Thank you for your feedbackWe do appreciate any and all comments about our propertiesWe recently took over this property so we have been and still are working very hard to improve the community for our current and future residentsWe've got a brand new team on-site (with the exception of one person) that is ready to ensure all our residents have a great living experience while they are with usIf you would like to, please stop by the office and speak with our new property managerHer office door is always open and she would be more than happy to address and resolve any issues you may be experiencingThank you again! [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The Maintenance staff has gone by the apartment several times to address the issues but we did not have a key to the apartment. The Maintenance and Office Staff on several occasions requested that a key be brought in so that a copy can be made. After several failed attempts to
get a copy of a key, the lock was drilled out and changed. We went into the apartment and checked the unit. The thermostat was showing degrees but was blowing degrees out of the registerWe did find there was some moisture in the lines. We recovered the Freon, pulled vacuum, and recharged the unit. HVAC unit was still cooling as it shouldAlso noticed that the apartment did not have a CPS Energy Smart Thermostat. Placed an order for that to be replaced with CPSNow, I have been out of the office on other projects and on vacation this month. The Maintenance Lead made several calls on my behalf to keep the resident in the loop on whats going on
Thank you for your feedback. We do appreciate any and all comments about our properties. We recently took over this property so we have been and still are working very hard to improve the community for our current and future residents. We've got a brand new team on-site (with the exception of...
one person) that is ready to ensure all our residents have a great living experience while they are with us. If you would like to, please stop by the office and speak with our new property manager. Her office door is always open and she would be more than happy to address and resolve any issues you may be experiencing. Thank you again![redacted]
Thank you for your feedbackWe do appreciate any and all comments about our propertiesWe recently took over this property so we have been and still are working very hard to improve the community for our current and future residentsWe've got a brand new team on-site (with the exception of one person) that is ready to ensure all our residents have a great living experience while they are with usIf you would like to, please stop by the office and speak with our new property managerHer office door is always open and she would be more than happy to address and resolve any issues you may be experiencingThank you again! [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The Maintenance staff has gone by the apartment several times to address the issues but we did not have a key to the apartment. The Maintenance and Office Staff on several occasions requested that a key be brought in so that a copy can be made. After several failed attempts to
get a copy of a key, the lock was drilled out and changed. We went into the apartment and checked the unit. The thermostat was showing degrees but was blowing degrees out of the registerWe did find there was some moisture in the lines. We recovered the Freon, pulled vacuum, and recharged the unit. HVAC unit was still cooling as it shouldAlso noticed that the apartment did not have a CPS Energy Smart Thermostat. Placed an order for that to be replaced with CPSNow, I have been out of the office on other projects and on vacation this month. The Maintenance Lead made several calls on my behalf to keep the resident in the loop on whats going on
Thank you for your feedback. We do appreciate any and all comments about our properties. We recently took over this property so we have been and still are working very hard to improve the community for our current and future residents. We've got a brand new team on-site (with the exception of...
one person) that is ready to ensure all our residents have a great living experience while they are with us. If you would like to, please stop by the office and speak with our new property manager. Her office door is always open and she would be more than happy to address and resolve any issues you may be experiencing. Thank you again![redacted]