it.
Homes that are past their one year limited warranty and/or have new homeowners will also have this courtesy, but no additional work.
This additional vent does not constitute a transferable warranty of any type to homeowners past their warranty, or the new homeowner.
[redacted] is a representative of StoneCrest and whatever vent the City of [redacted] approves, we will install.