Stoneham Savings Bank

Dean Honda's service technicians and service manager drove the customer's vehicle over a few days attempting to duplicate the problem she experienced and were unable to duplicate the problemThey also checked the vehicle's on-board diagnostics systems for any error codes that would have been stored from the incident and found noneThey also called Honda's technical support line to find out if they had any previous experience like the customer's and could not find any.Since the vehicle is under new vehicle warranty, American Honda must authorize any repair made to the vehicle covered by this warrantySince there is no evidence supporting the replacement of the transmission or any other part of the vehicle, Honda will not authorize any repairs to be madeDean Honda cannot unilaterally decide to replace the transmission or any other part of the vehicle without evidence supporting a warranty claim At this point, Dean Honda is unsure of what caused the customer's problem, as the vehicle was functioning properly when checked by it's service department and, as far as we know, is functioning properly now

I spoke with the customer regarding his concernsWe have sent him the refund check for $in the mail last evening

Dean Honda's service technicians and service manager drove the customer's vehicle over a few days attempting to duplicate the problem she experienced and were unable to duplicate the problem. They also checked the vehicle's on-board diagnostics systems for any error codes that would have been...

stored from the incident and found none. They also called Honda's technical support line to find out if they had any previous experience like the customer's and could not find any.Since the vehicle is under new vehicle warranty, American Honda must authorize any repair made to the vehicle covered by this warranty. Since there is no evidence supporting the replacement of the transmission or any other part of the vehicle, Honda will not authorize any repairs to be made. Dean Honda cannot unilaterally decide to replace the transmission or any other part of the vehicle without evidence supporting a warranty claim.  At this point, Dean Honda is unsure of what caused the customer's problem, as the vehicle was functioning properly when checked by it's service department and, as far as we know, is functioning properly now.

The dealership is currently in negotiation with customer to resolve complaint.

I spoke with the customer regarding his concerns. We have sent him the refund check for $500 in the mail last evening.