StoneKastle Community Management Inc

Hello please see the attached letter. Responding to Ms. [redacted]'s complaint
August 18, 2015Revdex.com4747 Viewridge Avenue, Suite 200San Diego, CA 92123ReID# [redacted]StoneKastle Community Management is in receipt of the letter you have sent dated August 4,...

2015.Ms. [redacted] has stated that she had a vehicle towed on the night of 7/5/15, in the [redacted]in Chino; CA. Ms. [redacted] stated she was parked along the west curb of [redacted] Street just south of [redacted] Street,across from the pool house. This is a fire lane within the community and is posted as such.Ms. [redacted] was clearly parked in the fire lane, which resulted in her vehicle being towed. Although shestates her car was parked there for such a short time. It is still against the law to be parked in the firelane. [redacted] Towing is the vendor approved by the [redacted] board and acted accordingly to theinstructions given to them by Provision Protective Services.Provision Protective Services is operating with a valid Operator license #[redacted]. Provision has been anasset to the [redacted]. Their tenacious work ethic in patrol has been well received by theBoard of Directors.The Board of Directors for [redacted] has denied Ms. [redacted] request for reimbursement and additionalcompensation in the amount of $1836.70. While [redacted] understands the energy expended by Ms.[redacted] in this matter, it will stand by the parking rules stipulated in the California Civil Code and theGoverning Documents for the community.Please see attached photos provided by Provision Protective Services of Ms. [redacted]'s vehicle before it wastowed.Thank you for your diligence in looking into this matter.

Hello please see the attached letter. Responding to Ms. [redacted]'s complaintAugust 18, 2015Revdex.com4747 Viewridge Avenue, Suite 200San Diego, CA 92123ReID# [redacted]StoneKastle Community Management is in receipt of the letter you have sent dated August 4, 2015.Ms. [redacted] has stated that she...

had a vehicle towed on the night of 7/5/15, in the [redacted]in Chino; CA. Ms. [redacted] stated she was parked along the west curb of [redacted] Street just south of [redacted] Street,across from the pool house. This is a fire lane within the community and is posted as such.Ms. [redacted] was clearly parked in the fire lane, which resulted in her vehicle being towed. Although shestates her car was parked there for such a short time. It is still against the law to be parked in the firelane. [redacted] Towing is the vendor approved by the [redacted] board and acted accordingly to theinstructions given to them by Provision Protective Services.Provision Protective Services is operating with a valid Operator license #[redacted]. Provision has been anasset to the [redacted]. Their tenacious work ethic in patrol has been well received by theBoard of Directors.The Board of Directors for [redacted] has denied Ms. [redacted] request for reimbursement and additionalcompensation in the amount of $1836.70. While [redacted] understands the energy expended by Ms.[redacted] in this matter, it will stand by the parking rules stipulated in the California Civil Code and theGoverning Documents for the community.Please see attached photos provided by Provision Protective Services of Ms. [redacted]'s vehicle before it wastowed.Thank you for your diligence in looking into this matter.

Review: on the night of 7/5/15, I experienced a towing incident involving my vehicle. The [redacted] website identifies this company as the management company for this residential community. On said night, I was parked along the west curb of Zivi St., just south of Gird St, across from the Pool House. There is a "Fire Lane" sign posted along this west curb, approximately half way down the block which I only later became aware of, upon my return. I parked my vehicle at this location to complete transporting a friend to his residence in your community, after a post-4th of July BBQ, for which I had been his designated driver. When I returned a short time later, at approximately 12:15 am on July 6th, I observed my vehicle to be gone and then observed the posted sign, which incidentally referenced California Vehicle Code section 22500.1 CVC. I was in shock. My vehicle was gone and my first thought was that it had been stolen. Fortunately, I had my phone on my person, as I typically leave it in the car for such brief matters. I frantically contacted Chino Police Department to request a police unit to search for my vehicle. I was calmed by the dispatcher and she suggested that the vehicle may have been towed. She directed me to [redacted] Towing, their vendor. I contacted the management company in writing regarding this incident requesting a refund due to the location of their sign in proximity to where I Parked and it went unanswered.Desired Settlement: I am hereby requested to be reimbursed for the $245.00 impound expense I incurred, plus $91.70 in lost wages, plus $1,500.00, totaling $1,836.70, for the trauma of the experience, as well as the time and energy expended in researching these matters.

Business

Response:

Hello please see the attached letter. Responding to Ms. [redacted]'s complaintAugust 18, 2015Revdex.com4747 Viewridge Avenue, Suite 200San Diego, CA 92123ReID# [redacted]StoneKastle Community Management is in receipt of the letter you have sent dated August 4, 2015.Ms. [redacted] has stated that she had a vehicle towed on the night of 7/5/15, in the [redacted]in Chino; CA. Ms. [redacted] stated she was parked along the west curb of [redacted] Street just south of [redacted] Street,across from the pool house. This is a fire lane within the community and is posted as such.Ms. [redacted] was clearly parked in the fire lane, which resulted in her vehicle being towed. Although shestates her car was parked there for such a short time. It is still against the law to be parked in the firelane. [redacted] Towing is the vendor approved by the [redacted] board and acted accordingly to theinstructions given to them by Provision Protective Services.Provision Protective Services is operating with a valid Operator license #[redacted]. Provision has been anasset to the [redacted]. Their tenacious work ethic in patrol has been well received by theBoard of Directors.The Board of Directors for [redacted] has denied Ms. [redacted] request for reimbursement and additionalcompensation in the amount of $1836.70. While [redacted] understands the energy expended by Ms.[redacted] in this matter, it will stand by the parking rules stipulated in the California Civil Code and theGoverning Documents for the community.Please see attached photos provided by Provision Protective Services of Ms. [redacted]'s vehicle before it wastowed.Thank you for your diligence in looking into this matter.

Review: Ever since StoneKastle became the new management company for our condo unit, our HOA payment is late every month, which means we have to pay a late fee. Never did we have a late fee with the previous management company. We also had to pay a lien fee due to StoneKastle not notifying us of the management change, they state paperwork was mailed to all condo owners. I informed them we never received paperwork stating the management change. I have had nothing but problems with this company. Their answer to this payment issue is "check with your post office". I mailed our HOA payment on the 7th of July, they are stating they received it on July 25th which I find impossible, and our city to the management company city is approx. 20 miles. We own 2 other condos in different complexes, which I mail all 3 HOA payments on the same day and SandKastle is the only one that does not receive the payment on time. I believe we are not the only homeowners in the complex that are dealing with this late charge fee. I believe there are 200+ units in the complex, if other homeowners are also getting charge late fees something is just not right. I get no answer from these RUDE people at StoneKastle, again they always blame the post office.Desired Settlement: I believe if I contacted Revdex.com, possibly others may be experencing this problem with this management company and they will also file a complaint.