THE WARRANTY FOR THE SOLAR COVER IS THROUGH THE MANUFACTURER, ON THE WARRANTY CARD THAT IS INCLUDED IN THE PACKAGEING FOR THE SOLAR COVER, IT STATES TO CONTACT MANUFACTURER DIRECTLY, WARRANTY IS NOT THROUGH BENNINGTON POOL & HEARTH. MS*** CONTACTED AND SHIPPED COVER AND INVOICE TO
MANUFACTURER, WHEN MANUFACTURER DENIED CLAIM, CUSTOMER CAME BACK INTO BENNINGTON POOL AND HEARTH, ON NOVEMBER 11, *** TOOK IT UPON HIMSELF TO CONTACT MANUFACTURER AND DISTRIBUTOR. WHEN HE DID NOT GET ANYWHERE WITH MANUFACTURER, HE CONTACTED DISTRIBUTOR ON NOVMBER 22, HOWEVER, THE DISTRICT MANAGER WAS OFF FOR THANKSGIVING BREAK, AND DID NOT RETURN UNTIL NOVEMBER 28TH, ON NOVEMBER 28TH *** CONTACTED DISTRICT MANAGER AND THEY AGREED TO HAVE IT OUT WITH MANUFACTURER SINCE BENNINGTON POOL RECEIVED IT FROM DISTRIBUTOR NOT MANUFACTURER. DISTRIBUTOR NOTIFIED *** ON DECEMBER 1ST THAT THE MANUFACTUER AGREED TO SEND A NEW COVER UNDER WARRANTY. BENNINGTON POOL IS CURRENTLY WAITING FOR NEW COVER TO ARRIVE WHICH, MANUFACTURER SAYS WE SHOULD GET AROUND DECEMBER 16TH. *** HAS CALLED AND INFORMED CUSTOMER OF THE STATUS, AND THAT AS SOON AS COVER ARRIVES WE WILL NOTIFY CUSTOMER TO COME PICK IT UP. WE INFORMED CUSTOMER THAT WE ARE IN THE MIDDLE, THAT IT IS WARRANTIED BY MANUFACTURER, AND NOT BENNINGTON POOLS, WE WERE FOLLOWING THE MANUFACTURER'S INSTRUCTIONS, WHEN THE CLAIM WAS DENIED, THEN *** HAS BEEN DEALING WITH THE MATTER.
THE WARRANTY FOR THE SOLAR COVER IS THROUGH THE MANUFACTURER, ON THE WARRANTY CARD THAT IS INCLUDED IN THE PACKAGEING FOR THE SOLAR COVER, IT STATES TO CONTACT MANUFACTURER DIRECTLY, WARRANTY IS NOT THROUGH BENNINGTON POOL & HEARTH. MS*** CONTACTED AND SHIPPED COVER AND INVOICE TO
MANUFACTURER, WHEN MANUFACTURER DENIED CLAIM, CUSTOMER CAME BACK INTO BENNINGTON POOL AND HEARTH, ON NOVEMBER 11, *** TOOK IT UPON HIMSELF TO CONTACT MANUFACTURER AND DISTRIBUTOR. WHEN HE DID NOT GET ANYWHERE WITH MANUFACTURER, HE CONTACTED DISTRIBUTOR ON NOVMBER 22, HOWEVER, THE DISTRICT MANAGER WAS OFF FOR THANKSGIVING BREAK, AND DID NOT RETURN UNTIL NOVEMBER 28TH, ON NOVEMBER 28TH *** CONTACTED DISTRICT MANAGER AND THEY AGREED TO HAVE IT OUT WITH MANUFACTURER SINCE BENNINGTON POOL RECEIVED IT FROM DISTRIBUTOR NOT MANUFACTURER. DISTRIBUTOR NOTIFIED *** ON DECEMBER 1ST THAT THE MANUFACTUER AGREED TO SEND A NEW COVER UNDER WARRANTY. BENNINGTON POOL IS CURRENTLY WAITING FOR NEW COVER TO ARRIVE WHICH, MANUFACTURER SAYS WE SHOULD GET AROUND DECEMBER 16TH. *** HAS CALLED AND INFORMED CUSTOMER OF THE STATUS, AND THAT AS SOON AS COVER ARRIVES WE WILL NOTIFY CUSTOMER TO COME PICK IT UP. WE INFORMED CUSTOMER THAT WE ARE IN THE MIDDLE, THAT IT IS WARRANTIED BY MANUFACTURER, AND NOT BENNINGTON POOLS, WE WERE FOLLOWING THE MANUFACTURER'S INSTRUCTIONS, WHEN THE CLAIM WAS DENIED, THEN *** HAS BEEN DEALING WITH THE MATTER.