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Stonemor Cemetery Products Reviews (1)

Review: Hi. Since 2010 I have been making payments and down payments on a burial plot, burial fees, and marker at Castleview Memorial Gardens. The plot and burial fees are paid. I was currently making payments on the marker which will be paid in full Nov. 2016. Last month I was called in for an internal audit. I agreed to sign a contract for cremation services which was supposed to save me money. The contract was written up in such a way that Castleview wanted to bill me almost $3000 for cremation. However, Castleview does not provide cremation services. I asked Castleview's rep, Victoria B[redacted], to cancel the contract and tear up my check for $160 which she accepted as down payment. Ms. B[redacted] convinced me to sign another contract which was again written up in the same way so asked her to cancel that contract also and not cash the check. She agreed. The following week I received a bill and the copy of a new contract for $2891.46. I didn't even sign this contract--someone had signed this contract for me. I have been trying to talk to someone at Castleview but they don't want to talk to me. They make appointments and don't show up; schedule phone calls and never call. I have paid for a plot and burial fees with nothing but the original contract and receipts to show for it. I have asked for some kind of "proof of ownership" (of plot and burial fees) but they are uncooperative. They cashed my check for $160 so of course I want my money back.Also, in 2002-2003 I had made payments of $203.16 for burial fees but bowed out of the contract. I asked Denise D[redacted], an administrator at Castleview, if this could be applied to my marker purchase. She never returns my phone calls. I hope you can help. I might need a lawyer but really can't afford one...Desired Settlement: I would like:1. All 3 contracts written in Oct. 2015 concerning cremation cancelled.2. My down payment of $160 refunded.3. "Proof of ownership" of burial plot and burial fees so my kin will know about burial plans.4. "Proof of ownership" when the marker is paid in full Nov. 2016 so my kin will know.5. Earlier payments of $203.16 applied to marker purchase if possible.Thank You.

Consumer

Response:

Castleview Cemetery cancelled the 2 contracts for cremation I signed and the one they signed for me. If you remember, these contracts were supposed to save me $1000 but Castleview does not provide cremation services so I asked them to cancel the contracts. They refunded my $160 down payment on Monday and reinstated my original contract for a grave marker that I had been making payments on. They also provided proof of ownership documents for the plot and burial fees which had already been paid for and gave me credit for a percentage of the payments I had made on an earlier contract that was cancelled.The only thing they changed was the account number on my current marker contract.So I guess the internal audit that they called me about last October was successful. Maybe your Revdex.com letter to them (which they didn’t respond to) helped so... Thanks! [redacted]

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Description: CEMETERIES

Address: 3739 Washington Rd, Canonsburg, Pennsylvania, United States, 15317

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burialplanning.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Stonemor Cemetery Products, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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