Stonehouse Olive Oil Reviews (%countItem)
Stonehouse Olive Oil Rating
Address: 1 Ferry Building #28, San Francisco, California, United States, 94111
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I placed an order from Stonehouse California Olive Oil on 10/13/2019 and as of 5/1/2020, I still have not received the order. I have contacted the company many times and finally received an email (see copy below) from the president of the company *** on 1/6/2020 that the order will be shipped. I still have nor received it.
From: ***
Date: January 6, 2020 at 12:44:21 PM EST
To: ***
: ***
Subject: Re: Reporting to Revdex.com
***,
I am so sorry no one has gotten back to you. We moved our warehouse in November (the previous owners sold the company and the new ones were mucking up our orders) and with the move came new software and personnel and an avalanche of holiday orders. We will send out your AO spice blend today and add an extra one in there for good measure. I thought we cleared all of the October orders.
***
***
President
Hello ***
Please see attached screenshots of recent correspondence. The order is now on its way, *** tracking number *** We sincerely apologize for our oversight and are doubling the original order as a gesture of goodwill and apology for this trouble. Please just let me know if I can be of any further assistance to you to make this right.
Best,
***
Customer Service & Sales
Stonehouse California Olive Oil
Revdex.com:
*sfactory to me.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is s
Sincerely
I placed an order from Stonehouse California Olive Oil on 10/13/2019 and as of 5/1/2020, I still have not received the order. I have contacted the company many times and finally received an email (see copy below) from the president of the company *** on 1/6/2020 that the order will be shipped. I still have nor received it.
From: ***
Date: January 6, 2020 at 12:44:21 PM EST
To: ***
: ***
Subject: Re: Reporting to Revdex.com
***,
I am so sorry no one has gotten back to you. We moved our warehouse in November (the previous owners sold the company and the new ones were mucking up our orders) and with the move came new software and personnel and an avalanche of holiday orders. We will send out your AO spice blend today and add an extra one in there for good measure. I thought we cleared all of the October orders.
***
***
President
Hello ***
Please see attached screenshots of recent correspondence. The order is now on its way, *** tracking number *** We sincerely apologize for our oversight and are doubling the original order as a gesture of goodwill and apology for this trouble. Please just let me know if I can be of any further assistance to you to make this right.
Best,
***
Customer Service & Sales
Stonehouse California Olive Oil
Revdex.com:
*sfactory to me.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is s
Sincerely