Stonegate Apartments

Good Afternoon [redacted] , We are sorry that you reject our response, however we feel as though there is a misunderstanding on your part with the terms and conditions of paperwork you signed and agreed to Stonegate is not hiding, nor has intentions of hiding behind a contract There are no fraudulent acts taking place against yourself or anyone else who rents from our property Stonegate is a very large property that handles all processes, paperwork and day to day operations the same When you resided at a previous community, you never fulfilled the lease terms, due to being let out of your lease early using our Lay Off Protection Plan Had you fulfilled that lease and not signed another at that time, you would have had to pay a Month to Month Fee The accusations against Stonegate are inaccurate as there was no thievery on their behalf There is nothing Scandalous when it comes to charging Lost Rental Damages for holding a unit off the market while waiting for the tenant who signed a contract to move in You canceled a few days prior to your move in date and are therefore responsible for the time the property was unable to market to someone else Had you have moved in, notification with your options would have been presented prior to the expiration of your leaseThe month to month fee is not an obligation, as you could have chosen to renew, or move out at that timeOnly if you elected to remain month to month, would the fees have been chargedThis is a pretty standard practice throughout the industry and by no means a crime Again, it's unfortuante that you don't agree with our initial response, but we stand behind our process and our execution of them on a fair and consistent basis

To Whom It May Concern:This is in response to complaint ID# [redacted] Stonegate has an application process that applies to all prospective residents as follows: Once an application is received, it is reviewed to verify that the applicant meets our credit scoring, income level, criminal... background, and occupancy qualifications. If all meet our standards, specifically: credit score of 550 or higher; no crime against a person, theft, assault or any drug convictions; and no landlord evictions or money owed to a landlord. We use a national and reputable company to screen all applicants (TransUnion/Credit Retriever). Once an applicant passes these qualifications, their application is deemed pre-approved and pending verification of income and any other information needed. [redacted] was pre-approved for an apartment on her own. She then wanted to use her husband’s income. To qualify on his income, we require that her husband be added to the lease, which Mrs. [redacted] agreed to. She then disclosed to Stonegate Leasing consultant, Fabiola K***, that her husband was in a military brig. To help qualify her husband, we informed Ms. [redacted] that we needed to find out the charge and then proceeded to check with our attorney on this matter. He advised us to decline the application if unable to obtain more information on the reason for the imprisonment (to ensure it is not a crime against people, property or drug use). However, Ms. [redacted] refused to provide the requested information, and therefore her application was denied. Note, Stonegate promotes and enforces a crime-free conduct. In fact, new residents have to sign a lease addendum titled “crime-free addendum”.We would gladly re-consider Ms. [redacted] application providing she is able to show proof of income as stated on her original application as her own income.Please feel free to contact me with any questions. Sincerely,Connie M***Community ManagerStonegate Apartments

To Whom It May Concern:
This is in response to complaint ID# ***
1em;">Stonegate has an application process that applies to all prospective residents as follows:
Once an application is received, it is reviewed to verify that the applicant meets our credit scoring, income level, criminal background, and occupancy qualifications If all meet our standards, specifically: credit score of or higher; no crime against a person, theft, assault or any drug convictions; and no landlord evictions or money owed to a landlordWe use a national and reputable company to screen all applicants (TransUnion/Credit Retriever)Once an applicant passes these qualifications, their application is deemed pre-approved and pending verification of income and any other information needed
*** *** was pre-approved for an apartment on her ownShe then wanted to use her husband’s incomeTo qualify on his income, we require that her husband be added to the lease, which Mrs*** agreed toShe then disclosed to Stonegate Leasing consultant, Fabiola K***, that her husband was in a military brigTo help qualify her husband, we informed Ms*** that we needed to find out the charge and then proceeded to check with our attorney on this matterHe advised us to decline the application if unable to obtain more information on the reason for the imprisonment (to ensure it is not a crime against people, property or drug use). However, Ms*** refused to provide the requested information, and therefore her application was deniedNote, Stonegate promotes and enforces a crime-free conductIn fact, new residents have to sign a lease addendum titled “crime-free addendum”We would gladly re-consider Ms*** application providing she is able to show proof of income as stated on her original application as her own incomePlease feel free to contact me with any questions.
Sincerely,
Connie M***
Community Manager
Stonegate Apartments

To Whom it May Concern: An investigation into this complaint has led us to believe that the resident is neither being reasonable nor acting with clean hands. There have been three tickets or issues which I have identified which were reported and worked on in a timely manner. Each of
the issues required multiple visits either because a good an proper fix could not be done in one day (ie drywall repair) or because the issue identified fixed an initial leak but there was another part of the condensate line that needed adjustment, or because the clogged drain was fixed to a slow drain issue needed larger equipment to find and eradicate the reason for the issueDuring the investigation I found that not only were they notified of the impending maintenance visit, per our procedures our maintenance crew knocked on the door several times and upon entering called out "Maintenance". Additionally, on the occasions where the resident was actually home, and even though though they knew Maintenance was coming, they either decided to take a shower or stay in their bedroom and, immediately upon realizing that there was someone there, Maintenance either left and came back later or asked if they wanted them to come back later. On the occasion involving the bathtub, the resident forgot that Maintenance was coming and went shopping. Upon being called, they authorized entry. The Sunday night of the tub backup, our the person taking emergency maintenance calls says that he did return the resident's call. The next day Maintenance went over when he was scheduled and they were not home. We called the resident and once again they had forgotten that Maintenance was coming and they went shopping. The resident came and left, and then came back home. Our Maintenance crew was there until 7:00pm. When the resident came home around 5:00ish, Maintenance was still there working. They were able to clear the back up but the drain was still a slow drain and we needed to get a vendor with larger equipment to come the next day. The picture the resident submitted was an old picture from the first call for the clog and was not from when the resident returned at 11:that night. We know this because we replaced the drain cover and the clog had been removed, the tub was drained empty, but upon running the water was filling up a bit and slowly draining. The second picture - we should not have left our trash in their trash can - note that Maintenance has been spoken to about this - but the picture also shows that the paper towels used were shop towels and not the Resident's personal supply of paper towels.We are sorry for the frustration felt by the Residents but also believe that at this time communication in writing would be the best. Please note that we truly believe that our Maintenance staff have conducted themselves professionally and have worked the three tickets in a timely manner and without just putting a band aid on the situation. Actually fixing a problem sometimes takes more than on day or on service call. For example, the problem with the bathtub drain was actually way down in the pipes and was an old drain plug which could have been there for years and just moved into a position to clog or impede the draining of the tub. We were able to partially move it but not see what it was, hence the need for a heavy drain cameras and equipment.We will continue to be an outstanding company with high maintenance standards BUT we will also work with our Residents to make sure that they are satisfied and happy

Initial Business Response /* (1000, 5, 2016/05/20) */
Regarding Case #: *** *** ***
To Whom it May Concern,
*** *** and *** *** came into the Stonegate office on April 21, and applied for unit ***They were approved and *** *** signed an Offer
to Rent that same dayThe original move in date was set for May 2, 2016- but *** and *** later changed it to May 7, All changes were initialed by all parties on the Offer to Rent
On the day of scheduled move in- May 7, *** *** came into the Stonegate office and spoke with Leasing Agent *** ***, letting her know that they were not able to move in because she had lost her jobShe then requested her Security Deposit be refunded back to her*** explained to *** that the unit was held off of the market for so long that she would be charged for Lost Rental Damages*** then gave *** an estimate of how much the charges would be, at which point she asked to speak with the managerAt that time, the Manager was not in, but a call was later made to *** on May 9, to follow up
*** was very upset and was yelling at ***, who is the Community Manager of Stonegate Apartments*** told her she would be contacting an attorney and hung up on her
Our Offer to Rent states in the second paragraph, that Applicant understands that once the agreement is signed by Applicant and the holding deposit is received by Owner/Agent the premises will be taken off the rental market and reserved for Applicant, and other potential applicants will be turned away
Applicant also acknowledged and initialed Acceptance of Applicationit states that Owner/Agent may deduct from the holding deposit "lost rental damages" to cover the lost opportunity to rent the premisesOur office processed the cancellation and lost rental damages within the business days and deducted accordingly from the Security DepositA refund in the amount of $was then mailed on May 17,
Attached is a copy of the Offer to Rent showing signatures by all parties; *** ***, *** *** and Leasing Agent, *** ***Based on this binding contract and the length of time the unit was held off of the market, we have reason for not refunding the Security Deposit in full

We are in receipt of your letter dated January 31, in regards to ID 11***Stonegate Apartments*** *** was mailed a response from our office on January 30, The letter included in great detail the terms and conditions that she agreed to when she signed an Offer to Rent located at
Stonegate Apartments. *** *** uses the same leases, forms, and procedures for all properties managed by them*** has rented from previous *** ***, Incproperties and is aware of how we conduct businessShe resided under a previous name: Judy Castro at Le Provence ApartmentsAll Leases, Month to Month Fees, Offer to Rent, etchave been in place for many years without any changes*** is knowledgeable in how the process to Rent takes place based on residing at previous apartments managed by *** ***. *** *** paid a Security Deposit to Stonegate Apartments holding the apartment off the rental market for daysStonegate Apartments deducted the Lost Rental Damages from her Security Deposit per the Offer to Rent signed on December 14, 2017. The Offer to Rent states in paragraph 3: Acceptance of Application; Owner/Agent will deduct "lost rental damages" incurred by Owner/Agent as a result of holding the subject premises off the market. In paragraph 4: Applicant's Failure to Enter into Rental/Lease Agreement; If Applicant, after approval, chooses not to enter into the rental/lease agreement, Owner/Agent may deduct from the holding deposit "lost rental damages" to cover the lost opportunity to rent the premisesOwner/Agent and Applicant agree that "lost rental damages" will be 1/of the monthly rent specified above for each day the premises was taken off the marketWithin business days after the subject premises is put back on the market, Owner/Agent will return to the Applicant any remaining holding deposit. Attached with this response you will find the response letter dated January 30, a copy of The Offer to Rent, along with an email dated January 18, from *** that she wanted to cancel her lease, her schedule Move in Date. Our intention is to resolve this matterWe are sorry that *** does not agree with our final disposition, but we have to follow all Fair Housing Laws and State Laws when it comes to handling all procedures the same way

Good Afternoon [redacted],
 
We are sorry that you reject our response, however we feel as though there is a misunderstanding on your part with the terms and conditions of paperwork you signed and agreed to.  Stonegate is not hiding, nor has intentions of hiding behind a contract.  There are no fraudulent acts taking place against yourself or anyone else who rents from our property.  Stonegate is a very large property that handles all processes, paperwork and day to day operations the same. 
 
When you resided at a previous community, you never fulfilled the lease terms, due to being let out of your lease early using our Lay Off Protection Plan.  Had you fulfilled that lease and not signed another at that time, you would have had to pay a Month to Month Fee. 
 
The accusations against Stonegate are inaccurate as there was no thievery on their behalf.  There is nothing Scandalous when it comes to charging Lost Rental Damages for holding a unit off the market while waiting for the tenant who signed a contract to move in.  You canceled a few days prior to your move in date and are therefore responsible for the time the property was unable to market to someone else.  Had you have moved in, notification with your options would have been presented prior to the expiration of your lease. The month to month fee is not an obligation, as you could have chosen to renew, or move out at that time. Only if you elected to remain month to month, would the fees have been charged. This is a pretty standard practice throughout the industry and by no means a crime.
 
Again, it's unfortuante that you don't agree with our initial response, but we stand behind our process and our execution of them on a fair and consistent basis.

I am rejecting this response because:
Stonegate hides behind my previous lease which is irrelevant here. Yes, I did moved out at six months due to lost of employment and moved away but that's neither here or there because this lease is different and I stand by Stonegate being fraudulent. The apartment was not available when I signed the offer to rent. In fact the other tenants did not move out until January 13, 2017!so the unit was not available like Stonegate states when I signed the offer to rent with only terms of a 7 month lease and no penalty fee was disclosed. Stonegate claims that this is a common practice in the industry which is incorrect because I have spoken to several leasing agents and they also disagree that this penalty is not common, only Stonegate has these contract of adhesion terms which are fraudulent in nature. And I still stand by my original claims as true that Stonegate is committing unfair and fraudulent transactions to the people violating there due process rights.

To Whom It May Concern:This is in response to complaint ID# [redacted]Stonegate has an application process that applies to all prospective residents as follows: Once an application is received, it is reviewed to verify that the applicant meets our credit scoring, income level, criminal...

background, and occupancy qualifications.  If all meet our standards, specifically: credit score of 550 or higher; no crime against a person, theft, assault or any drug convictions; and no landlord evictions or money owed to a landlord. We use a national and reputable company to screen all applicants (TransUnion/Credit Retriever). Once an applicant passes these qualifications, their application is deemed pre-approved and pending verification of income and any other information needed.  [redacted] was pre-approved for an apartment on her own. She then wanted to use her husband’s income. To qualify on his income, we require that her husband be added to the lease, which Mrs. [redacted] agreed to. She then disclosed to Stonegate Leasing consultant, Fabiola K[redacted], that her husband was in a military brig. To help qualify her husband, we informed Ms. [redacted] that we needed to find out the charge and then proceeded to check with our attorney on this matter. He advised us to decline the application if unable to obtain more information on the reason for the imprisonment (to ensure it is not a crime against people, property or drug use).  However, Ms. [redacted] refused to provide the requested information, and therefore her application was denied. Note, Stonegate promotes and enforces a crime-free conduct. In fact, new residents have to sign a lease addendum titled “crime-free addendum”.We would gladly re-consider Ms. [redacted] application providing she is able to show proof of income as stated on her original application as her own income.Please feel free to contact me with any questions. Sincerely,Connie M[redacted]Community ManagerStonegate Apartments

To Whom It May Concern:
This is in response to complaint ID# [redacted]

1em;">Stonegate has an application process that applies to all prospective residents as follows:
 
Once an application is received, it is reviewed to verify that the applicant meets our credit scoring, income level, criminal background, and occupancy qualifications.  If all meet our standards, specifically: credit score of 550 or higher; no crime against a person, theft, assault or any drug convictions; and no landlord evictions or money owed to a landlord. We use a national and reputable company to screen all applicants (TransUnion/Credit Retriever). Once an applicant passes these qualifications, their application is deemed pre-approved and pending verification of income and any other information needed.  
[redacted] was pre-approved for an apartment on her own. She then wanted to use her husband’s income. To qualify on his income, we require that her husband be added to the lease, which Mrs. [redacted] agreed to. She then disclosed to Stonegate Leasing consultant, Fabiola K[redacted], that her husband was in a military brig. To help qualify her husband, we informed Ms. [redacted] that we needed to find out the charge and then proceeded to check with our attorney on this matter. He advised us to decline the application if unable to obtain more information on the reason for the imprisonment (to ensure it is not a crime against people, property or drug use).  However, Ms. [redacted] refused to provide the requested information, and therefore her application was denied. Note, Stonegate promotes and enforces a crime-free conduct. In fact, new residents have to sign a lease addendum titled “crime-free addendum”.
We would gladly re-consider Ms. [redacted] application providing she is able to show proof of income as stated on her original application as her own income.
Please feel free to contact me with any questions. 
Sincerely,
Connie M[redacted]
Community Manager
Stonegate Apartments