StoneMor Partners, L.P

October 28, Dear *** ***:We are in receipt of your letter to us dated October 1, 2015, regarding the complaint filed by the abovereferenced individual*** ***, in his complaint, questioned why the granite stone ordered for his mother, father and brother had not yet been
installed.Let me apologize for not responding soonerUpon receipt of your letter, I contacted the cemetery and was informed that a response had been sent to *** ***, Consumer InvestigatorUpon receipt of your second notice, it was realized that *** *** represents County of Bucks, Consumer Protection Division, and not the Revdex.com.Attached is a copy of our response to the County of Bucks, explaining the action steps taken by the cemetery as of our response date, October 15, Since that time, Matt S***, the cemetery’s sales manager, has been corresponding with *** *** regularly*** *** reviewed the second proof and stated that birth/death dates of his father were incorrectWe revised the proof to reflect the new birth/death dates and expect to receive the proof back very shortly to submit to *** *** for final approvalWe appreciate the opportunity to respond to you in this matterIf we can be of any further assistance to you in this matter, please let us knowSincerely,Toni FCompliance Manager
Dear SirThis is a response to a letter received on October 12th in regards to a complaint filed by *** *** (Complaint number 2015-10-0101)I have attached a copy of a proof that we have given *** *** with the corrections that he requestedThe first proof that was designed had the Fire Fighter insignia on the wrong side (Mother's) have attached the original proof for your reviewThe most recent proof does have the insignia on the correct side (Father)*** *** had taken a vacation on September 10th and did not retum until the latter part of September and we did have a problem trying to contact himWe apologize for the first proof being designed with a few mistakes but this is the reason that we design them so that we do not have the stone manufactured and find that something is wrongIf the current proof is correct we can immediately let our manufacturer start the stone and have it sent for delivery to *** Cemetery, We apologize for any inconvenience that this may have causedIf anyone has any other concerns I can be contacted at the ###-###-####Sincerely,Matthew S

February 10, Dear *** ***:We are in receipt of your letter to us dated February 3, 2016, regarding the complaint filed by the abovereferenced individual*** ***, in her complaint, questioned why the bench she purchased for her mother's grave site has yet to be installed.After our review
of the file, we offer the followingThe memorial bench ordered by *** *** for her mother was inadvertently misplaced in the office by the cemetery administrator, who shortly thereafter receiving the memorial bench order, went on FMLAWe apologize for this error and offered *** *** a discount on the bench for the inconvenience caused to her for our error*** *** requested us to cancel her order for the memorial bench and refund all monies paid in to date.We have processed the refund in the amount of $3,and *** *** should receive our check within the next days.We appreciate the opportunity to respond to you in this matterIf we can be of any further assistance to you in this matter, please let us know.Toni F.Compliance Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I had asked for it to be overnighted was told they couldn't do it I asked for it to be sent certified they said they couldn't do it they had to mail it I just received it I want to thank the Revdex.com for your help company stonemor should be looked into
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: a "new" contract is not necessary for an existing customer. I acted on behalf of an existing customer and as such should not have to pay fees attached to a "new contract"! The opening and closing of a previously purchased grave should be included within that contract. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The November 1, 2016 response from Toni F[redacted] at Stonemor still did not state or address all of our reasons for the refund request. The Stonemor's letter stated the additional size information for the vaults and reference provision #6 on the back of the contract.  Per provision #6, we were to receive a "certified" letter stating that we are in default and given time to correct the default. We have not received such a "certified" letter before we started this process of closing our accounts and sent in our request for a refund with a "notarized" and "certified" letter dated June 10, 2016.  Two months latter, we did receive two "certified" letters dated August 12, 2016 and August 18, 2016 for the same account number stating that one account was cancelled and our funds "will be forfeited by you as liquidation damages".We request that Stonemor Partners, L.P. re-read our June 10, 2016 letter and issue our full refund as requested.
Regards,
[redacted]

July 29, 2015Dear [redacted]:We are in receipt of your letter to us dated July 16, 2015, regarding the complaint filed by the above-referenced individual. [redacted], in her complaint, questioned the inquiry by the cemetery to come to her home to update her file, and requested going forward that...

calls to her from the cemetery cease.We have thoroughly reviewed the situation and offer the following response. The cemetery's inquiry to [redacted] was to update her file and introduce our sales counselor to her, as well as inform her of the cemetery's agreement with the Archdiocese to manage [redacted] Cemetery.We respect [redacted]'s wish to not be contacted in the future, and will mark our files accordingly.We appreciate the opportunity to respond to you in this matter. If we can be of any further assistance to you in this matter, please let us know.Sincerely,Toni F. Compliance Manager

Please file against Shenandoah memorial park Winchester va

October 28, 2015Dear [redacted]:We are in receipt of your letter to us dated October 1, 2015, regarding the complaint filed by the abovereferenced individual. [redacted], in his complaint, questioned why the granite stone ordered for his mother, father and brother had not yet been installed.Let me...

apologize for not responding sooner. Upon receipt of your letter, I contacted the cemetery and was informed that a response had been sent to [redacted], Consumer Investigator. Upon receipt of your second notice, it was realized that [redacted] represents County of Bucks, Consumer Protection Division, and not the Revdex.com.Attached is a copy of our response to the County of Bucks, explaining the action steps taken by the cemetery as of our response date, October 15, 2015. Since that time, Matt S[redacted], the cemetery’s sales manager, has been corresponding with [redacted] regularly. [redacted] reviewed the second proof and stated that birth/death dates of his father were incorrect. We revised the proof to reflect the new birth/death dates and expect to receive the proof back very shortly to submit to [redacted] for final approval.We appreciate the opportunity to respond to you in this matter. If we can be of any further assistance to you in this matter, please let us know.Sincerely,Toni F.Compliance ManagerDear SirThis is a response to a letter received on October 12th in regards to a complaint filed by [redacted] (Complaint number 2015-10-0101). I have attached a copy of a proof that we have given [redacted] with the corrections that he requested. The first proof that was designed had the Fire Fighter insignia on the wrong side (Mother's) have attached the original proof for your review. The most recent proof does have the insignia on the correct side (Father).[redacted] had taken a vacation on September 10th and did not retum until the latter part of September and we did have a problem trying to contact him. We apologize for the first proof being designed with a few mistakes but this is the reason that we design them so that we do not have the stone manufactured and find that something is wrong.If the current proof is correct we can immediately let our manufacturer start the stone and have it sent for delivery to [redacted] Cemetery, We apologize for any inconvenience that this may have caused. If anyone has any other concerns I can be contacted at the ###-###-####.Sincerely,Matthew S

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 4, 2017Dear [redacted]:We are in receipt of your letter to us dated November 27, 2017 regarding [redacted]’s request to re-open her complaint previously filed on September 1, 2017, concerning the order and installation of her father’s headstone at [redacted] Funeral Home and Memorial Park.We are pleased to report that her father’s marker was installed on December 1, 2017, and a member of the cemetery staff followed up with her via a text message containing a photo of the installed headstone, along with a phone call, to inform her of the installation. During the phone conversation, it was stated we would start the one-year complimentary Flower Program offered to her in our previous response dated October 25, 2017.We appreciate the opportunity to respond to you in this matter. If we can be of any further assistance to you in this matter, please let us know.Sincerely,Toni F.Compliance Manager

We will be issuing [redacted] a full refund in the amount of $4,040.00.We will formalize in a letter in the next day or two.Tell us why here...

A refund was issued and mailed to the wrong address.  The check is being reissued and I will personally mail it to [redacted] at [redacted], Landis, NC  [redacted], via overnight mail.Thank you for your patience.

September 20, 2016Dear [redacted]:We have carefully considered [redacted]'s request for a refund. We believe that the contract she executed is a valid contract and the cemetery has in no way breached any of the terms of the agreement....

However, as a good will gesture, we will agree to process a refund to her in the amount of $230.00, representing an $83.00 payment made by her after the contract was cancelled, and the credit amount of S147.00.We appreciate the opportunity to reply to you in this matter. Should you have any additional questions, please let us know.Sincerely,Toni F.Compliance Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
On June 24, 2016, late afternoon, [redacted] Cemetery, Osceola, IN, informed me by telephone that sod was placed on my husband [redacted]'s grave.     I inspected the grave site that evening and found that sod had indeed been placed.      I am finally satisfied that my husband's grave finally has grass.      He was buried March 22, 2014, and has had dirt on grave up until now, in spite of my many requests that grass be planted.      Now after over two years from my husband's burial, there is sod on the grave, and I am satisfied.      However, I have been very upset for over two years until now that my husband's grave site was not properly taken care of and that my requests for same were ignored.     I received no apology for the terrible treatment of the grave site and me.[redacted]

November 14, 2017Dear [redacted]:We are in receipt of your letter to us dated November 7, 2017 concerning the above-referenced matter and the inquiry by [redacted] why the marker ordered and paid for in full by [redacted] has not been installed on her father’s gravesite in the cemetery,...

[redacted] Memorial Park.After a review of the file, we note the marker order was paid for in full on May 3, 2017. It is the cemetery’s normal practice to contact the family once the marker is paid in full to complete the design of the marker and send the order to the manufacturer. Unfortunately, this was not completed by the cemetery salesperson until September 2017, the proof was approved by [redacted] on October 1, 2017, and the order was placed with the manufacturer on October 3, 2017. The lead time from the manufacturer is approximately 120 days.We apologize for any inconvenience experienced by the family. We appreciate the opportunity to respond to you in this matter. If we can be of any further assistance to you in this matter, please let us know.Sincerely,Toni F. Compliance Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We will be refunding the customer for the monument which I will formalize in a response letter to you tomorrow.

August 11, 2017Dear [redacted]:We are responding to the rejection you received from the [redacted] to our response dated August 7, 2017 to her complaint filed with your office on August 2, 2017. In her rejection, she is questioning the “Permanent Records Fee" charged on her contract for an Opening and Closing service for her friend who previously purchased a plot at the cemetery.Regardless of whether the service purchased is for an existing customer, or a new customer, each new contract executed with the cemetery carries the charge of a “Permanent Processing Fee'.We appreciate the opportunity to respond to you in this matter. If we can be of any further assistance to you in this matter, please let us know.Sincerely,Toni F.Compliance Manager

September 12, 2017Dear [redacted]:We are responding to your letter to us dated August 22, 2017 concerning the above-referenced case matter and the inquiry by [redacted] as to why her father's date of death has not been engraved on his headstone.We have reviewed the file and note that the...

cemetery administrator dropped the ball on this matter by only submitting one rubbing and not following up with the order. Upon receipt of the complaint, immediate action was taken. The rubbing was completed on August 24, 2017, and the engraving was completed on August 26, 2017.We apologize for any inconvenience experienced by the family, and can state that upon [redacted]'s next visit to the cemetery, we are confident she will be pleased with the finished marker.We appreciate the opportunity to respond to you in this matter. If we can be of any further assistance to you in this matter, please let us know.Sincerely,Toni F.Compliance Manager