To Whom It May Concern -- We are aware of the end users concerns and are actively working to resolve the problem We were shipped product from one of our suppliers that was not manufactured correctly That is the origin of the end user's product delamination The validity of the issue has never been in doubt, however, only recently did we understand the scope of this issue Our outside sales rep has been in contact with the end user and I will be reaching out, again, today In general, we have a course of action and that was discussed this morning with the end user We will now be working through the various details that must be ironed out to replace any defective product We are committed to following through on our warranty for this end user Thank you for the opportunity to respondChris W [redacted] Sales Manager
To Whom It May Concern -- We are aware of the end users concerns and are actively working to resolve the problem We were shipped product from one of our suppliers that was not manufactured correctly That is the origin of the end user's product delamination The validity of the issue has never been in doubt, however, only recently did we understand the scope of this issue Our outside sales rep has been in contact with the end user and I will be reaching out, again, today In general, we have a course of action and that was discussed this morning with the end user We will now be working through the various details that must be ironed out to replace any defective product We are committed to following through on our warranty for this end user Thank you for the opportunity to respondChris W [redacted] Sales Manager