Stoneridge Dental Group And Orthodontics

Allow us to apologize for our error, we now understand who this complaint is regardingWe appreciate the patience of Ms [redacted] , as well as the Revdex.comWe are surprised Ms [redacted] is confused about the balance on [redacted] ’s account, particularly given the multiple noted conversations we have had with her regarding the sameNevertheless, we are happy to address Ms [redacted] ’s concerns while noting the history of [redacted] ’s treatment at our office [redacted] began orthodontic treatment at our office in December of and was fully banded for braces on January 4, After billing had been sent to [redacted] ’s noted insurance accordingly, we were notified that he had been retroactively terminated on April 30, 2016, dating back to December 31, As the Revdex.com is aware, our office would have no knowledge of this information beforehandWe reached out to [redacted] and Ms [redacted] on May 2, to notify them of their insurance status, but neither responded to our contactOn July 7, we reached out to Ms [redacted] again to inquire about their insurance, but did not reach her, so a message was leftOn July 18, [redacted] presented to our office for an adjustment appointment, but Ms [redacted] was not present with himWe asked [redacted] that he speak with Ms [redacted] and ask her that she contact our office to provide an update on her insurance informationIn November of we billed [redacted] ’s services with Ms [redacted] ’s secondary insurance carrier, but regretfully learned that [redacted] had exceeded the maximum benefit allottedThis left [redacted] ’s account balance at $1,Although adjustments to [redacted] ’s braces took place in January and April of 2017, we did not speak with Ms [redacted] again until May regarding the unpaid balance on [redacted] ’s accountWe respectfully requested a payment arrangement be established for the sameOn June 5, we spoke with Ms [redacted] about the balance on [redacted] ’s accountShe indicated she was aware that her secondary insurance exceeded the maximum benefit, which is why there was a balanceAdditionally, she acknowledged that her new insurance did not cover orthodontic careAt the end of that conversation, Ms [redacted] indicated she was going to speak with her insurance carrier about the coverage of servicesWe attempted to touch base with Ms [redacted] again on July 10, 2017, to which she again acknowledged her understanding of the balance and why it was thereUnfortunately, after no further contact from Ms [redacted] and still no established payment arrangements, we began the collections processIn light of Ms [redacted] ’s current position, it is clear she does not wish to return to our office, nor establish a payment arrangement for the services rendered to [redacted] Accordingly, our office would like to offer the debanding of [redacted] ’s braces, at no cost, as well as a reduction on the account balance of $675.00, leaving the balance owed in the amount of $We hope this response and the offer herein is met with an understanding and acceptance by Ms [redacted] We look forward to hearing back

We appreciate your cooperation in obtaining the necessary authorization from Ms [redacted] so that we may respond to her concernsUnfortunately, we believe Ms [redacted] ’s concerns may be concerning another dental officeMs [redacted] ’s concerns seem to stem from inaccurate billing to her insurance carrier; however, Ms [redacted] and her son [redacted] were only seen at our for an evaluationTreatment did not commence and billing for orthodontic services most certainly did not take place at our officeWe hope this information is helpful and we wish Ms [redacted] the best in her efforts to resolve her concernsRespectfully, Stoneridge Dental Group and Orthodontics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12458091, and find that this resolution is satisfactory to me.However, I must say that as surprised as the office staff was of my response, I'm equally surprised of their response. For the record:My insurance was never retroactively cancelled, I had new insurance for which the office never billed because the charges were supposed to be billed prior to when my employer changed to a new insurance carrier.  When my insurance carrier was changed again at the beginning of 2017, orthodontia was covered. Stoneridge Dental was an approved carrier, but Dr. [redacted] was not an approved orthodontist, but again..I didn't worry about that because supposedly the insurance had already been billed under my previous carrier.When I was contacted in May 2017, as I mentioned in my original letter, I had no idea what was even being asked of me in terms of billing the insurance over a year later! Why would I think billing was outstanding in mid-2017 when treatment began in 2015, with no billing issues mentioned up to that point?Also, I never indicated that the supplemental insurance would cover the cost, because I was aware that it was just that...supplemental/secondary insurance! The intent was never for it to cover the entire balance of [redacted]'s treatment.I noticed that there is no mention whatsoever of the conversation for which I was told that the office staff would check with the doctor to "see what we could do". As I stated, the next action taken was sending my account to  collections. Nonetheless, I am absolutely eager for my son to have his treatment completed and he and I can thankfully close this chapter. I will agree to the suggested amount of $675, if his retainer is included. Please confirm that is the case and the suggested next steps. Lastly, there has never been a time that I haven't returned a phone call when the office contacted me on the number that I indicated was my preferred phone number. Although I've updated my information multiple times with the office, the best phone number to reach me on is ###-###-#### and my mailing address is [redacted]. The office also has my email address as I receive marketing emails on a regular basis, [redacted]@yahoo.com.Thank you for your response, [redacted]

We appreciate your cooperation in obtaining the necessary authorization from Ms. [redacted] so that we may respond to her concerns. Unfortunately, we believe Ms. [redacted]’s concerns may be concerning another dental office. Ms. [redacted]’s concerns seem to stem from inaccurate billing to her...

insurance carrier; however, Ms. [redacted] and her son [redacted] were only seen at our for an evaluation. Treatment did not commence and billing for orthodontic services most certainly did not take place at our office. We hope this information is helpful and we wish Ms. [redacted] the best in her efforts to resolve her concerns. Respectfully, Stoneridge Dental Group and Orthodontics

Allow us to apologize for our error, we now understand who this complaint is regarding. We appreciate the patience of Ms. [redacted], as well as the Revdex.com. We are surprised Ms. [redacted] is confused about the balance on [redacted]’s account, particularly given the multiple noted conversations we have had with her regarding the same. Nevertheless, we are happy to address Ms. [redacted]’s concerns while noting the history of [redacted]’s treatment at our office. [redacted] began orthodontic treatment at our office in December of 2015 and was fully banded for braces on January 4, 2016. After billing had been sent to [redacted]’s noted insurance accordingly, we were notified that he had been retroactively terminated on April 30, 2016, dating back to December 31, 2015. As the Revdex.com is aware, our office would have no knowledge of this information beforehand. We reached out to [redacted] and Ms. [redacted] on May 2, 2016 to notify them of their insurance status, but neither responded to our contact. On July 7, 2016 we reached out to Ms. [redacted] again to inquire about their insurance, but did not reach her, so a message was left. On July 18, 2016 [redacted] presented to our office for an adjustment appointment, but Ms. [redacted] was not present with him. We asked [redacted] that he speak with Ms. [redacted] and ask her that she contact our office to provide an update on her insurance information. In November of 2016 we billed [redacted]’s services with Ms. [redacted]’s secondary insurance carrier, but regretfully learned that [redacted] had exceeded the maximum benefit allotted. This left [redacted]’s account balance at $1,350.00. Although adjustments to [redacted]’s braces took place in January and April of 2017, we did not speak with Ms. [redacted] again until May regarding the unpaid balance on [redacted]’s account. We respectfully requested a payment arrangement be established for the same. On June 5, 2017 we spoke with Ms. [redacted] about the balance on [redacted]’s account. She indicated she was aware that her secondary insurance exceeded the maximum benefit, which is why there was a balance. Additionally, she acknowledged that her new insurance did not cover orthodontic care. At the end of that conversation, Ms. [redacted] indicated she was going to speak with her insurance carrier about the coverage of services. We attempted to touch base with Ms. [redacted] again on July 10, 2017, to which she again acknowledged her understanding of the balance and why it was there. Unfortunately, after no further contact from Ms. [redacted] and still no established payment arrangements, we began the collections process. In light of Ms. [redacted]’s current position, it is clear she does not wish to return to our office, nor establish a payment arrangement for the services rendered to [redacted]. Accordingly, our office would like to offer the debanding of [redacted]’s braces, at no cost, as well as a reduction on the account balance of $675.00, leaving the balance owed in the amount of $675.00. We hope this response and the offer herein is met with an understanding and acceptance by Ms. [redacted]. We look forward to hearing back.