Due to extreme temperatures in [redacted] , ND, StoneCrest has discovered condensation in a few attics Condensation is and is the result of high humidity within the home and low outside temperatures The humidity level within the home is largely influenced and controlled by the occupant's lifestyle As a courtesy, StoneCrest is going to install a roof vent into the properties where this seems to be happening The roof vent will help prevent the condensation but is not a guarantee to eliminate it Homes that are past their one year limited warranty and/or have new homeowners will also have this courtesy, but no additional work This additional vent does not constitute a transferable warranty of any type to homeowners past their warranty, or the new homeowner
Regarding complaint # [redacted] As owner of StoneCrest Construction, I would like to address the recent complaint made against my company I take the satisfaction of my clients very seriouslyMy livelihood, and the livelihood of my employees and family depend on it Like many Wyoming business owners, I have clients that have children that go to preschool with my granddaughter, live in the same neighborhoods as my family, and attend the same community events as our employeesIn short, I am and will continue to be invested in the Casper communityKeeping that in mind, I take any client complaint seriously, especially complaints that involve health and safetyStoneCrest Construction is not perfect, and unfortunately there were mistakes made on the construction of the house in questionFor those mistakes I sincerely apologize to our clientsI have been a builder for years, and I can say without question, the metric that separates good builders from bad ones is not whether mistakes are made or not, but what a builder will do to fix themTaking the limited warranty into consideration, StoneCrest always strives to go above and beyond for our clients, and we doI would like to address the issues our client had, and what we did to fix them The sub-contractor we used for roofing, at the time, did put shingles over the roof ventWe were notified of this and it was corrected right away During the building process the client had opted for the deck and railing to be made out of a synthetic decking materialThey identified that the synthetic railing on their deck came apart too easilyAfter repairing it times it was found unsafe and it was corrected right away with a heavy duty wood railing, as a recommendation by StoneCrest The client indicated to us that they had a concern that moisture in their crawlspace could be contributing to the health issues of their childAs indicated previously, we take health and safety concerns very seriouslyIt is important to note that the foundation system as installed is up to building code, and was installed per engineering specificationsAt no point has any inspector indicated that there was anything wrong with our original installation That being said, when our client identified mold as a potential problem, StoneCrest did the following:a StoneCrest contacted the client the same day the client voiced their concern.b StoneCrest paid to have a local environmental testing company test for moisture and moldThat report indicated that there was were “amplified” mold spore counts, and that the humidity levels were of a range that could allow for future mold growthThe report recommended lowering the moisture levels in the crawl space, and treating for mold.c Per the environmental report, StoneCrest paid to have multiple systems installed to reduce the humidity levels in the crawlspace to a level that would not encourage potential mold growth.d StoneCrest paid to have the crawl space disinfected per the environmental report.e After all remediation was done, StoneCrest paid to have a folltest done, which indicated that “The crawlspace remediation reported by StoneCrest personnel, the homeowner, and by this inspector, was completed.” And that “As the spore counts were shown to be consistent and much lower than outdoor sampling, and mitigation of the mold and water intrusion in the crawlspace has been completed, no further actions are warranted.” The complete report has been attached to this letter After months in the home, our client reported a water line leak that caused partial basement floodingDespite the event taking place after the warranty period, StoneCrest paid for the cost of fixing the line, and all remediation necessary to ensure there was no lasting damage from the water After months in the home, and after we had fixed the water line leak, our client notified StoneCrest that there was additional basement flooding due to a pierced sprinkler lineDespite some uncertainty as to the cause of the leak, StoneCrest paid to have this line fixed, and again paid for remediation for the flooding.It has been my experience that there are issues in life, as there are in new construction, and problems can seem big for clients when we’re building their dream homeWhat starts out as a small issue can certainly become a larger issue if original concerns aren’t remedied, or other minor issues continue to surface This is only further escalated by difficult situations when clients believe StoneCrest to be responsible for health issues that may, or may not have been related to the crawlspace moistureI understand why our clients were unsatisfied by the process, and my heart goes out to them and their son, as they work through his health condition referenced in their complaint While I understand their frustration, I do not believe their complaint did any justice to all the time or money StoneCrest has spent in working to make them as satisfied with their house as we could make them I hope that the Revdex.com and potential customers will consider this letter in their decision making process when judging StoneCrest Construction in this matterSincerely,Robert M [redacted]
StoneCrest has made multiple attempts to contact the consumer to finalize the year-end warrantyWe have not received a call back and the consumer has relocated out of state making it difficult to contact them at the propertyWe are happy to warranty all items (that are covered within our limited one-year warranty) as explained in our provided warranty manual (which also gives tips on homeowner maintenance).The consumer implies as if the ground water in the crawlspace (which came from excessive rainfall and spring run-off) is in 100% control of the builder and was nothing more than intentional negligence to themStoneCrest in NO MEANS has control over ground water, which unfortunately, is extremely common in Casper, WYBecause of this, our homes come standard with sump pits, sump pumps, and de-humidistat ventilation systems in the crawlspaceGround water is only preventative.When StoneCrest learned of the high moisture rating in the crawlspace of this property, it was remedied within weeks and the found mold spores were (compared to) nothing more than a day outside in Casper, WY, as stated on the reportThe report revealed nothing to be HAZARDOUS, but only moist conditions that were higher than the norm in an inside structure.StoneCrest went above and beyond to address the issue and completed it within a timely manner considering the circumstancesDrying out a crawlspace in torrential rain fall conditions is not an easy task by any means, but yet another challenge that we conqueredWe strive to make every single one of our homeowners happy but we do it within the means of our limited-warranty and make certain that it is fair for everyone we serve, as well as ourselves.It is not only malicious and downright absurd to ask a company to purchase back a home for more than it was sold to you for, but a defaming and unfair requestStoneCrest stands by our homeowners and our products, but equally, we stand by our integrity and that will be upheld.The request to purchase the home is something we will not doAll warranty claims made within the one-year warranty period will be addressed and resolved (as long as they follow the limited warranty guidelines) and the consumer replies to the calls from the warranty representativeThis will be our final response in the matter
Stonecrest is a terrible construction companyWe started building our house in February of last year and moved in in OctoberWe finished our day warranty and submitted it to the companyAlmost months later and not all of the items are completedSome of the problems are with the actual framing of the house that they did incorrectly and now don't want to fix correctlyTheir landscapers did a terrible job on our lawn as well as our neighbors and are now blaming both of us for huge gaps in our sodLastly their warranty person who is the daughter of the owner and their owner have to be the rudest people I have ever metOnce your house is finished they will make you feel like you are just wasting their time and that they have better things to doThe daughter will insult the lot you picked out and the size of your backyardShe straight up told my husband our backyard was too small to do anything with so what's the point in having a flat yardMind you we don't want a flat yard just one we can useThe way they graded the lawn makes it impossible to do anything but sled in the winterOur neighbors a few houses down have a trampoline and play set in there back yardSame exact size yard and allShe will also tell you no stonecrest houses have a flat yard which is also a giant lie most around our neighborhood do and the model homes lawn slopes towards the house not awayWe have two kids one main reason we built a house and picked the lot we dd because it was somewhat flat and we wanted a good backyard for our kids which they have ruined
As a contracting development company with their experience, one would expect that their ability to manage and produce a quality product would be exceptionalIn the case of the home built for us, this has not been the scenarioRepeated calls about the final punchlists and other recurring issues with our home, built by stonecrest, have gun ignored and unansweredBoth exterior doors fail to seal, or open and close properlySeveral of the subfloor sheathing boards miss the joists, and thus are creaky or flex when walked onThe air conditioner was placed in the wrong spot, as was the water heaterRegarding the water heater, it too was incorrectly placed and both plumbing and gas line connections were never properly tightenedThis created additional costs for my wife and I as we ended paying an outside contractor to repair the connectionsI would not recommend this company
Due to extreme temperatures in [redacted] , ND, StoneCrest has discovered condensation in a few attics Condensation is and is the result of high humidity within the home and low outside temperatures The humidity level within the home is largely influenced and controlled by the occupant's lifestyle As a courtesy, StoneCrest is going to install a roof vent into the properties where this seems to be happening The roof vent will help prevent the condensation but is not a guarantee to eliminate it Homes that are past their one year limited warranty and/or have new homeowners will also have this courtesy, but no additional work This additional vent does not constitute a transferable warranty of any type to homeowners past their warranty, or the new homeowner
Regarding complaint # [redacted] As owner of StoneCrest Construction, I would like to address the recent complaint made against my company I take the satisfaction of my clients very seriouslyMy livelihood, and the livelihood of my employees and family depend on it Like many Wyoming business owners, I have clients that have children that go to preschool with my granddaughter, live in the same neighborhoods as my family, and attend the same community events as our employeesIn short, I am and will continue to be invested in the Casper communityKeeping that in mind, I take any client complaint seriously, especially complaints that involve health and safetyStoneCrest Construction is not perfect, and unfortunately there were mistakes made on the construction of the house in questionFor those mistakes I sincerely apologize to our clientsI have been a builder for years, and I can say without question, the metric that separates good builders from bad ones is not whether mistakes are made or not, but what a builder will do to fix themTaking the limited warranty into consideration, StoneCrest always strives to go above and beyond for our clients, and we doI would like to address the issues our client had, and what we did to fix them The sub-contractor we used for roofing, at the time, did put shingles over the roof ventWe were notified of this and it was corrected right away During the building process the client had opted for the deck and railing to be made out of a synthetic decking materialThey identified that the synthetic railing on their deck came apart too easilyAfter repairing it times it was found unsafe and it was corrected right away with a heavy duty wood railing, as a recommendation by StoneCrest The client indicated to us that they had a concern that moisture in their crawlspace could be contributing to the health issues of their childAs indicated previously, we take health and safety concerns very seriouslyIt is important to note that the foundation system as installed is up to building code, and was installed per engineering specificationsAt no point has any inspector indicated that there was anything wrong with our original installation That being said, when our client identified mold as a potential problem, StoneCrest did the following:a StoneCrest contacted the client the same day the client voiced their concern.b StoneCrest paid to have a local environmental testing company test for moisture and moldThat report indicated that there was were “amplified” mold spore counts, and that the humidity levels were of a range that could allow for future mold growthThe report recommended lowering the moisture levels in the crawl space, and treating for mold.c Per the environmental report, StoneCrest paid to have multiple systems installed to reduce the humidity levels in the crawlspace to a level that would not encourage potential mold growth.d StoneCrest paid to have the crawl space disinfected per the environmental report.e After all remediation was done, StoneCrest paid to have a folltest done, which indicated that “The crawlspace remediation reported by StoneCrest personnel, the homeowner, and by this inspector, was completed.” And that “As the spore counts were shown to be consistent and much lower than outdoor sampling, and mitigation of the mold and water intrusion in the crawlspace has been completed, no further actions are warranted.” The complete report has been attached to this letter After months in the home, our client reported a water line leak that caused partial basement floodingDespite the event taking place after the warranty period, StoneCrest paid for the cost of fixing the line, and all remediation necessary to ensure there was no lasting damage from the water After months in the home, and after we had fixed the water line leak, our client notified StoneCrest that there was additional basement flooding due to a pierced sprinkler lineDespite some uncertainty as to the cause of the leak, StoneCrest paid to have this line fixed, and again paid for remediation for the flooding.It has been my experience that there are issues in life, as there are in new construction, and problems can seem big for clients when we’re building their dream homeWhat starts out as a small issue can certainly become a larger issue if original concerns aren’t remedied, or other minor issues continue to surface This is only further escalated by difficult situations when clients believe StoneCrest to be responsible for health issues that may, or may not have been related to the crawlspace moistureI understand why our clients were unsatisfied by the process, and my heart goes out to them and their son, as they work through his health condition referenced in their complaint While I understand their frustration, I do not believe their complaint did any justice to all the time or money StoneCrest has spent in working to make them as satisfied with their house as we could make them I hope that the Revdex.com and potential customers will consider this letter in their decision making process when judging StoneCrest Construction in this matterSincerely,Robert M [redacted]
StoneCrest has made multiple attempts to contact the consumer to finalize the year-end warrantyWe have not received a call back and the consumer has relocated out of state making it difficult to contact them at the propertyWe are happy to warranty all items (that are covered within our limited one-year warranty) as explained in our provided warranty manual (which also gives tips on homeowner maintenance).The consumer implies as if the ground water in the crawlspace (which came from excessive rainfall and spring run-off) is in 100% control of the builder and was nothing more than intentional negligence to themStoneCrest in NO MEANS has control over ground water, which unfortunately, is extremely common in Casper, WYBecause of this, our homes come standard with sump pits, sump pumps, and de-humidistat ventilation systems in the crawlspaceGround water is only preventative.When StoneCrest learned of the high moisture rating in the crawlspace of this property, it was remedied within weeks and the found mold spores were (compared to) nothing more than a day outside in Casper, WY, as stated on the reportThe report revealed nothing to be HAZARDOUS, but only moist conditions that were higher than the norm in an inside structure.StoneCrest went above and beyond to address the issue and completed it within a timely manner considering the circumstancesDrying out a crawlspace in torrential rain fall conditions is not an easy task by any means, but yet another challenge that we conqueredWe strive to make every single one of our homeowners happy but we do it within the means of our limited-warranty and make certain that it is fair for everyone we serve, as well as ourselves.It is not only malicious and downright absurd to ask a company to purchase back a home for more than it was sold to you for, but a defaming and unfair requestStoneCrest stands by our homeowners and our products, but equally, we stand by our integrity and that will be upheld.The request to purchase the home is something we will not doAll warranty claims made within the one-year warranty period will be addressed and resolved (as long as they follow the limited warranty guidelines) and the consumer replies to the calls from the warranty representativeThis will be our final response in the matter
Stonecrest is a terrible construction companyWe started building our house in February of last year and moved in in OctoberWe finished our day warranty and submitted it to the companyAlmost months later and not all of the items are completedSome of the problems are with the actual framing of the house that they did incorrectly and now don't want to fix correctlyTheir landscapers did a terrible job on our lawn as well as our neighbors and are now blaming both of us for huge gaps in our sodLastly their warranty person who is the daughter of the owner and their owner have to be the rudest people I have ever metOnce your house is finished they will make you feel like you are just wasting their time and that they have better things to doThe daughter will insult the lot you picked out and the size of your backyardShe straight up told my husband our backyard was too small to do anything with so what's the point in having a flat yardMind you we don't want a flat yard just one we can useThe way they graded the lawn makes it impossible to do anything but sled in the winterOur neighbors a few houses down have a trampoline and play set in there back yardSame exact size yard and allShe will also tell you no stonecrest houses have a flat yard which is also a giant lie most around our neighborhood do and the model homes lawn slopes towards the house not awayWe have two kids one main reason we built a house and picked the lot we dd because it was somewhat flat and we wanted a good backyard for our kids which they have ruined
As a contracting development company with their experience, one would expect that their ability to manage and produce a quality product would be exceptionalIn the case of the home built for us, this has not been the scenarioRepeated calls about the final punchlists and other recurring issues with our home, built by stonecrest, have gun ignored and unansweredBoth exterior doors fail to seal, or open and close properlySeveral of the subfloor sheathing boards miss the joists, and thus are creaky or flex when walked onThe air conditioner was placed in the wrong spot, as was the water heaterRegarding the water heater, it too was incorrectly placed and both plumbing and gas line connections were never properly tightenedThis created additional costs for my wife and I as we ended paying an outside contractor to repair the connectionsI would not recommend this company