Stonewall Jackson Memorial Hospital

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI will come to a payment agreement with the business, only of which I can afford monthly If they cannot agree to the monthly payments I can make, I will be back in contact with the Revdex.com
Regards,
*** ***

The customer's daughter was seen by her pediatrician who is not employed by our hospitalShe was ill enough that he believed it was clinically appropriate to order the Biofire testing, which was completed at our facility on April 4, Following that testing, the customer's insurance was billed
for the test, and customer was billed for her insurance deductible in the amount of $When she voiced concern over the price of the testing, discussions were had within our organization on how best to communicate the cost and value of the testing to patients and their familiesDuring those discussions, it was determined that this customer's bill would be cut in half to make up for customer's perceived lack of communication regarding pricing of the testThe director of financial operations spoke with customer via telephone to let customer know that we would be reducing her bill to $as a sign of good faithCustomer agreed at that point to the adjustmentOn May 30, 2016, at 9:a.mthe director of financial operations emailed customer to let her know that a hold had been placed on the account until the adjustment was "taken care of', referring to the adjustment down to $which the two had discussed in previous telephone communicationsOn May30, 2016, at 10:a.m., customer emailed the director of financial operations back to state "I appreciate all of your helpThank you again for you're (sic) patience with me"No other letters or communications were exchanged with customer as her account was reduced to $as agreedThis letter to the Revdex.com is the first communication from customer since May 30, 2016, when the issues were thought to have been resolvedOur hospital appreciates the Revdex.com and efforts to assist in improving business for entities and consumers alikeWe are happy to answer any additional questions which may arise on this matter